Customer Service Representative

1st Security Bank • Goldendale, WA • 3d ago

A GREAT PLACE TO WORK AND BANK

Join our team! 1st Security Bank team members deliver service that "WOWs" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all. If you share these core values and are committed to career excellence, let us help you reach your dreams!

If you are the @type of individual that would enjoy working at one of the Puget Sound's Best Places to Work for 10 years in a row and focuses on providing an exceptional client experience, then 1st Security Bank is the place for you. 1st Security Bank was named a bronze medal winner in its class in the Puget Sound Business Journal's Best Workplaces contest in its first year nominated and is also consistently rated a 5-star Bank in Washington State by Bauer Financial, an independent bank rating firm.

POSITION SUMMARY:

Responsible for first line branch customer service by greeting clients (in person or by telephone) and appropriately assisting them either personally or by referral to another team member. Responsible for cash drawer and vault operations, ATM and cash recycler operations, and daily proof and cash balancing. Consistently refers customers when appropriate sales opportunities present themselves and meets referral goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

Must adhere to the Core Values of 1st Security Bank and demonstrate dependability and reliability in all aspects of the position

Must understand and adhere to the Bank's Customer Service Protocols when greeting, meeting and interacting with customers

Must follow cash handling procedures and be effective and proficient in counting cash and making deposits for customers

Takes ownership of the customer experience by being present and willing to help

Helps achieve monthly branch goals and achieves referral goals to add value to our customers or prospective customers

Participates in customer calls for such tasks as CD maturity notifications, birthday greetings, marketing or call campaigns or other lists provided by management.

Required to be fully knowledgeable and skilled in the areas of teller, vault, and safe deposit

Processes monetary transactions and balances cashbox daily

Receives and processes name and address changes and other account maintenance, as necessary

Researches and resolves customer complaints when necessary and assists other employees and departments whenever possible

Must know the features and benefits of 1st Security's products and services

Must be able to multi-task and prioritize

Participates in branch operational and audit activities as assigned

Follows appropriate steps to ensure branch security

Adheres to 1st Security Bank policies and procedures

Supports management decisions and goals in a positive, professional manner and represents the bank with a high level of integrity

Travels to assigned 1st Security Bank locations as business needs require

Performs other duties as assigned

BENEFITS AND PERKS

Full medical, dental, and vision coverage for individual or family plan.

Life insurance.

Long- and short-term disability insurance.

401K matching program.

Paid sick and vacation time.

OUR CORE VALUES

Relationship Driven - we strive to "WOW" (surprise, excite and delight) each other and our customers.

Ethical - fair, honest and act with integrity.

Lead by Example - maintain a positive attitude, sho

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