Customer Service Representative

Aston Carter • Charlotte, NC • 3h ago

Hiring a Customer Service Representative!

The Customer Service Representative provides high-quality support by responding to customer inquiries, resolving service or billing issues, and ensuring a positive customer experience. This role requires strong communication skills, accuracy in documentation, and the ability to work independently in a remote environment.

Key Responsibilities

Respond to customer inquiries regarding products, services, billing, and account information.

Resolve service or billing complaints, including exchanges, refunds, and bill adjustments.

Contact customers to provide updates on claim investigations and resolution steps.

Escalate unresolved issues to appropriate internal teams.

Document all customer interactions, including inquiries, complaints, comments, and actions taken.

Maintain professionalism and customer advocacy in every interaction.

Manage workload independently while meeting service expectations.

Qualifications

High School Diploma or equivalent.

5-7 years of customer service experience, ideally in a high-volume or complex support environment.

Strong verbal and written communication skills.

High attention to detail with the ability to accurately document customer information.

Ability to work independently and manage time effectively.

Proficiency with MS Outlook, data entry tools, and general computer applications.

Job Type & Location

This is a Contract position based out of Charlotte, NC.

Pay and Benefits

The pay range for this position is $18.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on May 29, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Similar Jobs

100% Remote Customer Service Representative

Actalent • Davidson, NC • 2h ago

Management & Administrative

2h ago

Go to Apply

(USA) Tire and Battery Service Advisor

Walmart • Gastonia, NC • 2h ago

Management & Administrative

Position Summary... What you'll do... Maintains facility and sales floor safety and standards by adhering to all safety policies and procedures, including conducting regular safety sweeps, following proper forklift and h...

2h ago

Go to Apply

Customer Service Representative

Aston Carter • Davidson, NC • 3h ago

Management & Administrative

Description Position Overview The Customer Service Representative provides high-quality support by responding to customer inquiries, resolving service or billing issues, and ensuring a positive customer experience. This...

3h ago

Go to Apply

Administrative Assistant II

Robert Half • Rock Hill, SC • 5h ago

Management & Administrative

Description We are looking for an experienced and dependable Part Time Administrative Assistant to support daily front office operations for a machinery manufacturing organization in Rock Hill, South Carolina. This contr...

5h ago

Go to Apply

Relationship Management Sales Associate - Institutional Client Group

U.S. Bank • Charlotte, NC • 6h ago

Management & Administrative

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it tak...

6h ago

Go to Apply

Relationship Management Sales Associate - Institutional Client Group

U.S. Bank • Charlotte, NC • 6h ago

Management & Administrative

6h ago

Go to Apply

Mechanical Engineering Consultant 2 - Nuclear

Sargent & Lundy • Charlotte, NC • 6h ago

Management & Administrative

Description You will be involved in nuclear power plant systems design, including preparation or review of: Modification packages for operating nuclear power plants Functional mechanical drawings and/or drawings for nucl...

6h ago

Go to Apply

Capital Markets Middle Office Specialist

Wells Fargo • Charlotte, NC • 6h ago

Management & Administrative

About this role: Wells Fargo is seeking a Capital Markets Middle Office Specialist within the Agency Middle Office team as a part of Corporate Investment Banking Operations. Learn more about the career areas and business...

6h ago

Go to Apply

Manufacturing Program Manager - HSDC

Corning Incorporated • Charlotte, NC • 17h ago

Management & Administrative

Manufacturing Program Manager - HSDC Date: May 14, 2026 Location: Hickory, NC, US, 28601Keller, TX, US, 76248Charlotte, NC, US, 28216Austin, TX, US, 78726 Company: Corning Requisition Number: 75046 The company built on b...

17h ago

Go to Apply

Customer Service Representative

U-Haul • Rock Hill, SC • 22h ago

Management & Administrative

Location: 2858 Heckle Blvd, Rock Hill, South Carolina 29732 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Ser...

22h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)