Customer Service Representative

Robert Half • Ontario, CA • 1h ago

Description We are looking for a Customer Service Representative to join a construction and contractor-focused team in Ontario, California. This Contract position is ideal for someone who enjoys supporting customers, handling a steady volume of calls, and ensuring orders are processed accurately. The person in this role will serve as a key point of contact for incoming inquiries while delivering attentive service and dependable follow-through.

Responsibilities:

Respond to incoming customer calls with care, providing clear information and timely support.

Assist customers with questions related to products, services, and order status while maintaining a high standard of service.

Enter customer orders accurately into the appropriate system and verify details to reduce processing errors.

Make outbound calls when needed to confirm information, provide updates, or follow up on customer requests.

Document customer interactions thoroughly so inquiries, concerns, and resolutions are properly tracked.

Coordinate with internal teams to help resolve service issues and ensure customer needs are addressed efficiently.

Manage multiple requests in a fast-paced call center environment while maintaining attention to detail.

Support day-to-day service operations by identifying customer concerns and escalating more complex matters when appropriate. Requirements - Previous experience in customer service or a call center environment.

Ability to handle a high volume of inbound calls while remaining courteous and efficient.

Strong data entry and order processing skills with close attention to accuracy.

Comfortable making outbound calls for follow-up and customer communication.

Clear verbal and written communication skills with a customer-focused approach.

Strong organizational skills and the ability to manage competing priorities effectively.

Proficiency with basic computer systems and the ability to learn new tools quickly. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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