Admissions Coordinator - Canada
The Admissions Coordinator serves as a front-line representative of Medforth Global Education (MGE), supporting one of its universities by ensuring operational accuracy, efficiency, and consistency across the admissions lifecycle. This role supports admissions operations across Grenada, Northumbria, and Waterloo and any additional university partnerships, with a strong focus on Canadian applicants and additional responsibilities supporting the Waterloo University pathway and any additional pathways to come. The Admissions Coordinator is a key part of a Pod, a small, cross-functional team of an Admissions Officer, Admissions Coordinator, Recruiter, and Financial Aid/Institutional Student Financial Assistance Specialist, focused on efficiently moving students through the admissions funnel.
The Admissions Coordinator is responsible for ongoing funnel progression through timely application processing and file completion, ensuring accurate documentation, proactive follow-up with students, and seamless collaboration with team members to keep applicants moving forward toward enrollment. This position also requires responsiveness and adaptability across regions, with responsibilities that may vary to meet the unique needs of applicants across the US, Canada, and International markets.
Key Responsibilities
Core Admissions Operations
Facilitate daily processing of applications and supporting documents across Grenada, Northumbria, Waterloo and any additional university partnerships.
Serve as the primary point of contact for applicant file completion and inquiries
Ensure data entry accuracy and maintain integrity across all applicant records
Maintain accurate and up-to-date applicant records in Salesforce to track progress across all campuses
Prepare and send acceptance and scholarship letters while maintaining proper documentation
Canadian & University Partnerships (Waterloo) Focused Responsibilities
Provide dedicated support for Canadian applicants, ensuring alignment with regional expectations, timelines, and communication standards
Serve as a key operational resource for the Waterloo University pathway, including:
Supporting application processing and document verification specific to Waterloo applicants
Assisting with workflow coordination between internal teams and Waterloo partners
Monitoring applicant progression and identifying bottlenecks unique to the Waterloo pipeline
Collaborate with Admissions Officers and leadership to ensure consistent and efficient processing of Canadian and Waterloo cohorts
Support reporting, tracking, and process improvements related to Canadian applicant volume and Waterloo operations
Pod Collaboration & Student Support
Serve as an integral member of the Pod team to deliver coordinated, holistic support throughout the admissions process
Support deposited students through key enrollment steps including financial aid, housing, travel, registration, and orientation
Identify applicants at risk of disengagement and escalate for timely intervention
Operational Excellence & Compliance
Demonstrate knowledge of application processing compliance requirements and support adherence to institutional and regulatory standards
Identify process inefficiencies, particularly within Canadian and Waterloo workflows, and escalate opportunities for improvement
Document funnel progression and ensure timely and accurate processing aligned with admissions timelines
Conversion & Accountability
Own the document submission process for assigned applicants from application through enrollment
Contribute to individual and team enrollment goals through timely communication and follow-up
Support funnel health across all campuses, with heightened accountability for Canadian and Waterloo applicant movement
Additional Responsibilities
Provide coverage across admissions functions to ensure uninterrupted service
Assist with admissions projects, reporting, and data management initiatives
Perform other duties and special projects as assigned, particularly those supporting multi-campus and Waterloo operations
This description is not intended to be all-inclusive. This position may perform other related duties as required to meet the ongoing needs of the department/institution.
Qualifications
Bachelor's degree required
Experience in higher education admissions, student services, or a related customer service role strongly preferred.
Work Environment & Physical Demands
Work performed in a positive, creative, and collaborative office environment.
Requires frequent use of computers, phones, Zoom, and other online communication platforms.
Must be comfortable engaging applicants and families virtually and by phone as a key part of the applicant journey.
Hours & Travel
Standard work week
Flexibility required during peak admissions periods, including evenings and weekends.
Ability to adjust schedule to accommodate applicants across multiple time zones.
Key Outcomes
Applicant Experience Excellence: Applicants consistently report feeling valued, informed, and supported throughout the admissions process.
White Glove Service: Zoom/phone interactions and proactive outreach create a concierge-style experience that builds trust and commitment to SGU.
Operational Accuracy: Applications are processed and tracked with precision, supporting timely decision-making and committee readiness.
Pod Collaboration: Coordinated teamwork ensures a seamless, student-centered journey from inquiry to enrollment.
Responsiveness: Applicant inquiries are answered within 24-48 hours, with documented follow-up and escalation as appropriate.
Regional Responsiveness: Duties are adapted to meet the specific needs of applicants in the US, Canada, or International regions.
The anticipated salary range is $51,000 to $60,000 per year. The final salary offered may vary and will be determined based on factors such as job-related knowledge, skills, experience, location, and education of the successful candidate. This information is provided per NYS local law .
We Are
· Student Centric: We approach every task with a focus on supporting our students to achieve their lifelong learning goals in a safe, vibrant and welcoming environment.
· A Global Community: We are one team with an international outlook welcoming the strength in our diversity and the value each of us brings to what we do.
· Accountable: We take responsibility for our actions by being responsive, resourceful and respectful in delivering on our commitments with integrity and the highest ethical standards.
· Collaborative: We support and empower one another through open communications, cooperation, sharing knowledge and taking time to always listen and show we care.
· Committed to Excellence: We take pride in our ongoing pursuit for continuous improvement through creativity, rigor and best practices to produce meaningful outcomes.
About University Support Services, LLC
University Support Services LLC (USS) is an affiliate of St. George's University (SGU), a leading provider of international medical education. SGU students and faculty come from 151 countries to the island of Grenada, located in the West Indies. Our purpose is to support SGU to deliver best in class education for all SGU students. We put a special focus on the growing global need for diverse high-quality medical and healthcare professionals. USS is pivotal in positioning SGU as a premiere medical degree institute through its student-facing as well as functional support teams.
USS is an equal opportunity employer. As such, it is company policy to fill positions with qualified candidates regardless of race, color, sex (including sexual orientation and gender presentation), age, religion, ancestry, national origin, citizenship status, pregnancy, marital status, medical condition, genetic information, disability, status in the Uniformed Services of the United States (including veteran status) or status as a victim of domestic violence, except where there is a bona fide occupational qualification. This policy protects applicants and employees from discrimination in the hiring process.
