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GENERAL FUNCTION: Under minimal supervision, answer legal orders served on the bank, its affiliates and subsidiaries with a high degree of complexity. Provide quality, timely and courteous customer service to all involved parties of the legal orders, and represents the bank to courts, attorneys and enforcement agency as well as the legal community at large. Ensure compliance with state and federal laws and timely processing of legal orders. Mitigate processing errors in this position that can expose the Bancorp to risk of financial losses and reputational issues
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating. concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Banks risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all @type
ESSENTIAL DUTIES & RESPONSIBILITIES:
Interprets garnishment language to determine the scope, jurisdiction, applicability and timeframe of the garnishment
Ensures proper service of garnishment orders to mitigate potential monetary loss to the bank
Performs comprehensive review of legal documents valued between $50k and/or over $1mm, ensuring that all required orders are handled appropriately and accurately recorded into the database
Must be able to demonstrate sound judgment and apply logical and critical thought processes in order to maintain productivity and efficiency
Works with various Lines of Business including Retail, Commercial and Brokerage Operations to review depository account set-up
Assists in identifying opportunities to increase efficiencies, maintain quality standards as well as decrease turn-around time. Maintain and adhere to State timelines
Demonstrates high level of accuracy to mitigate risk, liability, exposure and monetary loss to Bancorp.
Identifies, research and analyzes potential problems in processes, develops solutions and resolves problems
Demonstrates high level of accuracy to mitigate risk, liability, exposure and monetary loss to Bancorp
Researches depository accounts to determine the presence of Federal protected benefits. Convey findings for Federal protected benefits by filing answers accordingly
Identifies accounts in which the bank may hold a priority security interest and Right to Offset Funds. Coordinates response with the appropriate Line of Business to determine the amount of funds to be applied to any obligations owed to the bank by the Debtor or Account Owner
Ensures strict confidentiality of information in all aspects of duties to mitigate operational, reputational, monetary and legal risk
Initiates and removes account holds, and completes bank checks for mailing to courts/law offices, child support enforcement agencies and IRS
Promptly notify customer of any actions taken on accounts by mailing copies of orders and customer notification letters to the customer, and fax notification letters to the branch in a timely manner
Ensures collection of the appropriate processing fees from garnishees and periodically complete review on outstanding debts
MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:
High school diploma or equivalent
Four (4) years related experience, preferably in Legal, Operations, or Retail banking
Paralegal Certificate or two years of Legal Processing experience preferred
Strong verbal and written communication skills
Excellent and demonstrated attention to detail
Ability to function in a fast paced environment
Commitment to teamwork
Ability to balance multiple priorities and meet deadlines
Must demonstrate strong analytical and logical reasoning skills for problem solving
Ability to independently research, recognize and solve problems
Strong customer service orientation with ability to manage multiple projects simultaneously
Basic PC skills and knowledge of Excel, Word and Access are required
Must be able to work under sensitive time constraints
Self-motivation and initiative are critical
Demonstrated ownership and follow-through of issues
Knowledge of ACE, Agile, Vector4, RAFT, Mobius, and Document Direct are preferred
Proficient in data entry
Garnishment Specialist
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.
LOCATION -- Farmington Hills, Michigan 48331-3552
Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes - no matter how they are submitted - will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
