Summary This position is located in Canandaigua, New York, in support of the Women Veterans Call Center (WVCC), the only VA call center dedicated to only serving women veterans. The incumbent actively assists the WVCC Director in overseeing the entire WVCC Operation, including overall planning,direction, and execution of responsibilities. Responsibilities Under the guidance of the WVCC Director, provides supervision to WVCC employees through the WVCC leadership and supervisory structure. Supervised staff includes staff ranging from GS-6 through GS-7. Provides or is contacted by staff to provide instructions, guidance, and advice on work assignments. Assists staff with responses to stressful situations/calls and basic administrative issues. Assists in the selection of new employees. conducts performance appraisals and resolves employees complaints or grievances. Manages WVCC Training and Quality programs . Works collaboratively with multiple other departments and call centers to promote state-or-theme-art business and technoloqy systems to support WVCC operations. Assists in seamlessly coordinating planning and operational programming concepts from Office of Women's Health with facility operations, integrating concepts and techniques crucial to women services with overarching budgetary, Human Resources (HR), training, timekeeping, etc. Assists in ensuring that issues/complaints rose by women veterans, their families and/or stakeholders are fully addressed. Effectively deals with conflicts and conflict resolution. Assists in directing an ongoing process assessment quality improvement program to identify and implement continuous improvements to service. Identifies and recommends potential areas for improvement to the WVCC Director. Examines and designs operations and procedures, formulating policy, and developing new strategies and procedures, as necessary, in response to data. Assists with developing fiscal year plans that meet the objectives of current and proposed programs. Ensures budget aligns with resource needs. Protects integrity of the budget, position management, classification and other processes to ensure compliance with existing regulations. Performs other related duties as assigned. Work Schedule: Full Time 7:30am - 4:00pm, Monday- - Friday Telework: This position may be authorized for occasional AD-HOC. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Specialist/PD18164O THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/08/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: assisting with developing fiscal year plans, ensuring budgets align with program needs, assist in administrative issues such as leave, scheduling and conflict, organizing work priorities to ensure optimal outcomes, maintaining relationships with internal and external groups, organizations and other entities, the incumbent uses critical decision-making skills to quickly, logically, and accurately prioritize difficult needs and potential situations. The incumbent employs judgment, initiative and creatively in independent and collaborative problem solving and in designing solutions when guidelines do not exist or apply or where gaps exist. Other knowledge required by the position includes: Ability to provide administrative oversight; Ability to effectively manage personnel and operations; Ability to effectively communicate; Knowledge of community, state, and national resources, organizations, and support services, and how these can be integrated in the care of the women Veteran; Skill in managing, allocating, and projecting budgets and finances; Ability to foster a cooperative work environment; and, skill in formulating policy, and developing and implementing new strategies and procedures. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond 1.5 years of progressively higher education leading to a PhD or equivalent Doctoral Degree. You will be rated on the following Competencies for this position: Administration and Management Financial Management Interpersonal Skills Leadership Managing Human Resources Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. It occasionally requires carrying of light objects such as files, books and papers; some walking, standing and bending. No special physical qualifications are required.For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
