Business Specialist

State of Arizona • Phoenix, AZ • 1w ago

Job No: 541681

Work Type: Full-time

Location: PHOENIX

Categories: Administrative Support/Customer Service,Information Technology/Services

DEPT OF TRANSPORTATION Be a part of an innovative and collaborative team driving a safer transportation system for Arizona.

Business Specialist Open to CURRENT ADOT EMPLOYEES Only

Job Location:

MVD Directors Office

1801 W. Jefferson

Phoenix, AZ 85007

Posting Details:

Salary: $49,206.25 - $59,206.25

Grade: 23

Closing Date: 06/23/2026

Job Summary:

Working in the MVD Level 3 Support Center, the Business Specialist provides useful communication to MVD internal support groups to allow for fast, informative updates to MVD materials (One Source, Huddle slides, Standard work, websites, etc.). This position acts as a liaison between system users, Level 2 Support, ITG/MAX team, and MVD training/Communication to ensure that business needs are well defined and captured in system documentation. This position continuously improves processes and standard work by conferring with internal teams, other divisions, and MVD business units to clarify information and resolve problems by providing excellent customer service. This position may also be required to travel, including overnight trips.

Job Duties:

Analyze problems reported by MVD business and stakeholders, test system performance compared to business need, write business requirements for developers, and test enhancements and fixes.

Provide usable information to the MVD custodians of policy, procedure, MVD One Source, forms, standard work, website information, etc. to allow those sources of information to remain current and accurate at all times.

Apply AMS Continuous Improvement activities and use AMS problem solving and other AMS standard work to continuously improve the team's processes in a learning environment.

Knowledge, Skills & Abilities (KSAs):

Knowledge of:

Methodologies/techniques for systems analysis and design, business process modeling - requirements gathering, quality, and technology.

MVD rules, policies, and procedures related to drivers' license, identification credentials, and vehicles.

State and Federal transportation law, and transportation industry and business management.

Some MVD systems (e.g. MAX, SalesForce, MCarrier, SAZ, etc.).

Skills in:

Strong customer service skills.

Excellent interpersonal, written and oral (formal and plain language) communication.

Interpersonal relationship skills.

AMS Problem Solving skills.

Analytical skills to evaluate information gathered from multiple sources, consolidate details, and extract to functional requirements.

Google workspace.

Ability to:

Balance, prioritize and organize multiple tasks and work with a sense of urgency.

Work collaboratively and maintain effective working relationships.

Adhere to standards and continuously improve processes.

Synthesize feedback and adjust accordingly.

Assess customer needs (voice of customer).

Effectively translate user requirements into business, functional and test scenarios for projects of various sizes and complexity.

Develop and write technical documentation.

Learn and retain knowledge of MVD business needs and navigate MVD systems.

Selective Preference(s):

Customer Service experience; post high school education, experience testing systems.

Pre-Employment Requirements:

Valid Arizona Driver's License

Background and fingerprint clearance required.

If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

The Arizona Department of Administration offers a comprehensive benefits package to include:

Sick leave

Vacation with 10 paid holidays per year

Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).

Health and dental insurance

Retirement plan

Life insurance and long-term disability insurance

Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

Learn more about the Paid Parental Leave program here (https://hr.az.gov/about/resources/family-leave-expansion) . For a complete list of benefits provided by The State of Arizona, please visit our benefits page (https://benefitoptions.az.gov/jobseekers)

Retirement :

Mandatory participation in the Arizona Retirement System (ASRS) is required.

For questions about this career opportunity, please contact ADOT Human Resources Recruitment via email at srecruitment@azdot.gov or phone call at (602) 712-8188 option 2.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling (602) 712-8188 option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.

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