Technical Account Manager

Adobe Inc. • Lehi, UT • 3h ago

Job Description

As large enterprises invest in Adobe, we are in need of strategic and high-powered technical talent to help our largest customers navigate their operational needs across the Adobe Experience Cloud solutions. Our Technical Account Managers (TAM) build, develop, and maintain one-on-one relationships with our world-class customers. They produce and deliver a prescribed set of technical services specifically crafted to help them maintain operational health, while adopting new solutions and functionality to increase their value-realisation.

A person in this role possesses customer-facing and interpersonal skills that enables you to represent Adobe best within a customer's ecosystem, driving discussions with multiple personas from developers and analysts to management and senior leadership - including within Adobe - regarding tasks, projects, cases, standard methodologies, and prioritization.

One should also have the proficiency to think strategically about people, process, and technology challenges as they help our customers realize the investment, efficiencies, advantages, and innovation available in Adobe solutions.

What you'll Do

Be a central point of contact while ensuring high levels of customer satisfaction

Maintain regular communication with external and internal teams, managing expectations

Engage with Director and VP-Level executives to translate business needs into technical and operational plans

Coordinate and drive efforts to optimise product performance and customer adoption

Lead and guide customer through complex environment changes and upgrades

Supervise the management of technical critical issues and customer concerns

Share proactive notifications and recommendations of upcoming releases and possible impact

Lead customer check-ins and participate in quarterly business reviews

Deliver proactive status updates, deliverables and guidelines

Continually develop both technical and soft skills individually

What you need to succeed

Bachelor's Degree in related field of the technical industry or equivalent experience

At least seven years of full-time experience in consultative, development, customer support and/or related role in marketing technology

Very strong written and verbal communication skills in English a must, other languages would be advantageous

Proven presentation skills, and experience organising and leading high-profile customer calls and meetings

Demonstrable ability to adapt to new technologies and learn quickly

Customer-facing experience in enterprise projects, and in one or more of the following: Java, SQL, Javascript, AngularJS, JQuery, CSS, REST, XML, web-server technologies

Competency in Analytical Problem Solving, Building Customer/Partner Relationships, Confidence, Cross-Functional Collaboration, Impact and Influence, Interpersonal Awareness, Project Management, Strategic Insight, Product and Technology Expertise, Value Selling

Experience and familiarity with the following Adobe solutions (a plus but not a hard requirement): Adobe Analytics, CJA, AEP/CDP, RTCDP

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe's industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the... For full info follow application link.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, sexual orientation, gender identity, disability or veteran status.

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