Veteran Resource Coordinator
Denver, CO (http://maps.google.com/maps?q=1247+Santa+Fe+Denver+CO+USA+80204)
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Description
WHO WE ARE
Volunteers of America Colorado is a nonprofit, faith-based organization dedicated to helping those in need transform their lives. Through more than 50 distinct human service programs, Volunteers of America changes the lives of more than 140,000 vulnerable Coloradoans each year. VOA services include housing and emergency shelters, hunger and nutrition services, and many other community support programs. Our work touches the mind, body, heart, and ultimately the spirit of those we serve. VOA integrates compassion with highly effective programs that build and strengthen communities.
**The Veteran Resource Coordinator at the Bill Daniels Veteran Services Center is directly responsible for staffing the front desk and assisting Veterans coming into the facility with connections to the SSVF program. Service modalities include Trauma Informed Care, Motivational Interviewing and Crisis De-escalation. Job duties include supporting and coordinating with other front desk staff members in the delivery of appropriate support services for participants experiencing homelessness, maintaining the safety, and ensures program accountability, professional interaction/communication between VOA staff, clients, volunteers, third party entities, and collaborators and maintaining client files and program data entry/ maintenance. Further, the Veteran Resource Coordinator will develop expertise on Veteran services and resources to connect SSVF participants to.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Ensures that the participant's voice is heard, and when appropriate the resident's ideas play a prominent role in programming.
Responsible for possessing an in-depth knowledge regarding program requirements, including support services, and field-relevant best practices.
Demonstrates knowledge of participant-specific resources, a passion for serving the population and people experiencing homelessness, and the ability to contribute to the program-wide objectives of a diverse and dynamic team.
Clearly documents all interactions. Ensures timely reporting within data entry systems. Develops specialized knowledge related to service delivery database systems within the organization.
Performs duties in a professional manner by maintaining the confidentiality of all information and by participating effectively within and across teams.
Maintains front desk duties that include but are not limited will accurately and adequately complete any reports or documentation required, handling SSVF paperwork and bus passes and maintaining receipts for all items given to SSVF Veterans.
Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.
Serves as coordinator for SSVF special projects as assigned.
Interacts courteously and professionally with Veteran Services Center clients, donors, volunteers, and VOA staff and resolves conflicts when necessary.
Performs job responsibilities in accordance with the Social Work Code of Ethics.
Performs all other duties as assigned.
SUPERVISORY RESPONSIBILITIES
There are no supervisory responsibilities for this position
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS.
Ability to be single staffed while in the facility while having the responsibility for the safety of up to 50 guests.
Ability to move quickly and safely to do perimeter checks, and in cases of an emergency.
Must be able to lift up to 50 lbs. 10 to 15 times per day.
Must be able to stand and walk for long periods of time.
POSITION TYPE AND EXPECTED HOURS OF WORK
Full time
Monday - Friday 7:30am - 4:00pm
Work hours may vary but are typically regularly scheduled around a 40-hour work week designed to fulfill program objectives with occasional overtime requirements.
LOCATION
1247 Santa Fe Drive, Denver, CO 80204
PAY RANGE: $21.00-$23.00/hr
Benefit eligibility is based on job @type/status
Vacation Time
Separate Sick Time
Paid Holidays
Floating Holidays
Personal Days
Volunteer/Wellness Day
Tuition Assistance
Pension Plan
403b Retirement Plan with Agency Match
Health, Dental, Vision, Pet Insurance
Life Insurance
Accident Insurance
Employee Assistance/Work-Life Balance Program
Employee Discount Program
LifeLock with Norton
Public Service Loan Forgiveness
Volunteers of America is an EEO Employer
POSITION WILL REMAIN OPEN UNTIL FILLED
VISA SPONSORSHIP IS NOT OFFERED FOR THIS ROLE
Veterans Strongly Encouraged to Apply
Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applied laws. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If you require a reasonable accommodation to perform this role, please contactHR@VOAColorado.orgto begin the Interactive Process.
Requirements
COMPETENCIES
Models core culture attributes of VOACO that include "AIRS" (Accountability, Integrity, Respect and Service).
Models and VOACO's three critical virtues of HHS (Hungry, Humble, People Smart).
Utilization of various databases including Homeless Management Information System and Service Point
Ensures equitable and inclusive services.
Ensures that guests have an active voice in programming.
Self-motivated and directed · Open to receiving and providing feedback; focused on conflict resolution.
Adaptable
MINIMUM QUALIFICATIONS OF POSITION
Associates Degree in a related area or the equivalent experience in human services.
One-year direct human service experience.
Willing to obtain first aid, automated external defibrillator and cardiopulmonary resuscitation certifications and keep current.
Criminal and civil background checks within 30 days of hire.
Good organizational and planning skills; works well as part of a team.
Proficient computer skills, to include proficiency with the following: Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); communication and collaboration tools (Slack, Zoom, Google Teams); digital calendars (Google, Outlook); file sharing programs (Dropbox, Google Drive); and project management software (Asana)
Proficient with Windows operating system.
PREFERRED QUALIFICATIONS OF POSITION
Experience working with individuals experiencing chronic homelessness, severe and persistent mental health concerns, and case management experience.
Administrative experience and/or milieu management.
Crises intervention skills
Possess a personal vehicle that may be used for work-related travel (reimbursement for mileage is available) and state-mandated automobile insurance
Bilingual - English and Spanish
KNOWLEDGE AND SKILLS
Strong written, oral, and interpersonal communication skills.
High level of competency working with Microsoft Office suite and cloud-based applications.
Strong time-management and prioritization skills.
Experience working both independently and, in a team-oriented, collaborative environment.
Strong organization skills
Must have the ability to present and communicate professionally. ?
Ability to respectfully and professionally serve individuals hailing from diverse backgrounds, cultures, ideologies, and religions.
Ability to apply appropriate self-care in the face of often difficult and/or traumatic situations which commonly present while working with persons in need of services.
Salary Description
21-23/hr
