Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Ready to take your career

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Make your mark with one of the biggest names in payments.

At Global Payments, you help businesses grow by transforming how they accept and manage payments.

As the AI Lead you will

drive the integration of artificial intelligence across our HR transformation agenda. This role will shape and deliver our HRAIroadmap, ensuring our systems, processes, and data foundations are designed to supportAI-driven capabilities (includingAIagents), while maintaining strong governance, compliance, and ethical standards.

As part of the HR Transformation team, you will work across HR, IT, Data, Risk, and external vendors to embedAIinto core HR services and future-proof our operating model.

What

You'll

AI Strategy & Roadmap

Define and own the HRAIroadmap aligned to broader business and HR strategy

Identify, prioritize, and build business cases forAIuse cases (e.g. employee self-service, recruitment, workforce analytics, case management)

Translate emergingAIcapabilities into practical HR applications

Delivery & Implementation

Drive the end-to-end delivery of HRAIinitiatives (from concept through to deployment and scaling)

Partner with HR systems teams to ensure platforms (e.g. HCM, case management, knowledge systems) areAI-ready

Oversee implementation ofAI-enabled tools such as copilots, chatbots, and workflow automation

AI-Ready HR Architecture

Ensure HR data, processes, and systems are structured to supportAIand automation

Define requirements for data quality, taxonomy, and knowledge management to enableAIagents

Work closely with the enterpriseAIteam and data teams on integration and scalability

Governance, Risk & Compliance

Establish and maintainAIgovernance frameworks within HR

Ensure compliance with data privacy, employment law, andAIregulations

Implement ethicalAIprinciples, including bias mitigation and transparency

Partner with Legal, Risk, and InfoSec onAIcontrols and policies

Change & Adoption

Drive adoption ofAIsolutions across HR teams and end users

Support change management, training, and communications

BuildAIcapability within HR (upskilling, guidance, best practices)

Continuous Improvement & Innovation

Track performance and ROI ofAIinitiatives

Stay current onAItrends and assess relevance to HR

Continuously evolve the HRAIstrategy based on outcomes and new technologies

What You Bring

Relevant experience or Bachelor's degree in Information Technology or related field

Minimum of 8 years of experience in AI, emerging technology, and risk & compliance.

Proven track record in developing and implementing AI

Experience working cross-functionally with legal, compliance, risk, IT, and business teams to embed ethical and regulatory standards into AI initiatives.

Hybrid position (minimum of 3 days a week onsite), based at one o

GLOBAL PAYMENT HOLDING COMPANY

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AI Lead - HR Transformation