Marketing Systems Coordinator

KeyBank NA • Cleveland, OH • 5h ago

Location:

4910 Tiedeman Road, Brooklyn Ohio

SUMMARY

The Marketing Operations team serves multiple functions within KeyBank's Marketing Department to enable the successful implementation marketing programs for all of KeyBank's lines of business and client segments. The Marketing Systems Coordinator position is an individual contributor role and is responsible for ensuring that marketing policies and procedures are in alignment with risk and compliance guidelines and that all marketing materials are adequately reviewed before going to market. This role also includes the upkeep and maintenance of the Adobe Workfront platform.

ESSENTIAL JOB FUNCTIONS

Update WorkFront Access and maintain proper documentation within the tool shared drive of the access.

Train individuals as WorkFront access is provided/troubleshoot errors as they occur.

Receives requests through internal Workfront tool for Admin updates to fields, reporting, build of new flows, certificate verification.

Execute required reporting (in-market date/12m key.com) and distribute and store in required drives.

Partners with other project coordination team members to ensure work is completed on time and within expectations

Ensures project scope aligns with stated business goals

Follows established processes and thinks of new ways to do our work and manages risks effectively

Contributes to a culture of teamwork and continuous improvement

Brings an innovation mindset to enhance overall team performance

Demonstrates consistent year-over-year improvements in performance

Effectively collaborates with internal and external partners, including marketing, creative services, external agencies, product management, lines of business, risk, legal and compliance

Ability to interact with variety of stakeholders and communicate effectively

Actively participates in team sessions and in projects led by others

REQUIRED QUALIFICATIONS

Bachelor's Degree preferred

2+ years professional experience in advertising agency, marketing project management or related fields

REQUIRED COMPETENCIES/SKILLS

1+ year of hands-on experience supporting Workfront, including backend configuration, troubleshooting user issues, managing intake requests, and running standard reports.

Experience in traditional and digital creative development process, ensure content aligns with business objectives and is within brand and compliance standards

Proven relationship-building skills working with internal team members, external agencies and cross-functional teams

Strong written and oral communication ability; demonstrated presentation skills

Demonstrated organizational and project management skills

Demonstrated strong client focus; is efficient and delivers in a timely manner

Demonstrated ability to solve problems; escalates as necessary

1+ year of hands-on experience supporting Workfront, including backend configuration, troubleshooting user issues, managing intake requests, and running standard reports.

Experience in traditional and digital creative development process, ensure content aligns with business objectives and is within brand and compliance standards

Proven relationship-building skills working with internal team members, external agencies and cross-functional teams

Strong written and oral communication ability; demonstrated presentation skills

Demonstrated organizational and project management skills

Demonstrated strong client focus; is efficient and delivers in a timely manner

Demonstrated ability to solve problems; escalates as necessary

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