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Computer Operator II

General Dynamics Information Technology • Fairfax, VA • 1h ago

Req ID: RQ219761

Type of Requisition: SCA

Clearance Level Must Be Able to Obtain: None

Public Trust/Other Required: MBI (T2)

Job Family: SCA

Skills:

Call Center,Communication,Customer Support,Electronic Mail,Teamwork

Experience:

1 + years of related experience

US Citizenship Required:

Yes

Job Description:

Computer Operator II

Seize your opportunity to make a personal impact as a Computer Operator II supporting the Federal Government. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

GDIT has an opportunity at a dynamic and collaborative Contact Center to join our team that is developing and managing the ServiceNow platform for government clients. The new team member will provide customer assistance and problem resolution to a variety of multi-customer contact or help desk environments. They will respond to providers and recipient calls, providing a single point of contact for report problems, make inquires and obtaining guidance about any or all services provided by the service center.

HOW A COMPUTER OPERATOR II WILL MAKE AN IMPACT

Answers incoming phone calls, portal, and email inquiries on behalf of client; provides accurate and appropriate information to callers.

Places outbound customer service or follow-up calls, as required by client.

Completes call guides; gathers and verifies required information.

Attends telephone skills and program information training sessions; adheres to established levels of service.

Adheres to established customer service and documentation standards within required time frames.

Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation.

· Performs clerical or administrative duties as assigned.

WHAT YOU'LL NEED TO SUCCEED:

? Education: High School Diploma/GED

? Required Experience: 1+ years of related experience

? Required Technical Skills: CXone InContact, ServiceNow

? Security Clearance Level: Must obtain Public Trust

? Required Skills and Abilities: Communication, Problem Solving

? Location: Remote - Full Time

?US Citizenship Required

GDIT IS YOUR PLACE:

? 401K with company match

? Comprehensive health and wellness packages

? Internal mobility team dedicated to helping you own your career

? Professional growth opportunities including paid education and certifications

? Cutting-edge technology you can learn from

The likely hourly rate for this position is between $21.25 - $28.75. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

Join our Talent Community to stay up to date on our career opportunities and events at https://gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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