Summary The U.S. Department of State is developing a rank-ordered list of eligible hires for a limited number of Foreign Service Office Management Specialist (OMS) positions. Learn more about Foreign Service careers at https://careers.state.gov. There is more to joining the Foreign Service than just the base salary. Refer to the Benefits section for more information on total compensation. Responsibilities Foreign Service Office Management Specialists (OMS) are U.S. diplomats who serve in essential mission staff and support roles at embassies, consulates and domestic offices worldwide. They provide a broad spectrum of operational, administrative, technical, and executive staffing support services that are critical to the efficiency and effectiveness of the Department. The responsibilities of an OMS vary based on the size and needs of the post, as well as the specific assignment. As OMSs gain experience and advance in their careers, their scope of work expands, and they become eligible for positions with greater responsibility. The position requires strong administrative, operational, and technical skills; excellent interpersonal abilities; adaptability to fast-paced and challenging environments; a strong command of English, and proficiency with standard office software and social media platforms. The following list outlines typical entry-level OMS duties. This list is not exhaustive or ranked by priority: General Office Support: Implements knowledge and records management policies. Develops and updates administrative and operational procedures. Supervise staff, depending on the assignment. Oversees office budgets, including vouchers, travel expenses, and petty cash. Facilitates visitor access to the office. Manages inventory and orders office supplies. Maintains and certifies employee attendance records. Coordinates office responses to Department and Congressional requests. Preparing Written Materials: Reviews, drafts, and edits diplomatic correspondence and documents. Facilitates document clearances as required. Prepares presentations, reports, and other written materials. Communicates on behalf of principals to internal and external stakeholders, including senior officials. Supporting Department Personnel and Principals: Manages calendars and schedules, arranges meetings, conferences, and VIP visits. Makes travel arrangements and processes related expense vouchers. Facilitates connections between key stakeholders and external officials, both virtually and in-person. Attends meetings, takes notes, and drafts meeting summaries or other documents. Trains incoming staff on administrative and operational procedures. Conducts special projects and participates in embassy and Department committees. Organizing and Supports Official Events: Plans, organizes, and supports special official events and functions of all sizes. Manages visitors' access for events. Ensures adherence to protocol requirements and local customs. Advancing Technology and Innovation: Leads or supports change management and innovation initiatives. Provides first-line IT support, including troubleshooting hardware and software issues. Supports virtual communications, social media, AI platforms, Microsoft Office applications, and Department-specific programs. Educates staff on new technologies and digital tools. Integrating with Local Culture: Utilizes foreign language skills to accomplish tasks. Attends and hosts representational events. Liaises with host country personnel and other interlocutors. Builds and maintains official contacts with governmental and non-governmental organizations. Participates in local outreach activities. Note: Foreign Service personnel may be required to perform duties outside of normal business hours to meet mission needs, support official visits, or participate in after-hours duty rotations. Compensation for additional hours worked will vary based on individual work schedules. Requirements Conditions of Employment Be a U.S. citizen and accept assignments based on the needs of the FS. Be able to obtain a Top Secret Security Clearance. Be able to meet the minimum medical qualification standard. Be able to obtain a favorable Suitability Review Panel determination. Be at least 20 years old to apply at least 21 years old to be appointed. Be appointed prior to age 60 (preference eligible veterans excepted). Foreign Service Office Management Specialists (OMS) serve in critical roles at U.S. embassies, consulates, and domestic offices worldwide. OMSs must demonstrate the highest standards of integrity, dependability, attention to detail, teamwork, and cooperation. They are expected to accept assignments based on the needs of the Foreign Service and must be prepared for frequent global travel. Qualifications Applicants must demonstrate specialized experience that reflects the knowledge, skills, and abilities required for the Foreign Service Office Management Specialist position. Qualifying specialized experience must be progressively responsible, directly support office or programmatic objectives, and consist of at least 60% administrative duties in each relevant position. To be considered, specialized experience must have been acquired within the past 10 years. Examples of specialized experience include, but are not limited to: Managing schedules and calendars, arranging meetings, conferences, events, and travel. Planning and supporting events and official visits, tracking budgets, processing expenses and vouchers, and managing supply requests. Developing and implementing administrative procedures and office policies. Analyzing technical, operational, or administrative processes to recommend improvements or enhance program effectiveness. Formulating and executing knowledge and records management policies, including developing and maintaining databases, managing records, and conducting research. Providing computer hardware and software support, troubleshooting, office equipment and demonstrating proficiency with web-based tools, virtual communication platforms, social media, and Microsoft Office applications. Preparing materials, documents, handouts, and presentations (e.g., PowerPoint) for meetings; proofing and editing documents for accuracy and clarity. Knowledge, Skills, and Abilities The Department has conducted comprehensive job analysis to identify the Knowledge, Skills, and Abilities (KSAs) essential for success as a Foreign Service Office Management Specialist (OMS). Candidates are evaluated on their education, work experience, and other qualifications in relation to these KSAs. Successful candidates must demonstrate in-depth expertise in their field and the ability to perform OMS duties effectively in diverse, global environments. Interpersonal and Teamwork: Ability to build and maintain constructive cooperative relationships; resolve conflicts; and collaborate with colleagues, customers, and stakeholders from differing backgrounds, to achieve organizational goals. Customer Service: Proficiency in identifying customer needs, assessing requirements, delivering optimal solutions, and providing high-quality service. Communication: Strong command of the English language, both written and spoken with attention to structure, clarity, grammar, and delivery. Ability to communicate complex information succinctly and effectively. Cross-cultural Competence: Skill in working with individuals from varied backgrounds and cultures, fostering an inclusive and success-oriented environments, and demonstrating openness living and working abroad. Planning, Organization & Project Management: Ability to organize and prioritize multiple tasks, manage resources efficiently, anticipate challenges, and meet deadlines with minimal supervision. Time Management: Effectively manages time and competing priorities, adapts to tight deadlines, and delegates tasks appropriately. Problem Solving and Judgment: Uses logic and reasoning to evaluate information, identify solutions, and make sound decisions, demonstrates creativity, resourcefulness, and the ability to present alternatives objectively. Professional Judgment: Exercises sound judgment within areas of responsibility, advance projects, meet section goals, and recognize when to seek guidance. Management and Supervision: Coordinates workflow, manages priorities, supervises staff or interns, and demonstrates initiative and leadership. Records and Knowledge Management: Utilizes technology to create, organize track and archive documents; maintains knowledge management systems. Technical and Computer Skills: Provides first-line IT support, assists and trains others on office and specialized software, and proactively learns new systems. Demonstrates proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Teams, SharePoint) and other digital tools. Adaptability and Flexibility: Adjusts to changing circumstances, recovers quickly from setbacks, and maintains effectiveness under pressure. Dependability and Integrity: Consistently reliable, responsible, and ethical in fulfilling job responsibilities and serving customers. Openness to an International Career: Willingness to accept assignments based on the needs of the Foreign Service and to undertake frequent global travel. Education At the time of application, candidate must possess: A high school diploma or equivalent and three years of specialized experience in the last 10 years; or An associate's degree and two years of specialized experience in the last 10 years; or A Bachelor's or higher degree in any major and one year of specialized experience in the last 10 years. Education from a program or institution within the United States must be accredited at the time of program completion by an accrediting institution recognized by the U.S. Department of Education, http://ope.ed.gov/accreditation. Foreign Education Foreign education acquired outside of any state of the U.S., the District of Columbia, the Commonwealth of Puerto Rico, a Trust Territory of the Pacific Islands, or any territory or possession of the U.S. must be evaluated by a member organization of one of the two national associations of credential evaluation services (NACES or AICE) in order to be given credit towards qualification. The accredited interpretation must include the summary and the foreign education transcripts. Foreign education transcripts that have not been evaluated by a credential evaluation service will not be accepted and the candidacy will be terminated. For further information on the evaluation of foreign education, please refer to the Office of Personnel Management, Foreign Education section, and the U.S. Department of Education. The U.S. Department of State neither endorses nor recommends any individual evaluation service. Please refer to the Required Documents Section on how to submit the required education documentation for this position. Additional Information EMPLOYMENT ELIGIBILITY VERIFICATION PROGRAM (E-Verify) - Verification of employment eligibility in the United States is required. U.S. law requires companies to employ only individuals who may legally work in the U.S. - either U.S. citizens, or foreign citizens who have the necessary authorization. This agency utilizes E-Verify to compare information from the Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security (DHS) and Social Security Administration (SSA) records to confirm employment eligibility. If the employee's information does not match DHS and/or SSA records, the employee is given an opportunity to resolve the problem. If eligibility cannot be verified, employment will be terminated. The U.S. Department of State Suitability Review Panel and standards are defined in Chapter 3 of the Foreign Affairs Manual. For more information please visit: https://fam.state.gov/ For more information about Veteran's Preference and how it is applied in the selection process, please visit the link. No candidate will be considered who has previously been separated from the Foreign Service under sections §607, §608, or §610 or §612 of the Foreign Service Act of 1980, as amended, or who resigned or retired in lieu of separation under these provisions. In addition, no candidate will be considered who has previously been separated for failure to receive a career appointment under section §306 of the Foreign Service Act of 1980, as amended, or who resigned or retired in lieu thereof. A Foreign Service Specialist separated pursuant to Sections 306, 607, 608, 610, 612, may not re-apply to be in the same skill code but may apply for another skill code or to be a Foreign Service Generalist. A Foreign Service Generalist separated pursuant to Sections 306, 607, 608, 610, 612 may not re-apply as a generalist but may apply to a Foreign Service Specialist vacancy. Executive Branch agencies are barred by 5 U.S. Code 3303 as amended from accepting or considering prohibited political recommendations and are required to return any prohibited political recommendations to sender. In addition, as mandated by 5 U.S. Code 3110, relatives of federal employees cannot be granted preference in competing for these employment opportunities. It is the policy of the Federal Government to treat all employees with dignity and respect and to provide a workplace that is free from discrimination and retaliation, in accordance with the standards set forth by the U.S. Equal Employment Opportunity Commission. The U.S. Department of State provides reasonable accommodation to candidates with disabilities. Procedures vary by test @type, and all candidates must request reasonable accommodations in advance. For more information visit Requesting Reasonable Accommodations - Careers (state.gov). Decisions for granting reasonable accommodations are made on a case-by-case basis. Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
