By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
General Liability Adjuster
Job Description
PRIMARY PURPOSE : The Commercial General Liability Claims Adjuster is responsible for the investigation, evaluation, negotiation, and resolution of third-party bodily injury and property damage claims arising under commercial general liability policies. This role requires strong knowledge of policy interpretation, liability analysis, litigation management, and risk transfer , as well as effective communication with insureds, claimants, attorneys, vendors, and clients.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
Investigate and manage commercial general liability claims, including premises liability, slip and falls, product liability, construction-related losses, and contractual liability claims .
Analyze policy language, endorsements, exclusions, and limits to determine coverage and draft defensible coverage determinations .
Conduct thorough liability investigations, including:
Reviewing incident reports, contracts, and policies
Obtaining and analyzing recorded statements
Reviewing medical records, photographs, and expert reports
Evaluate damages, establish and manage accurate reserves , and assess overall claim exposure.
Negotiate settlements with claimants and attorneys within assigned authority levels.
Manage litigated claims , including coordination and direction of defense counsel, review of pleadings and discovery, and participation in settlement strategy discussions.
Identify and pursue risk transfer opportunities , including tenders to additional insureds, contractual indemnity, and subrogation.
Maintain timely and professional communication with insureds, clients, brokers, and internal stakeholders.
Prepare clear, concise file documentation, status reports, and large loss reports in compliance with internal guidelines and regulatory requirements.
Ensure compliance with state regulations, client service instructions, and quality standards .
Participate in audits, quality reviews, and continuous improvement initiatives as required.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
Performs other duties as assigned.
Supports the organization's quality program(s).
Travels as required.
QUALIFICATIONS
Education & Licensing
Bachelor's degree from an accredited college or university preferred. IIA-AIC designation required. Appropriate state adjuster license is required.
Experience
Two (2) years of related experience or equivalent combination of education and experience required.
Skills & Knowledge
Strong oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Demonstrated commitment to timely reporting
Strong customer service skills
Strong interpersonal skills
Attention to detail and accuracy
Good time management and organizational skills
Ability to work independently or in a team environment
Ability to meet or exceed Performance Competencies
WORK ENVIRONMENT
When applicable and appropriate, consideration will be given to reasonable accommodations.
Mental : Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical :
Must be able to stand and/or walk for long periods of time.
Must be able to kneel, squat or bend.
Must be able to work outdoors in hot and/or cold weather conditions.
Have the ability to climb, crawl, stoop, kneel, reaching/working overhead
Be able to lift/carry up to 50 pounds
Be able to push/pull up to 100 pounds
Be able to drive up to 4 hours per day.
Must have continual use of manual dexterity.
Auditory/Visual : Hearing, vision and talking
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.
As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is ($88,000 - $122,000 USD annually). A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits.
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.
Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com
