Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
Responsible for providing partnership with local leadership/HR to effectuate strategic resolutions to employee relations matters. Specifically, EAS Advisors will investigate employee-reported, HR-related complaints submitted through the company's ethics hotline (or other channels) regarding: company policy, unfair treatment, workplace disputes, performance management, wage and hour, alleged harassment and other employee relations matters.
EAS Advisors also assist in the gathering, analysis and presentation of employee relations data and provide regular reporting to partners on significant trends and potential impact on strategic planning.
EAS Advisors may also be assigned to a variety of employee relations related projects (e.g., Conflicts of Interest and CX Escalations processes).
Assignment structure will depend on the needs of the business.
Job Description
Responsibilities:
Independently conducts impartial, confidential investigations into employee-reported, HR-related concerns; provides recommended actions to local leadership and collaborates on determining appropriate final resolutions.
Escalates defined matters to appropriate partners and conducts certain investigations of escalated matters at their direction.
Drafts thorough investigation summaries that appropriately document investigations and outcomes in a timely manner.
Serve as point of contact and provide support, guidance and direction to management and field operators on performance improvement and corrective action matters, up to and including termination.
Reviews and approves end-to-end corrective action and performance management documents up to and including termination.
Escalates defined matters appropriately to ensure notification and consultation requirements.
Identifies and recommends appropriate process improvements to accomplish effective performance management.
Assists employees and management with the interpretation of Company policies and responds to inquiries and concerns.
Prepares, analyzes data, identifies root cause or trends and presents results to partners on agreed upon cadence.
Provides point-of-contact for employee relations support, guidance and direction to management and field operators.
Assists employees and management with the interpretation of Company policies and other relevant employment and responds to inquiries and concerns.
Partners with leadership to develop and implement action plans.
Partners with Legal or Compliance and investigates and/or facilitates documentation gathering for all administrative changes, and attorney letters.
Proactively supports the overall organizational goals by remaining flexible, collaborative, and supportive with other teammates to the extent possible.
Acts as partner to support security investigations as needed.
Utilizes and maintains case management system to document investigatory engagement and resolution.
Contribute to overall functional alignment opportunities with partners by identifying and proposing solutions with EAS leadership, team, and partners.
Maintains current knowledge of and ensures compliance with Federal and State employment laws.
Assists with the training and development of fellow team members.
Consistent exercise of independent judgment and discretion in all matters.
Regular, consistent and punctual attendance. Variable schedule(s) as necessary.
Other duties and responsibilities as assigned.
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Support a culture of inclusion in how you work and lead.
Do what's right for each other, our customers, investors and our communities.
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant's criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.
Skills:
Ensure Compliance; Confidentiality; Company Policies
Salary:
National Pay Range: $49,142.46 USD-$115,177.63 USD Illinois Pay Range: $52,213.86 USD - $101,356.32 USD Colorado Pay Range: $55,285.26 USD - $105,963.42 USD Hawaii Pay Range: $64,499.47 USD - $96,749.21 USD Washington DC Pay Range: $70,642.28 USD - $105,963.42 USD Maryland Pay Range: $58,356.67 USD - $105,963.42 USD Minnesota Pay Range: $55,285.26 USD - $96,749.21 USD New York Pay Range: $58,356.67 USD - $115,177.63 USD Washington Pay Range: $55,285.26 USD - $110,570.53 USD New Jersey Pay Range: $61,428.07 USD - $110,570.53 USD Vermont Pay Range: $58,356.67 USD - $92,142.11 USD Massachusetts Pay Range: $61,428.07 USD - $110,570.53 USD California Pay Range: $55,285.26 USD - $102,380.11
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/benefits) on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
2-5 Years
Job Family Group: Human Resources
