Information Technology Technician (Local Government) - Somerset County MH/ID
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Information Technology Technician (Local Government) - Somerset County MH/ID
Salary
$34,987.00 Annually
Location
Somerset County, PA
Job Type
Civil Service Permanent Full-Time
Job Number
CS-2026-49987-L0438
Department
Local Government
Division
HS Bedford-Somerset Co Mh/Id U
Opening Date
05/18/2026
Closing Date
5/31/2026 11:59 PM Eastern
Job Code
L0438
Position Number
80003571
Union
Non-Union
Bargaining Unit
LG
Pay Group
LG
Bureau / Division Code
88213456
Bureau / Division
Bedford-Somerset Developmental and Behavioral Health Services
Worksite Address
245 West Race Street
City
Somerset, Pennsylvania
Zip Code
15501
Contact Name
Jen Georg
Contact Phone
814.443.4891
Contact Email
Jennifer.Georg@dbhs.co
Description
Benefits
Questions
THE POSITION
Thank you for viewing our job posting! We are Bedford-Somerset DBHS, a local county government agency providing services to individuals with developmental disabilities and/or behavioral health concerns. Learn more about us at www.dbhs.co.
This opportunity is for an Information Technology (IT) Technician to provide technical support and systems assistance for DBHS staff at the agency's primary offices, field-based environments, and other remote locations. This position supports agency workstations, software, systems, peripherals, communication services, and other IT resources utilized throughout the organization to help ensure staff have reliable, accessible tools needed to effectively serve individuals and communities.
Full-time positions include excellent benefits such as healthcare coverage, pension plan, student loan reimbursement program, flexible spending account, and paid holidays. We encourage work/life balance with alternative work schedule options and wellness time. We are a family friendly agency with paid time off, paid sick time, employee assistance program, and family medical leave.
Put your skills and training to use to perform IT functions and support to our staff! Apply today to join our IT Team!
DESCRIPTION OF WORK
The IT Technician provides first-line support for end users utilizing agency workstations, laptops, tablets, software, devices, systems, and services. This position helps staff maintain reliable access to the tools necessary to effectively perform their responsibilities and support service delivery for the agency. Additional related duties may be assigned as necessary to support agency operations, technology needs, and continuity of services. Support responsibilities include:
Troubleshooting and resolving issues related to Microsoft Windows operating systems, Microsoft Office 365 applications, and other software utilized throughout the agency
Providing support for peripherals and accessories including keyboards, mice, docking stations, security tokens, webcams, signature pads, monitors, printers, copiers, multifunction devices, VoIP phones, conferencing equipment, cellular devices, and other related IT equipment
Assisting remote users with VPN connectivity, internet connectivity issues, security certificate installation, and other remote access support needs while promoting a supportive user experience
Escalating unresolved or complex issues to higher support levels or vendors when necessary
Managing assigned work through the IT Help Desk ticketing system
Utilizing effective communication and collaboration with agency staff and other IT personnel to promote timely coordination, accurate documentation, and quality customer support
Maintaining detailed records of reported issues, troubleshooting steps, resolutions, and follow-up activities
Assisting with software installation through Intune, other mobile devise management services, or local workstation installations
Assisting with maintaining accurate inventory records, asset labeling, equipment organization, and proper storage of incoming and returned equipment to support accountability, operational efficiency, and continuity of IT services throughout the agency
Supporting user onboarding and offboarding processes, account creation and management, password resets, security group assignments, software license assignments, endpoint protection, software updates, and related administrative tasks in accordance with agency policies and security standards
Assisting with troubleshooting network connectivity, internet access, VPN connections, and related infrastructure issues to help minimize service interruptions, support continuity of operations, and ensure staff are able to maintain effective access to agency systems and communication tools
Assisting with basic software development, code maintenance, report creation, and documentation for the Electronic Health Record (EHR) and other agency applications
Creating and maintaining technical documentation, knowledge base articles, training materials, how-to guides, and other user support resources designed to provide clear, accessible, and supportive guidance for staff utilizing agency technology systems and applications
Providing equipment orientation and initial technology training for newly hired staff to help foster a welcoming, supportive, and positive onboarding experience
Conducting one-on-one, group-based, and classroom-style training as needed
Maintaining a safe, organized, and professional work environment
Work Schedule and Additional Information:
This position reports to the DBHS Office for work.
Full-time employment
Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
On occasion, staff may need to work hours outside of the set work week to complete projects, meet work demands, or in the event of an emergency.
New staff will be on probation for six months.
This position is typically not eligible for remote work; however, one day periodically of remote work may be approved on a case by case basis.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
Two years of experience providing information technology support services involving hardware and software installation, operation, and maintenance;or
An associate's degree in any information technology field;or
An equivalent combination of experience and training.
Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.
Other Requirements:
You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency.
You must be able to perform essential job functions.
Legal Requirements:
You must pass a background investigation.
This position falls under the provisions of the Older Adult Protective Services Act.
Under the Act, a conditional offer of employment will require submission and approval of satisfactory criminal history reports, including but not limited to, PA State Police and FBI clearance.
This position falls under the provisions of the Child Protective Services Law.
Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.
How to Apply:
Resumes, cover letters, and similar documents willnot be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers (https://www.pa.gov/agencies/hrmoa/resources/generative-ai-hiring-guidance) for additional information.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/testonce for this posting.
Your results will be provided via email.
Benefit packages are determined by the county and may vary. Please contact the applicable county human resource office directly to inquire about a specific benefit package.
01
How many years of experience do you possess providing information technology support services involving hardware and software installation, operation, and maintenance?
2 or more years
1 to less than 2 years
Less than 1 year
No Experience
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
03
Do you possess a conferred associate's degree or higher, or are you within 3 months of obtaining a conferred associate's degree, in any information technology field? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If you answer "Yes" to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.org ("www.naces.org/"target=_blank") and clicking the Evaluation Services Link.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
Yes
No
04
Do you possess college level education in an information technology field? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If you answer "Yes" to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.org ("www.naces.org/"target=_blank") and clicking the Evaluation Services Link.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
Yes
No
05
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .
Yes
06
WB1 - TECHNICAL ASSISTANCE
Receives calls from users requiring technical assistance. Resets passwords and unlocks user accounts. Troubleshoots and resolves general user issues. Follows up with users to ensure their needs have been met. Works with other information technology areas to isolate and identify the cause of problems related to user issues. Escalates more complex issues to a higher-level technician for resolution.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience identifying and troubleshooting user issues. I was responsible for analyzing user information to determine the cause of the issue and how to resolve it.
B. I have experience identifying and troubleshooting user issues. I used pre-established help desk scripts or scenarios to guide the troubleshooting process.
C. I have successfully completed college-level coursework related to computer troubleshooting.
D. I have NO experience or coursework related to this work behavior.
07
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to technical assistance.
Your level of responsibility.
08
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
09
WB2 - WRITTEN COMMUNICATION
Prepares written, technical, or narrative documents such as incident reports, testing script materials, and user acceptance documents and plans. Maintains call logs and identifies and reports recurring system issue patterns. Compiles, organizes, and tracks data variables regarding each request for system review, analysis, and remediation.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience preparing written, technical, or narrative documents such as status reports and test script materials. I was responsible for the final document that conveyed customized information to the intended recipients.
B. I have experience preparing written, technical, or narrative documents such as status report and test script materials. I was responsible for compiling a portion of the document, but someone else was responsible for the final version that conveyed customized information to the intended recipients.
C. I have successfully completed college-level coursework related to business writing, technical writing, English composition, journalism, or communications.
D. I have NO experience or coursework related to this work behavior.
10
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to written communication.
Your level of responsibility.
11
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
12
WB3 - NETWORK INSTALLATION
Installs physical network services, including racking and cabling the servers and labeling and documenting equipment for inventory purposes. Sets up shared resources on the network such as printers and access to file servers.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience installing physical network services. I was responsible for setting up shared resources on networks such as printers and access to file servers.
B. I have experience setting up shared resources on networks such as printers and access to file servers; however, someone else was responsible for installing the physical network services.
C. I have succesfully completed college-level coursework related to computer networks or installing network devices.
D. I have NO experience or coursework related to this work behavior.
13
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to network installation.
Your level of responsibility.
14
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
15
WB4 - NETWORK MONITORING AND TESTING
Monitors network and reports any issues to higher-level specialists. Performs hardware and software diagnostics to isolate and correct system issues. Executes test plans for new systems and analyzes outputs to ensure compatibility before implementation.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience monitoring and evaluating network performance. I was responsible for performing hardware and software diagnostics to isolate and correct system issues.
B. I have experience monitoring and evaluating network performance. I was responsible for performing hardware and software diagnostics; however, someone else corrected system issues using the data I provided.
C. I have successfully completed college-level coursework related to network monitoring or network management.
D. I have NO experience or coursework related to this work behavior.
16
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to network monitoring and testing.
Your level of responsibility.
17
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
18
WB5 - PERSONAL COMPUTER/USER SET UP AND MAINTENANCE
Installs and configures hardware and software on new workstations and deploys updates to current workstations. Ensures hardware and software are in working order and recommends or performs minor adjustments and repairs.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience installing and configuring hardware and software for workstations. I was responsible for performing minor adjustments and repairs as needed.
B. I have experience installing and configuring hardware and software for workstations. Someone else was responsible for making minor adjustments and repairs.
C. I have successfully completed college-level coursework related to computer networking basics.
D. I have NO experience or coursework related to this work behavior.
19
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience.
The actual duties you performed related to personal computer/user set up and maintenance.
Your level of responsibility.
20
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
Required Question
Employer
Commonwealth of Pennsylvania
Address
613 North Street
Harrisburg, Pennsylvania, 17120
Website
http://www.employment.pa.gov
