Sr. Account Director

Cushman & Wakefield • O Fallon, MO • 4d ago

Job Title

Job Description Summary

Cushman & Wakefield is seeking a Senior Account Director to lead a large, complex global client account within Global Occupier Services (GOS). This senior leadership role is responsible for overall account strategy, client satisfaction, service delivery excellence, and financial performance, while driving growth and innovation across the enterprise.

Job Description

Role Overview

Serve as senior executive relationship manager for a large, global client account

Define and execute the overall account vision, strategy, and performance goals aligned to client business objectives

Lead multidisciplinary account teams across Integrated Facility Management, Transaction Management, Project & Development Services, Portfolio Administration, and Workplace Strategy

Drive client satisfaction, innovation, and continuous improvement across all service lines

Maintain full P&L ownership, including budgets, forecasts, profitability, and EBITDA targets

Identify and execute opportunities for service expansion, increased share of wallet, and contract renewals

Lead executive-level business reviews, governance meetings, and growth discussions

Ensure disciplined contract management, proactive risk mitigation, and timely issue resolution

Partner with internal stakeholders (Finance, HR, Legal, Quality, Operations) to deliver best-in-class outcomes

Leadership & Talent Development

Lead, develop, and inspire a high-performing account leadership team

Foster a client-first culture focused on accountability, collaboration, and results

Partner with HR on talent planning, succession planning, performance management, and DE&I initiatives

Promote strong collaboration across Cushman & Wakefield service lines and global regions

Qualifications

Bachelor's degree required; MBA or Master's degree preferred

12-15+ years of progressive leadership experience in global occupier services, outsourcing, or commercial real estate

Proven success leading large, complex, global client accounts

Demonstrated P&L ownership and financial management expertise

Strong executive presence with excellent communication and relationship management skills

Experience leading leaders within a matrixed organization

Work Environment

This role operates within a professional office environment and requires close collaboration with global teams and senior client stakeholders. Travel may be required based on client and account needs.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job @type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 221,000.00 - $260,000.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any @type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email Accommodations@cushwake.com . Please refer to the job title and job location when you contact us.

INCO: "Cushman & Wakefield"

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