Dispute Specialist

Civista Bank • Sandusky, OH • 17h ago

Civista Bank

Description:

Position Purpose:

The Dispute Specialist is responsible for receiving, reviewing, processing, monitoring, and resolving customer disputes related to transactional errors. This role ensures disputes are handled accurately, timely, and in accordance with applicable regulatory requirements, card network rules, internal procedures, and customer service expectations. The Dispute Specialist also supports reconciliation, documentation, tracking, correspondence, and cross-functional collaboration with Fraud, Transaction Services, Retail, vendors, merchants, and other financial institutions.

Key Accountabilities, Responsibilities and Expectations:

Receive and review customer disputes related to transactional errors, ensuring all information is complete, accurate, and properly documented.

Evaluate dispute claims and determine appropriate processing steps, including whether to process or deny disputes based on available information and established procedures.

Process and submit disputes through appropriate channels while maintaining compliance with Regulation E, Mastercard Zero Liability rules, and internal timelines.

Monitor active disputes on an ongoing basis to ensure timely resolution and appropriate follow-up.

Reconcile dispute-related transactions to the Charge Back Account and resolve discrepancies between accounts and dispute records.

Ensure the Charge Back Account is balanced and zeroed out daily.

Process and review representment documentation received from merchants in response to dispute claims.

Determine whether sufficient information exists to challenge merchant findings or deny the dispute.

Draft, issue, and manage dispute-related correspondence to customers, merchants, and other financial institutions.

Record all claims on department tracking logs and maintain accurate, current documentation throughout the dispute lifecycle.

Monitor and update tracking logs daily with new information from vendors, merchants, and other financial institutions.

Document final resolution of claims in applicable tracking systems and records.

Collaborate daily with the Fraud Team and provide dispute-related support to Retail and other internal business partners.

Respond to dispute-related inquiries and requests submitted through helpdesk tickets.

Perform other related duties as assigned.

Requirements:

Qualifications, Knowledge and Skills:

High school diploma or equivalent required; associate degree or related coursework in business, finance, banking, or a related field preferred.

Previous banking, customer service, deposit operations, transaction services, fraud, dispute processing, or related financial services experience preferred.

Knowledge of Regulation E, debit card dispute processes, chargeback procedures, and card network rules preferred.

Strong attention to detail and accuracy in reviewing account activity, documentation, and dispute records.

Ability to interpret and apply procedures, regulatory timelines, and card network requirements related to customer disputes.

Effective problem-solving and analytical skills with the ability to research, evaluate, and resolve discrepancies.

Strong organizational skills with the ability to manage multiple claims, deadlines, and follow-up items simultaneously.

Professional written and verbal communication skills for correspondence with customers, merchants, vendors, financial institutions, and internal teams.

Ability to maintain confidentiality and handle sensitive customer and account information appropriately.

Proficiency with applicable banking systems, tracking logs, helpdesk tools, and Microsoft Office applications.

Ability to work independently while also collaborating eff

Similar Jobs

Maintenance Worker III - HVAC Specialist

Ottawa County • Port Clinton, OH • 9h ago

Retail & Hospitality

OTTAWA COUNTY POSITION POSTING Job Title: Maintenance Worker III -HVAC Specialist Reports To: Buildings & Grounds Superintendent Job Status: Classified, FLSA Non Exempt, Union Position Salary Range: $30.00/hr Job Sum...

9h ago

Go to Apply

Sales Manager

Michaels • Sandusky, OH • 13h ago

Management & Administrative

Store - SANDUSKY, OH The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and service op...

13h ago

Go to Apply

Assistant Controller

Robert Half • Fremont, OH • 19h ago

Finance, Accounting & Banking

Description Assistant Controller Robert Half has partnered with a privately-owned, industry leading manufacturing organization as they look for an Assistant Controller to join their team. As the successful candidate, you...

19h ago

Go to Apply

FT Adoption Clerk/Bookkeeper/Deputy Clerk

Erie County, Ohio • Sandusky, OH • 1d ago

Finance, Accounting & Banking

POSITION:FT Adoption Clerk/Bookkeeper/ Deputy Clerk DEPARTMENT: Probate Court SALARY: $22.00 - $24.00/hour POSTING DATE: 8:00 a.m., June 29, 2026 CLOSING DATE: 4:30 p.m., July 10, 2026 [MINIMUM REOUIREMENTS]{.underline}...

1d ago

Go to Apply

Collector

The Croghan Colonial Bank • Oak Harbor, OH • 1d ago

Collector - full-Time, on-site (Oak Harbor, OH): About The Job - Responsible for managing delinquent and charged-off loan accounts by conducting collections activities, recommending solutions to restore accounts to curre...

1d ago

Go to Apply

Personal Banker II

Civista Bank • Sandusky, OH • 1d ago

Finance, Accounting & Banking

Civista Bank Description: Position Purpose: A Personal Banker II (PB II) is responsible for maintaining and building customer relationships by providing an exceptional customer experience. A PB II is also responsible for...

1d ago

Go to Apply

Credit Analyst Trainee

Civista Bank • Sandusky, OH • 2d ago

Finance, Accounting & Banking

Civista Bank Description: Position Purpose: Under supervision, the Credit Analyst Trainee will conduct credit investigations, prepares and interprets financial statements for detailed spreading, and analyzes routine cred...

2d ago

Go to Apply

Assistant Branch Manager

Civista Bank • Castalia, OH • 2d ago

Retail & Hospitality

Civista Bank Description: Position Purpose: An Assistant Branch Manager (ABM) is responsible for overseeing the branch's daily activities, including driving branch performance, sales growth and exceptional customer servi...

2d ago

Go to Apply

Storage Customer Service Representative

U-Haul • Port Clinton, OH • 3d ago

Management & Administrative

Location: 1335 S Danbury Rd, Port Clinton, Ohio 43452 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Storage Customer S...

3d ago

Go to Apply

Diesel Technician/Mechanic III - Entry Level

Penske • Norwalk, OH • 3d ago

IT & Engineering

92 Old State Rd S, Norwalk, OH 44857 What's the Job? Ready to accelerate your career while helping our customers move forward? As a Technician at Penske, you'll do exactly that. Here, you'll do preventative maintenance a...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)