Partner Program Operations Manager - United States

Cornerstone onDemand • Wilmington, DE • 8h ago

Job Title : Global Partner Programs Manager

Location : Remote (United States)

About the Role

Cornerstone OnDemand is seeking a strategic and execution-focused Global Partner Programs Manager to define, design, and operationalize a world-class partner program across our global ecosystem. This role will play a critical part in shaping how we engage, enable, and grow with partners across multiple routes to market.

You will work cross-functionally with Sales, Alliances, Marketing, Operations, and Regional Leadership to build scalable, data-driven programs that accelerate partner-sourced and partner-influenced revenue.

In this role you will...

Program Strategy & Design

Define and evolve a global partner program strategy aligned to company growth objectives.

Design program frameworks including partner segmentation, tiering models, and engagement structures.

Develop differentiated value propositions for various partner @types (e.g., resellers, SI partners, technology partners, OEMs).

Program Deployment & Operationalization

Lead end-to-end rollout of global partner programs, ensuring regional adaptability and scalability.

Build and document program policies, processes, and governance models.

Partner with systems and operations teams to implement program infrastructure (PRM tools, workflows, reporting)

Routes to Market & Partner Models

Establish and optimize multiple routes to market, including resale, referral, services-led, and co-sell models.

Collaborate with GTM teams to ensure alignment between direct and partner-led motions.

Incentive Design & Partner Engagement

Design and manage partner incentive structures, including rebates, SPIFFs, and performance-based rewards.

Create frameworks for partner lifecycle management (recruitment, onboarding, enablement, growth).

Drive adoption of program benefits through clear communication and partner marketing strategies.

Measurement & Performance Management - Define KPIs and success metrics for partner program effectiveness (e.g., partner-sourced revenue, pipeline contribution, activation rates).

Build dashboards and reporting to track performance and inform continuous improvement.

Conduct regular program reviews and recommend optimizations based on data insights.

Cross-Functional Collaboration

Partner closely with Sales, Marketing, Finance, Legal, and Product teams to ensure program alignment and execution.

Act as a central point of coordination for global partner initiatives.

You've got what it takes if you've got...

5+ years of experience in partner/channel programs, partner operations, or partner strategy roles.

Proven experience designing and scaling partner programs in a global SaaS or technology environment.

Strong understanding of diverse routes to market (resell, referral, SI, alliances, marketplace, etc.).

Experience with incentive design, partner tiering, and program governance.

Demonstrated ability to operationalize programs, including tools, processes, and metrics.

Equal Employment Opportunity has been, and will continue to be, a fundamental commitment at Cornerstone OnDemand. All qualified applicants are given consideration regardless of race, color, gender, age, sexual orientation, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable Federal, State, or Local fair employment laws. If you have a disability or special need that requires accommodation, please contact us at careers@csod.com

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