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Customer Service Representative

Butler America • Buena Park, CA • 2h ago

Title : Customer Service Representative

Duration: Permanent

Location: Buena Park, CA

Pay range: $25.00-33.00 per hour (based on experience)

Job Summary

The Customer Service Representative is an individual contributor position requiring excellent interpersonal and listening skills. They must have the ability to solve complex problems with a customer service focus and handle multiple challenges simultaneously. They act as the primary liaison between assigned customers ensuring that clear communication and positive relations are maintained. Under minimal supervision, the Customer Service Representative is responsible for all aspects of order management from contract review to delivery follow-up for assigned customers.

Primary Responsibilities

Build and maintain strong relationships with customers with excellent listening skills and a commitment to ensuring customer satisfaction through the timely resolution of issues

Order entry and order management including processing of requirement changes and utilization of customer portals

Accurately maintain records, files and reports in electronic format including customer specific work instructions. Generate and interpret metrics and reports from ERP system

Review and interpret contractual/specification requirements, internal flow-down requirements, and effectively interface with internal teams to reach mutually agreeable terms with the customer

Ability to review, interpret, and draft documentation related to terms and conditions, quality clauses, and export compliance requirements to ensure conformity with company guidelines

The role is fulltime onsite to work collaboratively with internal departments to expedite and resolve issues to ensure customer satisfaction. Act as Voice of Customer with ownership/management of Customer Scorecards

Support quoting and proposal activities and be able to present product offering

Manage complex assignments requiring independent judgment and analytical skills

Basic Qualifications

A Bachelor's Degree in a technical or business discipline or equivalent experience

2+ years of Customer Service experience, ideally in the aerospace industry or a similar, highly regulated, B2B manufacturing organization

Proficient in MS Office applications (Word, Excel, and Outlook)

Strong customer focus with ability to handle questions and / or complaints effectively and anticipate customer needs while taking personal responsibility and ownership over customers and challenges

Proficiency in written and verbal communication skills with strong interpersonal skills to prioritize workload and manage multiple customer accounts

Ability to work independently and exercise sound judgment

Understanding of U.S. Export requirements (EAR and ITAR)

Experience with ERP System, Microsoft Access, SQL

Benefits provided: 401K, medical, dental, and vision, sick time as applicable to state law

Butler America Aerospace, LLC. is an equal opportunity employer. Butler evaluates applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. The Butler America Aerospace, LLC. EEO Policy Statement and "Know Your Rights" Poster is available here: Applicant and Employee Notices (https://butler.com/wp-content/uploads/2024/03/BAA-Website.HR-Documents.2024.03142024-new.pdf) .

Butler America Aerospace, LLC. is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact the Human Resources Department at accommodations@butler.com.

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