Information Technology Innovation Lead

NTT America, Inc. • Springfield, VA • 1h ago

Req ID: 372154

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Information Technology Innovation Lead to join our team in Springfield, Virginia (US-VA), United States (US).

Job Summary:

The Innovation Lead will plan and conduct business process reengineering, continuous improvement, and innovation activities across a large IT services program. This role will manage the cost, schedule, and quality of reengineering tasks; define information needs; develop business and data architecture inputs; gather requirements; conduct interviews, workshops, and focus groups; and develop recommended solutions that improve service delivery, efficiency, automation, customer experience, and mission outcomes.

Job Duties:

Lead the program's innovation, modernization, and continuous improvement function.

Plan and conduct business process reengineering engagements.

Manage cost, schedule, and quality of improvement and reengineering tasks.

Define information needs and develop business, process, and data architecture inputs.

Translate business requirements into improvement opportunities and technical architecture inputs.

Conduct stakeholder interviews, workshops, working sessions, and focus groups.

Develop recommended solutions, business cases, pilot concepts, implementation plans, and benefits tracking approaches.

Identify opportunities for automation, workflow optimization, self-service, knowledge improvement, reporting enhancement, and operational efficiency.

Prepare materials for innovation reviews, optimization reviews, and leadership decision forums.

Track implementation status, realized benefits, risks, lessons learned, and sustainment actions.

Use operational data, service metrics, customer feedback, quality findings, and root cause analysis to prioritize improvement opportunities.

Partner with program leadership, ITSM, service desk, field operations, engineering, and stakeholder teams to embed improvements into day-to-day operations.

Basic Qualifications:

Master's degree (Degree Substitution : One-and-one-half years of additional experience may substitute for one year of a typical degree program)

Minimum 10 years of experience supporting IT Innovation roles/responsibilities listed above.

ITILv4 (or higher) certification

Lean Six Sigma Green Belt or Black Belt.

Agile, Scrum, SAFe, human-centered design, or design thinking certification.

Active Top Secret clearance

Preferred Qualifications:

Experience with ServiceNow optimization, service desk automation, digital assistants, AI-enabled support, knowledge management, or workflow automation.

Experience supporting large-scale IT operations, end-user support, field support, or service management transformation programs.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us .

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (http://us.nttdata.com/en/compliance#eeos) . If you'd like more information on your EEO rights under the law, please click here (http://us.nttdata.com/en/compliance#know-your-rights) . For Pay Transparency information, please click here (http://us.nttdata.com/en/compliance#ppnp) .

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