Program Manager CI Office - Continuous Improvement - Akron FirstEnergy Headquarters

FirstEnergy Corp • Akron, OH • 6h ago

JOB DESCRIPTION

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to safety, reliability, and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,500 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of 3,780 megawatts.

About the Opportunity

This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [SC00]

Position Summary

The Program Manager, Continuous Improvement (CI) Office reports to the VP, Continuous Improvement and can be located within the FirstEnergy service territory. Travel to various work locations across the territory will be required on an as needed basis.

The Program Manager, Continuous Improvement Office is a strategic leader focused on continuous improvement to ensure projects consistently deliver value and enhance organizational efficiency. This role requires strong focus and emphasis on tracking results to identify trends, measure the impact of improvements, and inform future strategies.

Key Responsibilities:

Establish and monitor performance metrics by working with stakeholders to define and implement key performance indicators related to continuous improvement projects

Track metrics thoroughly to assess project health and compliance with established standards and indicators

Develop and implement a standardized process for collecting and validating project data to ensure accuracy and consistency across enterprise projects

Build and maintain strong relationships with stakeholders, ensuring alignment, timely updates, and proactive issue resolution

Analyze this data to identify trends, risks, and opportunities for improvement

Create regular reports and dashboards to communicate project status, performance against metrics, and the impact of improvement initiatives to stakeholders and leadership

Monitor project progress against established plans, ensuring the projects are aligned with timelines, budgets, and quality standards

Identify, address and resolve any deviations or issues related to project progress quickly

Determine how the identified continuous improvement initiatives impact key organizational objectives like cost reduction, efficiency gains, and customer experience

Establish a mechanism for capturing and disseminating lessons learned from projects and improvement initiatives to foster knowledge sharing to implement best practices across the enterprise

Monitor and report on the progress of improvement projects, highlighting achievements and areas for further development

Function as a change agent, promoting a culture of continuous improvement throughout the organization

Support facilitation of workshops and training sessions on continuous improvement methodologies

Provide guidance, mentorship, and support to teams on improvement tools and techniques

Ensure compliance with industry regulations and standards

Qualifications:

Bachelor's degree in business administration, engineering, or a related field required.

A minimum of 10 years' related work

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