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Active Directory Administrator - Hybrid

MSys Inc. • Raleigh, NC • 21h ago

Webcam Interview Only Very long term project; initial PO for 1 year, expect to go for 4+ years Hybrid*

Job Description:

About the Role

The Client Technical Specialist resource for an engagement to work with the Accounts Team. This candidate serves as an advanced level resource with specialized knowledge and experience in account management. Demonstrates expertise in conveying technical and functional concepts for data protection.

Core Responsibilities

Accounts and Access Management uses technical expertise in the Operations and Security of an Information Technology Infrastructure and an understanding of business needs to evaluate assigned IT incident and problem user requests to appropriately prioritize and evaluate business impact.

Performs advanced level professional work in account administration and analyzes information to create and/or modify accounts for new employees and/or existing employees.

Functions as a niche technical subject matter expert (SME) in Active Directory with a high technological skill level.

Troubleshoots data and application access issues and adjusts Active Directory properties as needed.

Independently resolves problems through advanced system analysis and troubleshooting procedures.

Receives, logs and fully documents requests from the business using ServiceNow.

Captures incidents and resolves incidents within ServiceNow and issues identified by the business with the ability to document resolutions providing weekly status reports to Management.

Technical Expertise and Security

Considerable knowledge as demonstrated by an understanding of critical information technology operations and security.

Provides the knowledge and skills of client and ITS security policies, as well as the security issues directly affecting the systems and technology for which employees are directly involved.

Responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT policies and standards.

Requires an in-depth understanding of a wide variety of technologies to effectively support end-users and provide guidance to others.

Communication and Support

Very strong communication skills required.

Ability to effectively interact with a broad range of end-users and others.

Ability to use a variety of resources for providing support.

Employees at this level typically provide advanced support for a broad range of technologies, or in-depth support for a more narrowly defined area of technology.

Experience and Expertise

Proven experience with a technical specialty across large and complex implementations and systems.

Project Management

Ability to lead projects that require directing the work of others and with some latitude on actions or decisions.

Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success.

Provides status on project work to management.

Documentation and Standards

Develops and maintains appropriate documentation for all responsible areas.

This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for.

This documentation is to be used by team members for operational standards of daily work.

This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external).

All documentation should be reviewed annually.

System Security Responsibilities

It is the responsibility of all Technical Services Staff to be aware of client and ITS security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved.

This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standar.

Skills/Requirements

Skill Required Years

Advanced level resource with specialized knowledge and experience in account management administering Active Directory. Required 3 Years

Hands-on experience administering Microsoft Active Directory 2008/2012 in a multi-site and multi-domain organization. Required 3 Years

Ability to integrate knowledge and skills from a range of technologies to address work assignments and problems of moderate to high complexity. Required 3 Years

Advanced knowledge of appropriate security measures of the organization. Required 3 Years

Ability to proactively establish a positive relationship by demonstrating a sense of urgency in interactions with clients. Required 3 Years

Ability to analyze and assess client needs to develop effective and appropriate solutions. Required 3 Years

Knowledge and skills from a range of technologies to address work assignments. Required 3 Years

Ability to consult with clients and other IT professionals to resolve technical problems and ensure client satisfaction. Required 3 Years

Ability to document solutions that solve client problems and clearly presents these solutions. Required 3 Years

Analysis of technical and user documentation for technical assistance and support. Required 3 Years

Ability to work independently on tasks, develops own work, schedule and monitors progress against defined parameters. Required 3 Years

Demonstrates a customer orientation and effectively communicates verbally and in writing. Required 3 Years

Provides excellent customer service to individual clients and to other team members. Required 3 Years

Demonstrates strong analytical and problem-solving skills w/ ability to diagnose and resolve highly visible production incidents methodically. Required 3 Years

Demonstrates initiative in solving problems associated with projects and daily work. Required 3 Years

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