Working Title: Systems Operations Supervisor
Job Class: Systems Supervisor
Agency: Minnesota IT Services
Job ID : 93550
Location : St. Paul
Telework Eligible : Yes
Full/Part Time : Full-Time
Regular/Temporary : Unlimited
Who May Apply : Open to all qualified job seekers
Date Posted : 04/28/2026
Closing Date : 05/11/2026
Hiring Agency/Seniority Unit : Minnesota IT Services
Division/Unit : Department of Children, Youth & Families
Work Shift/Work Hours : Day Shift
Days of Work : Monday - Friday
Travel Required : No
Salary Range: $42.32 - $72.61 / hourly; $88,364 - $151,609 / annually
Classified Status : Classified
Bargaining Unit/Union : 216 - Middle Management Association/MMA
FLSA Status : Exempt - Executive
Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Join the 2,800+ professionals of Minnesota IT Services (https://mn.gov/mnit/about-mnit/careers/) (MNIT) who connect Minnesotans to services that will improve their lives. This position serves our partners at the Department of Children, Youth, and Families (DCYF). The MNIT DCYF team supports critical systems and applications that ensure the welfare and development of Minnesota's children, youth, and families. You will be a part of a team that works to provide comprehensive services and support that nurture and protect children, enhance family well-being, and foster youth development across the state.
Minnesota IT Services (MNIT) is seeking a Systems Operations Supervisor to provide first-line leadership for a team of highly skilled IT professionals supporting critical systems for the Department of Children, Youth, and Families (DCYF).
In this role, you will oversee the day-to-day operations, stability, and continuity of complex enterprise systems, ensuring they are secure, reliable, and aligned with organizational and regulatory requirements. You will lead a multidisciplinary team responsible for systems architecture alignment, operational risk management, disaster recovery, release coordination, and audit readiness.
This position focuses on supervision, coordination, and operational oversight rather than hands-on technical work. You will guide staff, remove barriers, and ensure work is prioritized and aligned with MNIT and DCYF goals. You will also collaborate closely with leadership, security, infrastructure, and business partners to support systems that deliver essential public services.
This position requires an employee to be onsite at 444 Lafayette Road, St. Paul, Minnesota at least 50% of the time, with some opportunity to perform work from a telework location. Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) for Minnesota IT Services is available on a limited basis. Employees will be required to meet current telework eligibility requirements.
Minimum Qualifications
To qualify, candidates must clearly show all of the following qualifications in their resume. Resume tips available here (https://mn.gov/mnit/about-mnit/careers/hiringprocess.jsp) :
Position requires a minimum of four (4) years of experience supporting or overseeing IT systems operations in a complex, multi-system environment, including system availability, operational stability, and coordination of system support activities.
Experience must include:
Two (2) years of lead work or supervisory experience.
Overseeing or supporting systems operations activities, such as system availability, incident response, operational stability, or service continuity.
Coordinating or supporting disaster recovery, business continuity planning, or operational risk mitigation efforts.
Working with enterprise systems or applications where uptime, reliability, and compliance requirements are critical.
Experience collaborating with technical teams, business partners, and leadership to coordinate work, resolve issues, and align priorities.
Demonstrated ability to communicate clearly and effectively to foster mutual understanding, and guide teams through change.
Customer-focused approach grounded in active listening, empathy, and solution-oriented problem-solving, complemented by formal or informal leadership and people engagement skills to deliver positive user experiences and high-performing results.
Preferred Qualifications
Experience supervising IT staff, including performance management, coaching, hiring, and employee development.
Experience supporting or overseeing large, complex systems environments (e.g., mainframe or highly integrated enterprise systems).
Experience supporting or coordinating security, audit, compliance, or risk management activities.
Proven ability to foster team development by promoting collaboration, trust, and knowledge sharing, while empowering individuals to achieve collective goals.
Strongly Preferred Qualifications
Experience overseeing systems operations in a high-availability or 24/7 environment, including incident response and service continuity.
Experience coordinating disaster recovery testing and business continuity planning efforts.
Experience providing operational oversight across multiple systems or teams, including prioritization, risk management, and cross-team coordination.
Additional Requirements
It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:
SEMA4 Records Check (applies to current and past state employees only)
Criminal History Check
Reference Check
Social Security and Address Verification
Other legally required checks
Minnesota IT Services does not participate in the federal E-Verify program. Minnesota IT Services is unable to sponsor applicants for work visas, including F-1 STEM OPT extensions, and cannot complete Form I-983 or any other documentation requiring employer participation in E-Verify. All applicants must be legally authorized to work in the United States at the time of application.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.
