Customer Account Manager

Servotronics • Elma, NY • 2h ago

Job Description

Job Summary:

The Customer Account Manager (CAM) position is a highly-visible, developmental role responsible for the oversight and management of customer relationships. The CAM oversees customer accounts to ensure contractual compliance while safeguarding profitability and operational efficiency. The scope of this position includes: developing and maintaining customer relationships, regular sales and booking analysis including OEM, aftermarket and all programs, supports Business Unit Managers in establishing the yearly business plan, overseeing activities to ensure customer service and price objectives are met, contract negotiation and other business-related activities.

What you will do:

Support the customer's account and relationship.

Collaborate with Business Unit Manager (BUM) and departments in meeting contractual commitments, production schedules, and in resolving problems.

Ensure compliance to customer contractual requirements.

Create all cost estimates and price quotes to be reviewed with the Director of Sales and BUM.

Monitor, contest, and improve customer account scorecard data.

Perform detailed quantitative analysis of sales and bookings data and prepare regular (monthly, quarterly, and annual) reports and forecasts on current and future performance of the product line for management.

Assist the BUM in collecting and analyzing data to create the annual business plan.

As a member of the Customer Support Team (CST), work as part of a team to address all product line issues including production, engineering, delivery, sales, and quality.

Help prepare and present CST updates to the BUT and Leadership Team on product line performance.

Performs other duties as assigned.

What sets you apart: Qualifications:

Bachelor's degree in business, management, or engineering, MBA is a plus.

3 years' related experience in aerospace, manufacturing, and/or engineering experience is a plus.

Quantitative business experience desired including technical sales, engineering, finance, and operations.

Extensive working knowledge of Microsoft Office software (particularly strong in Excel).

Excellent written and oral communication skills.

Solution-oriented perspective on problems.

Continuous improvement mindset.

Energetic, maintaining a bias for action.

Exceptional decision-making skills

Strong appreciation of the importance of completing tasks on time with a sense of urgency.

Strong business acumen

Action and result-oriented; think and act like an owner.

Considerable knowledge of ERP systems, systematic methods, and standard practices in a manufacturing environment.

Manage and prioritize multiple programs for maximum value.

Ability to travel up to 20% with minimal advance notice.

Competencies:

· Customer Focus

· Flexibility

· Proactive-Action Focus

· Analytical Thinking

· Action Focus

· Follow Through

· Self-Directed

· Collaboration

· Effective Communication

· Attention to Detail

· Sales Focus

· Organization

Physical Requirements:

Hearing: Adequate to perform job duties in person, over the telephone and in office setting.

Speaking: Must be able to communicate clearly in person, over the telephone, to a broad audience and on the production floor.

Vision: Visual acuity adequate to perform job duties, including ability to work on a computer screen for long periods of time.

Other: May require lifting and carrying items weighing up to 20 pounds unassisted, including assisting co-workers when required.

U.S. Applicants: EEO/AA Disability/Veteran

SAFETY RESPONSIBILITY:

Employee shall be fully acquainted with all safety policies and procedures of the company.

DISCLAIMER:

The duties listed above are intended only as illustrations of the various @types of work that may be performed and is not an inclusive summary of job duties and responsibilities. The omission of specific statements of duties or responsibilities does not exclude them from the position. This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the Company as the needs of the Company and requirements of the job change.

Pay Range $64,400 - $96,600

Shift First Shift

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