Front Desk Agent - Hotel Indigo Old Town Alexandria

IHG • Alexandria, VA • 1h ago

Role Purpose

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you'll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You'll also create the warm atmosphere that makes our guests feel at home in any location.

Key Accountabilities

Be the warm welcome that kicks off a memorable guest experience.

Acknowledge IHG Rewards Club members and returning guests, in person or on the phone

Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.

Handle cash and credit transactions.

Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.

Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns.

Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.

Stay safe all the time. Following our safety procedures, you'll report all incidents and wear any protective gear needed.

Take pride in your appearance and place as a brand ambassador.

Always know what events and activities are on the day's schedule.

Jump into other ad-hoc duties when your colleagues need your help.

Key Skills & Experiences

Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to.

Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.

Fluency in the local language - extra language skills would be great, but not essential.

Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computers

Flexibility - night, weekend and holiday shifts are all part of the job.

You'll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.

Experience - ideally you'll have spent at least one year in a front desk or guest service position.

Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

The hourly starting pay rate for this role $19.50.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision

insurance, 401k, and many other benefits to eligible employees.

Hotel Indigo is an upper-upscale lifestyle brand that captures the true spirit of the neighbourhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area.

Bring your story, to inspire new ones.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Important information :

The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

If you require reasonable accommodation during the application process, please click here .

IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.

If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG

Go to Apply

Share this job

Similar Jobs

Guest Event Expert (Banquet Server - Full Time)

Marriott • Adelphi, MD • 2h ago

Retail & Hospitality

Additional Information Banquet Server Job Number 26058228 Job Category Food and Beverage & Culinary Location College Park Marriott Hotel & Conference Center, 3501 University Blvd E, Adelphi, Maryland, United Stat...

2h ago

Go to Apply

Front Desk Agent

Marriott • Herndon, VA • 2h ago

Retail & Hospitality

Additional Information Job Number 26058291 Job Category Rooms & Guest Services Operations Location Courtyard by Marriott Dulles Airport Herndon/Reston, 533 Herndon Pkwy, Herndon, Virginia, United States, 20170 VIEW O...

2h ago

Go to Apply

Housekeeping Aide

Marriott • Gaithersburg, MD • 2h ago

Retail & Hospitality

Additional Information Evening Shift Preferred Job Number 26058634 Job Category Housekeeping & Laundry Location Courtyard by Marriott Gaithersburg Washingtonian Center, 204 Boardwalk Pl, Gaithersburg, Maryland, Unite...

2h ago

Go to Apply

Customer Service Retail Associate

System One • Bethesda, MD • 5h ago

Retail & Hospitality

Job Title: Customer Service Retail Associate Location: Bethesda, MD Type: Contract To Hire Compensation: $18.00 - $19.50 per hour Contractor Work Model: Onsite Hours: Monday through Friday, 8:00 AM - 4:30 PM If intereste...

5h ago

Go to Apply

Retail Sales Associate

Harbor Freight Tools • Manassas, VA • 5h ago

Retail & Hospitality

178258BRPosting Title:Retail Sales AssociateJob Description: A Retail Sales Associate (part-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your work...

5h ago

Go to Apply

Assistant Manager-Operations Rooms (NE)(HtlOps)

Marriott • Falls Church, VA • 5h ago

Retail & Hospitality

Additional Information Assistant Manager at the Front Desk Job Number 26058369 Job Category Rooms & Guest Services Operations Location Falls Church Marriott Fairview Park, 3111 Fairview Park Dr, Falls Church, Virgini...

5h ago

Go to Apply

Retail Banker II (Clinton)

TD Bank • Clinton, MD • 5h ago

Retail & Hospitality

Work Location: Clinton, Maryland, United States of America Hours: 40 Pay Details: $24.75 - $34.00 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and...

5h ago

Go to Apply

Executive Assistant for Mission Delivery

Nuclear Regulatory Commission • Rockville, MD • 10h ago

Retail & Hospitality

Summary This position is located in Division for Executive Operations. The supervisor is Shaun Anderson. This position is subject to Confidential Financial Disclosure reporting requirements. This position is subject to s...

10h ago

Go to Apply

Sr. Business Analyst - Retail and Small Business Bank Orgs

Capital One • Mclean, VA • 11h ago

Retail & Hospitality

Sr. Business Analyst - Retail and Small Business Bank Orgs Summary: As a Senior Business Analyst at Capital One, you will apply your strategic and analytical skills to major company challenges. You will team with world-c...

11h ago

Go to Apply

HVAC Operations and Maintenance Engineer

Insight Global • Indian Head, MD • 11h ago

Retail & Hospitality

Job Description My client is a government integrator supporting the Navy is the DMV area. They are an active prime contractor on a large facilities renovation and operations & maintenance contract in Indian Head, Mar...

11h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)