100% Remote Customer Service Representative

Actalent • Davidson, NC • 7h ago

The Customer Service Representative provides high-quality support by responding to customer inquiries, resolving service or billing issues, and ensuring a positive customer experience. This role requires strong communication skills, accuracy in documentation, and the ability to work independently in a remote environment.

Key Responsibilities

Respond to customer inquiries regarding products, services, billing, and account information.

Resolve service or billing complaints, including exchanges, refunds, and bill adjustments.

Contact customers to provide updates on claim investigations and resolution steps.

Escalate unresolved issues to appropriate internal teams.

Document all customer interactions, including inquiries, complaints, comments, and actions taken.

Maintain professionalism and customer advocacy in every interaction.

Manage workload independently while meeting service expectations.

Additional Skills & Qualifications

High School Diploma or equivalent.

5-7 years of customer service experience, ideally in a high-volume or complex support environment.

Strong verbal and written communication skills.

High attention to detail with the ability to accurately document customer information.

Ability to work independently and manage time effectively.

Proficiency with MS Outlook, data entry tools, and general computer applications.

Overtime Hours

Backlog, voluntary OT first then mandatory based on volume, capped at an hour per day for work life balance. Currently three 1-hour OT days a week. OT can be worked anytime outside standard working hours, any time between 5:30am-10:00pm CST.

Work Environment

100% Remote

Job Type & Location

This is a Contract position based out of Davidson, NC.

Pay and Benefits

The pay range for this position is $18.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on May 29, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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