Account Manager-Renewal I or II

Constellation • Baltimore, MD • 2h ago

Who We Are

As the largest private-sector power producer in the world and the nation's largest producer of clean and reliable energy, Constellation is focused on our purpose: lighting the way to a brilliant tomorrow for all. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute. Now integrated with Calpine, our portfolio includes 55 gigawatts of capacity from nuclear, natural gas, geothermal, hydro, wind and solar facilities, with the generating capacity to power the equivalent of 27 million homes.

Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things. Join us in meeting the country's energy needs today and tomorrow.

Total Rewards

Constellation offers an extensive selection of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and a wide-range of benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, eligible employees are offered a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits, including robust wellbeing programs; disability and life insurance benefits; paid time off for vacation, holidays, and sick days; and much more.

This Analyst role can be filled at Account Manager I, or Account Manager II level. Please see minimum qualifications list below for each level*

Account Manager I - $74,800 - $88,000

Account Manager II - $90,950 - $107,000

Primary Purpose of Position**

The Renewal Account Manager I/II is responsible for proactive renewals, post deal support and customer satisfaction of the accounts assigned to them. This role is sales focused and responsible for optimizing margin and customer retention. The Renewal Account Manager II should be capable of identifying opportunities to provide proactive customer strategies and value add products.

Primary Duties and Accountabilities

Responsible for renewals by proactively developing relationships and providing support to increase customer retention. Partner with BDMs as applicable and collaborating cross-functionally with all teams to deliver a consistent experience.

Demonstrates proactive behaviors to strengthen customer relationships by connecting customer objectives to energy management strategies. Apply an understanding of market drivers and supply-and-demand dynamics to identify opportunities.

Conduct timely, high-quality proactive customer outreach through calls and written communication; read customer cues to adjust messaging and clearly articulate the value proposition across products and solutions.

Utilize knowledge of systems, processes, products, and services to support effective renewals and deliver a best-in-class customer experience.

Support proactive customer growth by executing referrals, adding accounts, and cross-selling a diverse portfolio of products and solutions, including alternate commodities and value-added offerings.

Travel required as necessary to meet business needs.

In-person attendance for training, all-hands meetings, and other meaningful engagements.

Minimum Qualifications

Minimum Qualifications - Account Manager Renewal I

4-year degree and minimum of 2 years relevant experience

A minimum of 6 years of relevant experience in lieu of a 4-year degree

Experience with Microsoft Suite

Exceptional written and oral communication skills applied in a fast-paced team environment, maintaining rapport with colleagues, channel partners and customers

Strong analytical skills, attention to detail, problem-solving/conflict resolution, time management, and independent decision-making

Demonstrated ability to effectively build and maintain relationships with internal and external customers

Flexibility to handle multiple daily deadlines and adapt to changing priorities

Ability to maintain confidentiality of all information always.

Minimum Qualifications - Account Manager Renewal II

4-year degree and minimum of 5 years relevant experience

A minimum of 9 years of relevant experience in lieu of a 4-year degree

High proficiency in Outlook, Word, Excel, and PowerPoint

Exceptional written and oral communication skills applied in a fast-paced team environment, maintaining rapport with colleagues, channel partners and customers

Strong analytical skills, attention to detail, problem-solving/conflict resolution, time management, and independent decision-making

Demonstrated ability to effectively build and maintain relationships with internal and external customers

Flexibility to handle multiple daily deadlines and adapt to changing priorities

Ability to maintain confidentiality of all information always.

Preferred Qualification

Preferred Qualifications - Account Manager Renewal I

Direct customer service experience

Preferred Qualifications - Account Manager Renewal II

Direct customer service experience

Salesforce experience

Constellation is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.

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