Security Operations Center (SOC) Manager

Metro One Loss Prevention Services Group • The Dalles, OR • 3d ago

Job Description

Overview

M1 Global is seeking a S ecurity O perations C enter (SOC) Manager to lead and oversee multiple SOC team (s) , ensuring security remains a cornerstone of operational . This role involves managing a team of SOC Analysts and Supervisors. This role provides direct operational oversight of SOC services within a defined metropolitan or localized geographic area.

Key Responsibilities

Expanded Service Oversight & Resource Allocation: Ensures timely and accurate incident reporting and coordinates SOC resource allocation to support local security needs and optimize field resource distribution.

Field Support & Service Coordination: Delivers immediate SOC-based support to on-site security teams by relaying crucial information, managing local incident communication, and coordinating emergency drill management.

Local Incident Service Management: Manages the escalation of multi-area incidents to the appropriate regional service level and coordination of SOC support for local incident investigations.

Specialized SOC Services: Provides specialized services tailored to the local area, including virtual escorts, restricted camera access tours, and concierge-level security support.

Team Leadership and Development: Lead, mentor, and develop a team of SOC supervisors, analysts, and support staff, including performance evaluations, training programs, and career progression planning. Foster a collaborative environment that promotes knowledge sharing and skill enhancement in areas like threat intelligence and incident response.

Threat Intelligence and Risk Assessment: Manage the collection, analysis, and dissemination of threat intelligence to inform SOC activities. Conduct enterprise-wide risk assessments, identifying vulnerabilities in security assets and recommending strategic hardening measures .

Crisis and Business Continuity Leadership: Provide executive-level support during major crisis events, including activating business continuity plans, disseminating organization-wide preparedness alerts, and overseeing restoration of critical operations. Collaborate with senior leadership to minimize downtime and mitigate impacts.

Performance Metrics and Reporting: Monitor key performance indicators (KPIs) such as Time to Acknowledge, Time to Esc alate, and reporting accuracy monitoring SOC effectiveness and reporting insights to executives. Drive continuous improvement through data-driven decisions and process optimizations.

Required Qualifications

Bachelor's degree in security management, criminal justice, information technology, or a related field (or equivalent experience preferred)

7 + years of experience in SOC experience , with at least 3 years in a supervisory or managerial role within a SOC environment.

Strong leadership skills with experience managing diverse teams in high-pressure, 24/7 operations.

Excellent analytical, communication, and problem-solving abilities, with a strategic mindset for risk management.

Knowledge of regulatory frameworks and ability to navigate complex compliance landscapes.

Pay & Benefits

Competitive salary commensurate with experience

Comprehensive medical, dental, and vision insurance

Generous paid time off and holidays

401(k) with company match

Ongoing training, leadership development, and career advancement opportunities

We are Equal Opportunity Employer

Requirements

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