TEAM OPERATIONS MANAGER (HYBRID-CHARLOTTE, NC)

Compass Group, North America • Charlotte, NC • 5h ago

Compass Digital

We are Compass Digital-the digital and technology arm of Compass Group North America. We build and scale digital products and technologies to exceed the expectations of our guests and clients. Backed by research, we create remarkable user experiences with increased choice and convenience. We offer end-to-end solutions, simultaneously boosting sales and guest satisfaction.

Compass Digital was developed from within Compass Group, focusing on driving transformation and innovation in the hospitality spaces across Business & Industry, Education, and Healthcare. We power digital in the hospitality experience, ensuring that each touchpoint is optimized for guest satisfaction while leveraging data to achieve additional outcomes.

We are fully integrated into Compass Group, proudly serving its' various clients through scalable, cutting-edge technologies and solutions.

Job Summary:

The Team Operations Manager is the operational and automation backbone of the Food Services Digital leadership team. This role owns the systems - operating rhythms, OKR tracking, headcount operations, and AI-embedded automation - that allow a 100+ person digital organization to run as one team. The right candidate sees every recurring manual task as a candidate for an agent and every operational artifact as something an AI workflow can draft, route, or maintain.

Qualifications:

Required:

2+ years in operations, project management, chief of staff, or business operations - ideally in technology, SaaS, or digital transformation environments

Demonstrated experience using modern AI tools (Claude, ChatGPT, Copilot, or similar) to accelerate operational work: drafting, summarization, research, data extraction

Strong project management instincts: scoping, sequencing, dependency tracking, and stakeholder management

Exceptional written communication; able to draft executive-quality summaries and decision memos with minimal direction

Trusted discretion with confidential information - compensation, headcount, org changes, and executive strategy - including judgment about what should and should not be processed by AI

Comfort building structure where none exists; thrives in ambiguity

Bachelor's degree or equivalent professional experience

Preferred:

Experience building agents or multi-step AI automations (Claude, OpenAI Assistants, Copilot Studio, or equivalent)

Prior experience supporting a VP+-level technology, product, or engineering organization

Familiarity with OKR frameworks and goal management tooling

Comfort operating in a matrixed enterprise with multiple business units and shared services

Apply to Compass Group today!

Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Compass Digital maintains a drug-free workplace.

Applications are accepted on an ongoing basis.

Associates at Corporate are offered many fantastic benefits.

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state)

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\WageTransparency\CorpAndFoodbuy.pdf) or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023\WageTransparency\CorpAndFoodbuy.pdf

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