Step into the Dynamic Role of Security Account Manager at GardaWorld!
Join our dynamic team as a contract security services Account Manager in North East, MD where you'll play a pivotal role in maintaining exceptional performance on-site for one of our key accounts. You'll handle client issues, communicate with key contacts, and build strong relationships to enhance the client's security services. Your responsibilities include updating business databases, reviewing compliance, managing billing, analyzing data, and preparing reports. You'll also guide our customers through projects and deliver detailed presentations, showcasing your expertise in security services.
Be the driving force behind our client's success and join us in delivering unparalleled security services and strategic management. Your dedication will ensure our security services consistently exceed client expectations.
JOB SNAPSHOT
Job Title: Surveillance Account Manager
Location: North East, Maryland - Assigned Amazon or Logistics Facility
Company: GardaWorld Security Services
Environment: Warehouse
Reports To: Client Services Manager
Position Summary:
The Account Manager is a key leadership role responsible for overseeing all on-site security operations at Amazon facilities. This role ensures contract compliance, maintains client satisfaction, and leads a high-performing security team through active supervision, training, and operational support.
What's in it for You
Competitive Hourly Wage: $26.44
Work Site Location: North East, MD
Set Schedule: Monday through Friday, 6:00 a.m. To 2:00 p.m. This position may require working long hours and on weekends.
Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.
Career Growth: Career growth opportunities at GardaWorld
Who is GardaWorld?
GardaWorld is the world's largest privately-owned security services company. We protect our clients' staff and assets, wherever they are in the world. We offer different schedules, diverse work assignments spanning multiple industries and career advancement opportunities. We encourage diversity and are proud to be an equal opportunity employer. GardaWorld Security Services is looking for an Account Manager to fulfill different assignments for our clients.
Your Responsibilities as an Account Manager
Serve as the primary point of contact between GardaWorld and Amazon site leadership.
Lead, train, and support all site-level Security Officers and Supervisors.
Maintain strict compliance with all Amazon-specific training and service level agreements (SLAs).
Ensure all personnel files, training records, and compliance trackers are current and audit ready.
Conduct regular post inspections, performance evaluations, and coaching sessions.
Implement incident escalation protocols and ensure timely, accurate reporting.
Assist with recruiting, onboarding, and certification of new hires at the site.
Monitor scheduling, staffing levels, and overtime to ensure budget compliance.
Perform monthly training audits and submit results to the Regional Training Manager.
Participate in quarterly service reviews and performance reporting with the client.
Work a minimum of 8 hours in each frontline post (e.g., Screening Officer, Rover, Control Desk) every 6 months.
Handle client or team issues and emergencies.
Improve the client's security program for long-term success.
Meet and maintain contracted KPIs.
Guide customers through integration projects, contracts, RFPs, and onboarding.
Deliver detailed presentations focused on client needs.
Develop and evaluate security and crisis management plans.
Write reports, client communications, instructional materials, and operating guidelines.
Perform other duties as assigned.
Your Qualifications:
Authorized to work in the United States
Able to pass an extensive screening process
Must have a High School Diploma
Must be over the age of 21
Must have at least 1-2 years of leading security teams of 10+ security officers
At least three (3) years of experience in security operations, with a proven track record of handling increasingly complex responsibilities.
Able to obtain a security license.
Able to obtain a CPR, AED, & First Aid Certification.
Must have reliable transportation.
Able to be flexible outside of scoped hours.
3+ years of progressive leadership experience in security, military, logistics, or facility management.
Strong working knowledge of compliance management, incident reporting, and guard scheduling systems.
Exceptional organizational and communication skills.
Proven ability to lead diverse teams and maintain professionalism under pressure.
Proficient with Microsoft Office, security software (WinTeam), and training platforms (LMS/Vector).
Ability to pass a background check and meet all licensing requirements.
Preferred Experience:
Prior experience managing large-scale security operations at logistics, warehouse, or distribution centers.
Familiarity with Amazon operational standards and audit procedures.
Emergency response and incident command experience.
Training & Certification Requirements:
Completion of all General Officer, Supervisor, and Post-Specific training modules.
Successful completion of the Account Manager Training Checklist.
Ongoing recertification in CPR, AED, and First Aid.
Documented completion of quarterly and annual leadership development courses.
Your Skills and Competencies:
Great leadership and problem-solving skills, able to handle multiple tasks at once.
Good at building relationships, communicating, and paying attention to details.
Professional, self-driven, and skilled in using Microsoft Office and CRM software.
Positive, energetic, and good at strategic thinking and financial planning.
Experienced in managing projects and staying calm under pressure.
Honest and ethical, aligning with our company's values.
Skilled in writing reports, client communications, and instructional materials.
Experienced in financial planning and understanding profit margins.
Good at handling challenges and managing stress effectively.
Excellent at written and verbal communication, customer service, and project management.
GardaWorld: Make the World a Safer Place
In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work. This could be more than a job - 26% of our corporate employees started as frontline workers.
GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry.
It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.
License Number:
102-4287
