Back to Jobs search

Technical Support Professional I

Collier County • Naples, FL • 2d ago

Print (https://www.governmentjobs.com/careers/collier/jobs/newprint/5374812)

Apply

Technical Support Professional I

Salary

$28.32 - $45.88 Hourly

Location

3299 E Tamiami Tr. Suite 600 (IT), Naples, FL

Job Type

Full Time, Regular

Job Number

10137

Department

Corporate Business Operation

Division

Information Technology

Opening Date

06/12/2026

Closing Date

6/18/2026 11:59 PM Eastern

FLSA

Non-Exempt

Pay Grade

255

Description

Benefits

Questions

Job Summary

Collier County strives to be an employer of choice, and many of our employees build long-term careers with us. The salary listed in the job description reflects the full pay range for this position, from entry level through advanced career stages.

NEW EMPLOYEES ARE HIRED AT, OR NEAR THE ENTRY POINT SHOWN, DEPENDING ON QUALIFICATIONS AND RELEVANT EXPERIENCE.

Provides technical support and customer assistance to information system users. Work involves responding to questions, calls and e-mails from system users and providing technical assistance, problem resolution and customer service; developing and conducting user training; and installing, maintaining and troubleshooting personal computers, terminals, networks, and other hardware and peripheral equipment.

Essential Functions

Provides assistance and technical support to information system users; receives and responds to calls and e-mails from users reporting problems and/or requesting assistance; provides technical advice; walks user through the problem's resolution; and explains system procedures, limitations and/or sequences.

Develops and provides training to system users. Develops procedural manuals, system documentation, and application "quick tips" to be used as references by system users; provides users with information regarding changes in software applications and system procedures.

Delivers, installs, sets up, configures, and maintains personal computers, networks, printers, and other hardware; diagnoses, troubleshoots, and repairs problems; installs and configures upgrades; handles requests for loaner laptops and desktop systems; configures equipment, prepares paperwork documenting equipment loan and return.

Maintains accurate records on help-line calls, site visits, and requests for technical support; prioritizes and schedules work; updates status to reflect problem resolution/completion; and maintains records of the frequency, @types, and resolutions of problems for future reference.

Assists with the development and maintenance of web pages; makes changes to user accounts in networking and e-mail systems as assigned.

Supports assigned software and network applications such as PC based applications or Division-specific programs (i.e., Library, Human Resources); assists users, maintains database and security; research, syntheses and generate reports information from databases.

Researches, tests and recommends new equipment and/or upgrades; maintains records for information systems inventory; identifies the @type and quantity of all computer hardware and related peripheral equipment, assignment/location, identification numbers, software applications, etc. for system inventory management and software license compliance.

ADDITIONAL FUNCTIONS

For employees in this classification in the Information Technology division, on-call work is a requirement of this position.

Performs other related duties as required.

Minimum Qualifications

High school diploma or GED required.

One (1) year of related experience.

Fingerprinting Required.

LICENSES/CERTIFICATES

Employees in this classification in the Information Technology (IT) department must possess the foundation certification in the current version of IT Infrastructure Library (ITIL) or obtain such certification within two (2) years of entry into this classification. Incumbents in the IT department will be required to re-certify in new versions of ITIL within two (2) years of the date of acceptance of that version by the Division Director - Information Technology.

Aerotek • Naples, FL • 3w ago

IT & Engineering

Now Hiring: Electrical Assembler (For quicker response, email resume directly to: jburchett@aerotek.com) Naples, FL Full-Time | Monday-Friday Weekly Pay | Raise Opportunity After 90 Days Schedule Options (Choose Schedule...

3w ago

Go to Apply

Manufacturing Electrical Assembler

Aerotek • Naples, FL • 3w ago

IT & Engineering

Job Title: Mechanical & Electrical Assembler (General Production Worker) Job Description This role focuses on assembling mechanical and electrical components used in industrial, manufacturing, and aerospace applicati...

3w ago

Go to Apply

Electrical Engineer- PCB Design

Actalent • Naples, FL • 4w ago

IT & Engineering

Electrical Engineer Job Description The Electrical Engineer serves as the electrical subject-matter expert within a multidisciplinary engineering team composed primarily of Mechanical Engineers. This role provides deep e...

4w ago

Go to Apply

Maintenance Mechanic DT

NCH • Naples, FL • 20h ago

Retail & Hospitality

DEPARTMENT: 18060 - Engineering LOCATION: 350 7th Street North, Naples, FL, 34102 WORK TYPE: Full Time WORK SCHEDULE: 8 Hour Day ABOUT NCH NCH is an independent, locally governed non-profit delivering premier comprehensi...

20h ago

Go to Apply

Registered Nurse OR

Community Health Systems • Naples, FL • 1d ago

Hospital & Medical

Join us as a Registered Nurse (RN) - Operating Room (OR) position at Physicians Regional Medical Center - Collier Campus Unit: OR (Operating Room Experienced Preferred) Shift: 5 8's, 4X10s, Call Required Student Loan Con...

1d ago

Go to Apply

Banking Center Manager II

First Horizon Bank • Naples, FL • 1d ago

Finance, Accounting & Banking

Description Location: On site at location listed in job posting. Schedule: Monday through Friday, 8:00AM to 5:00PM Summary If you're a natural leader and want to lead a team at a strong company with exceptional support,...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)