Summary The position is located under the Business Office (BO) at the Eastern Oklahoma VA Healthcare System (EOVA HCS). Will report to the Mobility Manager. Works closely with staff to ensure the Beneficiary Travel, Special Mode Transpiration, Fraud Prevention, Patient Funds and Ambulance billing programs are in compliance. Works closely with clinicians and other health care professionals and team members, other clinics as well as internal services for coordination to meet Veteran transportation needs. Responsibilities THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION Duties Include but not limited too: The incumbent collaborates in a team-oriented, customer driven, professional environment to develop new models of care that emphasize prevention, improve access and coordination of care; educate and empower patients and their families; Enhance the customer experience with positive human interactions and therapeutic alliances; and promote the coordination, continuity and integration of care. Demonstrates flexibility, integrity and accountability with a work ethic that emphasizes excellence and quality; builds customer confidence by professional dress and demeanor. Responsible to review for accuracy and process Beneficiary Travel claims for the purpose of reimbursing Veterans for travel to and from VA and Community Care medical appointments. Review eligibility of each Veteran before finalizing Beneficiary Travel reimbursement. Attends to all details of voucher processing to prevent the processing of fraudulent claims. Coordinate daily with all vendors for Special Mode Transportation. Review eligibility of each Veteran before authorizing Ambulance billing payments. Evaluate all aspects of fraud research and prevention in accordance with VA Policy. Customer care in accordance with VA policy and ICARE program. Process receipts and withdrawals for Patient Funds in Veterans Personal Finance System. Corrects discrepancies between Veterans Personal Finance System and Financial Management System Responsible for determining method of payment for authorized and unauthorized ambulance and unauthorized ambulance claims for consideration. Receives invoices for payment of transportation services. Investigates authorizations, orders, and/or utilizes the Computerized Patient Record System (CPRS) to review medical records, forwards for clinical review and supervisory approval and submits all documents for payment utilizing appropriate control point for reference. Responsible for forwarding all invoices certified for payment to Financial Management Service (FMS) for processing. He/she acts as liaison between vendors and FMS for invoices pending payment. Work Schedule: Monday - Friday, 8:00am to 4:30pm Recruitment & Relocation Incentives: Not authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) - See "Required Documents" below for details. As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications Specialized Experience GS-6: You must have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-05) in the Federal Service, that is directly related to the work of the position and has equipped you with the particular knowledge, skills and abilities to successfully perform the duties as a Transportation Assistant. Qualifying specialized experience includes Scheduling and coordinating transportation for individuals traveling to medical appointments. Planning and managing transportation schedules associated with medical appointments. Coordinating with clinical staff to ensure timely transport of medical patients. Using software programs and web-based systems to extract and organize data. Creating, updating, and maintaining department-wide reports using office software. Providing telephone support to medical passengers regarding transportation needs. Scheduling complex transportation arrangements using public, private, and volunteer services such as train, plane, bus, taxi, wheelchair van, ambulance, and air ambulance. NOTE: Applicants wishing to receive credit for such experience must clearly indicate the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Additional Information Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified (have a final rating of 80 or more before any Veterans preference points) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
