Manager, Marketing Automation

We are seeking a strategic and highly detail-oriented Marketing Automation Manager to lead the development, execution, and optimization of automated email marketing campaigns across Medforth institutions, including St. George's University and Rocky Vista University. This role is responsible for owning the full lifecycle of email and marketing automation programs-from campaign planning and audience segmentation to journey design and workflow automation, A/B testing, quality assurance, and performance analysis.

The Marketing Automation Manager serves as a strategic leader in all lead nurturing and retention strategies, as well as the technical in-house expert for all marketing automation and operations related to Salesforce, Salesforce Marketing Cloud (SFMC) and Mailchimp. This role partners closely with the Call-Center, Digital Marketing and Creative teams, Admissions, CRM and IT teams to deliver highly personalized, data-driven communications that support enrollment growth, application progression, deposit conversion, and student retention. The Marketing Automation Manager will help integrate emerging AI capabilities into marketing workflows, including content generation, personalization, and automation enhancements, including automated chat and workflow integrations between platforms. This is a high-impact role ideal for someone who thrives at the intersection of marketing strategy, data systems, and platform ownership.

This is a high-visibility, hands-on role ideal for someone with a deep understanding of marketing automation platforms, data-driven decision-making, and customer journey mapping-specifically with experience in Salesforce Marketing Cloud and Mailchimp.

Medforth Group, also known as Medforth Global Healthcare Education, is a portfolio company focused on healthcare education. We are backed by several large financial firms. Medforth's flagship education assets are St. George's University and Rocky Vista University. Medforth's institutions are the single largest supplier of new doctors into U.S. residencies each year. We have a higher purpose of addressing the global physician shortage, which is particularly acute in the United States.

Key Responsibilities:

Email Campaign Execution & Automation

Own the development and deployment of automated email campaigns across lifecycle stages-RFI, App Start, App Complete, Deposit, and Enroll.

Develop complex, multi-step journeys in Journey Builder, including decision splits, event triggers, entry criteria, and re-entry logic.

Use Automation Studio to manage SQL-based segmentation, data imports, data extracts, and recurring automations.

Create dynamic, personalized content using AMPscript, dynamic content blocks, and personalization strings.

Build and manage complex multi-step workflows and triggered email journeys using Salesforce Marketing Cloud / Journey Builder, and Mailchimp.

Create and manage dynamic content blocks, personalization tokens, and segmentation logic for increased relevance and engagement.

Lead Nurturing, SEO & Lifecycle Strategy

Collaborate with Retention Marketing, Recruitment, and Admissions teams to map and maintain lifecycle journeys that align with recruitment goals.

Identify opportunities to refine or expand email sequences to improve conversion rates and student engagement.

Partner with SEO stakeholders to align messaging across channels and ensure consistency between organic search entry points and email nurture paths.

Support optimization of landing pages tied to email campaigns by reviewing metadata, content structure, and on-page elements that influence search visibility and conversion.

Collaborate with the content and digital teams to ensure email campaigns and landing pages support SEO best practices and organic search goals.

Monitor performance of email-driven traffic and its impact on organic search behavior, engagement, and downstream conversion.

Testing, QA & Optimization

Conduct A/B testing on subject lines, send times, content layouts, and CTAs to maximize performance.

Own email quality assurance process, including link validation, audience targeting, rendering, and compliance with brand guidelines and legal regulations (e.g., CAN-SPAM, GDPR).

Continuously analyze email KPIs (open, click, CTR, CVR, opt-out) and implement insights to refine strategy.

Platform Ownership & Data Architecture

Serve as the primary owner of Salesforce Marketing Cloud/Mailchimp, including configuration, data extensions, audience targeting, subscriber key strategy, and integration points with Salesforce CRM.

Manage audience segmentation, list hygiene, and data governance across multiple institutions and business units.

Collaborate with CRM and IT teams to maintain data integrity, troubleshoot sync issues, and optimize data flows between systems.

Maintain campaign sending calendars and documentation for workflows, templates, naming conventions, and best practices.

AI-Enhanced Marketing & Automation

Leverage AI tools to support content generation, personalization, segmentation, and workflow efficiency.

Partner with CRM, IT, and digital teams to explore and implement AI-driven enhancements to lifecycle journeys and marketing operations.

Experiment with AI-based optimization techniques, such as predictive scoring, send-time optimization, and content recommendations.

Experiment with chatbot solutions and tools for automating workflows, improving data insights, and enhancing personalization

Testing, Optimization and Report

Lead A/B and multivariate testing across subject lines, content, CTAs, send times, and journey logic.

Analyze performance metrics (open rate, click rate, CTR, CVR, opt-out rate) and translate insights into actionable recommendations.

Own the monthly reporting deck for the marketing team and contribute insights to cross-channel dashboards.

Cross-Functional Collaboration

Work closely with content, creative, digital, analytics, and admissions teams to ensure messaging alignment and cohesive multi-channel experiences.

Partner with IT and CRM teams to support platform enhancements, data integrations, and system improvements.

Ensure email and automation programs integrate seamlessly with paid media, web personalization, and other digital initiatives.

Preferred Qualifications:

4-6+ years of experience in email marketing and marketing automation, ideally in higher education, tech, or performance-driven organizations.

Hands-on expertise with Salesforce Marketing Cloud (preferred), including Journey Builder, Automation Studio, Contact Builder, Data Extensions, SQL, and AMPscript.

Prior experience using AI tools for marketing workflows, content generation, personalization, or automation.

Strong knowledge of email best practices, lifecycle marketing, segmentation, and A/B testing.

Experience building automated, data-driven journeys that align with the lead lifecycle.

Familiarity with HTML/CSS for email template creation.

Prior experience with Salesforce Agentforce is a plus

Working knowledge of SEO fundamentals, including keyword strategy, on-page optimization, and content performance analysis.

Experience collaborating with SEO, content, or digital teams to align messaging and optimize landing pages.

Strong analytical skills and comfort working with metrics to guide campaign improvements.

Excellent project management and communication skills.

Experience working cross-functionally with creative, CRM, and content teams.

We Are

· Student Centric: We approach every task with a focus on supporting our students to achieve their lifelong learning goals in a safe, vibrant and welcoming environment.

· A Global Community: We are one team with an international outlook welcoming the strength in our diversity and the value each of us brings to what we do.

· Accountable: We take responsibility for our actions by being responsive, resourceful and respectful in delivering on our commitments with integrity and the highest ethical standards.

· Collaborative: We support and empower one another through open communications, cooperation, sharing knowledge and taking time to always listen and show we care.

· Committed to Excellence: We take pride in our ongoing pursuit for continuous improvement through creativity, rigor and best practices to produce meaningful outcomes.

About University Support Services, LLC

University Support Services LLC (USS) is an affiliate of St. George's University (SGU), a leading provider of international medical education. SGU students and faculty come from 151 countries to the island of Grenada, located in the West Indies. Our purpose is to support SGU to deliver best in class education for all SGU students. We put a special focus on the growing global need for diverse high-quality medical and healthcare professionals. USS is pivotal in positioning SGU as a premiere medical degree institute through its student-facing as well as functional support teams.

USS is an equal opportunity employer. As such, it is company policy to fill positions with qualified candidates regardless of race, color, sex (including sexual orientation and gender presentation), age, religion, ancestry, national origin, citizenship status, pregnancy, marital status, medical condition, genetic information, disability, status in the Uniformed Services of the United States (including veteran status) or status as a victim of domestic violence, except where there is a bona fide occupational qualification. This policy protects applicants and employees from discrimination in the hiring process.

St. George's University

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Manager, Marketing Automation