Applications & Customer Support Engineer - Magnet Technologies

Gasbarre Products, Inc. • Du Bois, PA • 3h ago

Overview

We are looking for an Applications & Customer Support Engineer to support the front end of a growing line of complex industrial equipment within our Magnet Technologies group.

This is not a pure sales or quoting role. It requires a mix of technical understanding, commercial awareness, and practical engineering judgment. This role will play a key part in developing customer solutions, supporting quotations, and ensuring alignment between customer requirements, partner inputs, and Gasbarre's internal capabilities.

The right person will be comfortable operating in an environment with multiple inputs, evolving priorities, and a need to balance responsiveness with accuracy while helping build structure as the business grows.

What This Role Involves

Supporting development of technical and commercial quotations for magnet systems, automation, and legacy press equipment

Translating customer requirements into system concepts, scope definitions, and cost inputs

Working with customers, partners, and internal teams to gather information and resolve technical questions

Managing incoming opportunities, requests, and proposal timelines across multiple projects

Coordinating with engineering, supply chain, and manufacturing to ensure accurate and competitive proposals

Supporting transition of awarded projects into execution, including early procurement and planning

Assisting with FAT (Factory Acceptance Testing) and SAT (Site Acceptance Testing) readiness

Helping develop and improve quoting tools, processes, and standards as the business scales

Must Have

Technical / Professional

Experience in a manufacturing, production, or capital equipment environment

Exposure to equipment selection, feasibility analysis, or ROI justification

Experience with production planning, process improvement, or operational efficiency initiatives

Ability to interpret customer requirements and translate them into technical and commercial inputs

Strong analytical and problem-solving skills

Ownership & Work Style

Able to manage multiple priorities and deadlines across active opportunities

Comfortable working in an environment with incomplete information and evolving scope

Strong attention to detail with ability to balance speed and accuracy

Able to coordinate across internal teams and external partners to drive progress

Comfortable communicating directly with customers and partners

Able to operate with moderate independence while staying aligned with leadership

Nice to Have

Technical

Experience with capital equipment procurement, installation, or commissioning

Familiarity with cost estimating, BOMs, and supplier coordination

Exposure to automation systems or industrial equipment

Understanding of manufacturing workflows and production processes

Experience

Background in industrial engineering, manufacturing engineering, or similar roles

Experience supporting quotations, applications engineering, or technical sales support

Experience working cross-functionally with engineering, operations, and supply chain teams

Exposure to working with external vendors or international partners

Would Be a Plus

Experience with presses, automation systems, or material processing equipment

Exposure to FAT/SAT, startup, or commissioning activities

Experience working in a role that bridges engineering and commercial functions

Interest in developing into a customer-facing technical leader within a growing business unit

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