Personal Banker I

First State Bank • Gainesville, TX • 2d ago

First State Bank's mission is to treat the community as our home, customers as our neighbors, employees as our family, and by so doing, create value for our shareholders. Our Core Values are: Genuinely Care, Trust, Relentless Improvement and Accountability. All FSB employees perform their daily job responsibilities following these guiding principles in all aspects.

Summary:

Responsible for both teller and new account transactions, cross-selling bank products/services and resolving customer service issues. Process new accounts and transactions with accuracy and efficiency while delivering an overall professional customer service experience while adhering to banking regulations.

Essential Job Duties & Responsibilities:

Processing deposit & withdrawal transactions

Balance cash drawer and TCR (Teller Cash Recycler)

Detecting & reporting fraudulent or suspicious activities

Evaluating customer needs to suggest appropriate bank products & services

Opening & processing all available new account @types

Taking wire requests

Assisting customers with:

Debit card and internet banking services

Check ordering, stop payments, and closing accounts

Problem resolutions & special requests

Understanding loan options, including terms and rates (II, III)

Consumer Loan application process (II, III)

Complete In-Branch Closing process for Consumer Loan customers (III)

Performing other miscellaneous customer service functions

Assisting supervisor with cross-training other staff members (II, III)

Build customer relationships through needs-based conversations that drive appropriate sales and customer loyalty. Ensure all activities align with compliance requirements and support fraud prevention standards.

Knowledge, Skills & Abilities:

Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

**If hired for a bilingual position - Must be proficient in both English and Spanish language.

Mathematics - knowledge of arithmetic, algebra, and their applications.

Excellent attention to detail.

Job Specifications:

Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral Expression - The ability to communicate information and ideas in speaking so others will understand.

Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong and know what steps to take to correct the problem. It does not involve solving the problem, only recognizing there is a problem.

Information Ordering - The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Number Facility - The ability to add, subtract, multiply, or divide quickly and correctly.

Speech Clarity - The ability to speak clearly so others can understand you both in person and over the phone.

Near Vision - The ability to review customer information on the computer, on documents as well as visually identify customer identity.

Speech Recognition - The ability to identify and understand the speech of another person.

Mathematical Reasoning - The ability to choose the right mathematical methods or formulas to solve a problem.

Reading Comprehension - Understanding written sentences and paragraphs in work-related documents.

Physical Requirements -

Lifting - The ability to lift a minimum of 10 lbs. up to a height of 3-4 ft.

Standing/sitting - Must have the ability to remain in stationary positions 75% of the business day.

Dexterity - The ability to operate a computer and other office machinery, such as a calculator, adding machine, copy machine and printer.

Hearing - The ability to exchange accurate information to customers relating to their accounts and/or banking procedures.

Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making. The ability to learn technical material.

Other duties as assigned.

This job description is subject to change at any time.

Qualifications

Similar Jobs

Staff Accountant

North Texas Medical Center • Gainesville, TX • 1w ago

Finance, Accounting & Banking

Monday - Friday Exempt Support the financial related processes in the facility by maintaining and analyzing accounting records and ensuring accuracy of data for all corresponding systems which include general ledger, acc...

1w ago

Go to Apply

RE Loan Processor I

First State Bank • Gainesville, TX • 2w ago

Finance, Accounting & Banking

Summary: A real estate processor is responsible for obtaining and substantiating the paperwork in a real estate transaction pertaining to an individual's personal and financial data. Essential Job Duties & Responsibi...

2w ago

Go to Apply

Customer Service Representative

U-Haul • Aubrey, TX • 1h ago

Management & Administrative

Location: 26778 US Hwy 380 E, Aubrey, Texas 76227 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Repre...

1h ago

Go to Apply

Program Industrial Manager 2 (PIM)

Safran • Gainesville, TX • 1d ago

Legal & Paralegal

Program Industrial Manager 2 (PIM) Job details General information Entity Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its...

1d ago

Go to Apply

Fresh Cut Produce Clerk (Gainesville)

RANDALLS FOOD MARKETS INC ET AL RANDALLS FOOD & DRUGS LP • Gainesville, TX • 5d ago

Management & Administrative

::: {bind="class: 'cc-columns-count-' + columns.length, style: { gap: gap}"} ::: {bind="style: { backgroundColor: params.backgroundColor, backgroundImage: backgroundSrc, borderRadius: borderRadius, maxWidth:maxWidth, hei...

5d ago

Go to Apply

Manufacturing Engineer 2 - Industrialization Leader

Safran • Gainesville, TX • 1w ago

Legal & Paralegal

Manufacturing Engineer 2 - Industrialization Leader Job details General information Entity Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and sp...

1w ago

Go to Apply

Manufacturing Engineer 2 - Industrialization Leader

Safran • Gainesville, TX • 1w ago

Legal & Paralegal

1w ago

Go to Apply

Design Engineer 2

Safran • Gainesville, TX • 1w ago

IT & Engineering

Design Engineer 2 Job details General information Entity Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is t...

1w ago

Go to Apply

Manufacturing Engineer 2

Safran • Gainesville, TX • 1w ago

IT & Engineering

Manufacturing Engineer 2 Job details General information Entity Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpo...

1w ago

Go to Apply

Certified Medication Aide (CMA)

Pecan Tree Rehabilitation and Healthcare • Gainesville, TX • 1w ago

Join Our Team as a Certified Medication Aide Support Resident Care with Precision and Compassion Were seeking a reliable and dedicated Certified Medication Aide to join our growing team! This role is essential in deliver...

1w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)