Back to Jobs search

Sr Mgr, Account Management

West Pharmaceutical Services • Exton, PA • 1h ago

Requisition ID: 74689

Date: Jun 10, 2026

Location:

Remote, Remote, US, 19341

Department: Sales

Description:

At West, we're a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West's indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?

There's no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families.

We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

Job Summary

The Sr. Manager, Strategic Account Growth, Contract Manufacturing, Emerging Pharma will manage both an existing portfolio of accounts and grow new business at select strategic accounts within defined Specialty Drug Delivery, Diagnostic, and Medical Device market segments. The position requires expanding the business profitability through successful selling and promotion of core and value-added products and services. Team selling and involvement of assigned internal resources aligned to the appropriate customer touch points are critical to effective management of these accounts. The Sr. Account Manager is a driven self-starter with an established track record in engaging, leading, growing and managing a complex book of accounts.

Essential Duties and Responsibilities

Proactively managing assigned customers' base business including developing specific account plans

Achieving sales growth and margin objectives for assigned account / segment

Developing, implementing, and achieving strategic account growth plans including winning specific products identified in the customer's pipeline.

Facilitate communication between West internal resources and the customer including resolving conflicts

Develop and manage customer contacts at all levels. Build, create relationships with senior level contacts and decision makers within various customer functions. Continually grow senior level interactions and broaden relationships including other functional groups between the customer and West.

As appropriate, ensure relationships are developed between the customer's senior management and West senior management teams

Understand the customer's business and product development strategies ensuring that West is positioned as the preferred choice for new products. Develop West solutions, utilizing cross selling of multiple products and services, to help customers to achieve their business goals.

Lead and manage the price value proposition at customers. Develop an understanding of customer needs and apply West solutions. Lead the contract negotiation process for development and supply agreements.

Support Business Development in building value into CM Drug Delivery programs, including contracting mechanisms and value-add services

Customer and market segment(s) knowledge

Lead the organization's engagement with assigned accounts and market segment companies

Participation in the segment team and meaningful input into segment strategic growth plans

Organize and drive customer quarterly business reviews to include, but not limited to, quality metrics, delivery metrics, forecasting (demand planning) pipeline review, future opportunities, etc.

Lead and manage account team with global interaction, as required, to ensure coordination at the customer and aligning internal resources so that account service and growth objectives are met

Interact as needed with multiple global sites to assist and coordinate activities between the parent company and manufacturing divisions.

Performs other duties as assigned based on business needs.

Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules.

Education

Bachelor's Degree required

Work Experience

Minimum 10 years Of experience required

Preferred Knowledge, Skills and Abilities

Able to be aware of all relevant SOPs as per Company policy as they are related to the position covered by this Job Description

Support and contribute to Lean Sigma programs and activities towards delivery of the set target

Able to comply with the company's safety and quality policy at all times

Travel Requirements

40% Up to 104 business days per year

Physical Requirements

Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Additional Requirements

Must be able to work in a sedentary work environment.

Must be able to communicate effectively, speak in front of groups, express and exchange ideas and understand direction.

Maintain the ability to work well with others in a variety of situations.

Able to multi-task, work under time constraints, problem solve, and prioritize.

Able to learn and apply new information or new skills.

West is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sex, gender identity, sexual orientation, age, marital status, veteran status, or disability status. If you have a special need that requires accommodation in order to apply to West, please send an email to Apply.Accommodation@westpharma.com . Where permitted by law, an offer of employment with West Pharmaceutical Services, or any of its subsidiary or affiliate companies, is contingent upon the satisfactory completion of background screening.

Nearest Major Market: Philadelphia

Similar Jobs

Major Account Manager - Malvern, PA

VWR International, LLC • Wayne, PA • 1h ago

Management & Administrative

The Opportunity: Avantor is looking for a dedicated and high energy Major Account Manager who can add value in every interaction by working together with customers and internal teams to develop beneficial solutions for t...

1h ago

Go to Apply

Manager, Warehouse

Hologic • Newark, DE • 4h ago

Management & Administrative

Manager, Warehouse Newark, DE, United States Why join Hologic: You will have the opportunity to get in on the ground floor at a high growth world class manufacturing facility working on life-saving medical devices with p...

4h ago

Go to Apply

Executive Administrative Assistant

J&J Family of Companies • Spring House, PA • 8h ago

Management & Administrative

At Johnson & Johnson,?we believe health is everything. Our strength in healthcare innovation empowers us to build a?world where complex diseases are prevented, treated, and cured,?where treatments are smarter and les...

8h ago

Go to Apply

Project Administrative Assistant (LSNA-PA)

Jacobs • Conshohocken, PA • 8h ago

Management & Administrative

Support one of the largest and diverse technical solutions providers in the world and have a hand in helping in laying the foundation for human progress. As?a Project Administrative Assistant Support on our team in?Consh...

8h ago

Go to Apply

Administrative Assistant

Robert Half • Newtown Square, PA • 8h ago

Management & Administrative

Description We are looking for a dependable part-time Administrative Assistant to support daily administrative operations for a well-organized workplace in Newtown Square, Pennsylvania. This Long-term Contract position i...

8h ago

Go to Apply

Onsite Sr. Inventory Coordinator

VWR International, LLC • Collegeville, PA • 10h ago

Management & Administrative

The Opportunity: In this role, you will report to the Area Operations Manager and will work closely with the Avantor's Advanced Laboratory Services professionals to serve our customers by performing customized, mission-b...

10h ago

Go to Apply

Customer Service Representative

Diamond Credit Union • Pottstown, PA • 23h ago

Management & Administrative

Description Diamond's culture is made up of a team of driven and passionate employees that care about helping others. When you work at Diamond, you will find that you can have more than just a job here, you can build you...

23h ago

Go to Apply

Sales Management Trainee

Enterprise Mobility • Lansdale, PA • 1d ago

Management & Administrative

Overview Start your career with Enterprise Mobility! We're hiring for our respected Sales Management Training Program. Whether you see yourself in sales, business development, customer service, retail management, or oper...

1d ago

Go to Apply

Senior Purchasing Manager - Remote/Hybrid (LSNA-PA)

Jacobs • Conshohocken, PA • 1d ago

Management & Administrative

At Jacobs, we're not just building structures,?we're helping our clients innovate and grow by designing, engineering, and executing the construction of their state-of-the-art facilities?that are changing our world.?? As...

1d ago

Go to Apply

Payables Clerk

Monroe Energy • Trainer, PA • 1d ago

Management & Administrative

Job Descriptions: Key Role Description Completes payments process and controls expenses by receiving, processing, verifying, and reconciling invoices. Performs accounting activities within the Accounts Payable and Genera...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)