Description
Calling all Esteemed Leaders! Are you an enterprise applications leader who thrives at the intersection of strategy, operational excellence, and large-scale business transformation? Do you excel at building high-performing teams, strengthening vendor partnerships, and delivering secure, reliable, scalable application services that enable enterprise finance and operations? If so, this Director, IS Applications opportunity may be an excellent fit. This position can be based in Renton WA, Redmond WA, Portland OR or Irvine CA.
The Role:
The Director, IS Applications provides excellence in enterprise application planning, implementation, and support for Providence St. Joseph Health (PSJH) and affiliated organizations. Core responsibilities include strategy development and deployment, resource planning and utilization, management of operational support initiatives, vendor management, application design reviews, implementation management, and administrative support of IS application solutions.
This role supports functional business partners and executives by identifying and assessing technical roadmaps and requirements, sponsoring implementation activities, ensuring production support of assigned applications, maximizing application usefulness, and effectively managing vendor relationships.
The Director leads, mentors, and develops managers and staff, collaborating closely with executives and leaders across the system. The role also creates and executes strategic plans for complex business and IS operations and helps standardize complex and disparate processes across the application lifecycle (design, deployment, support, and lifecycle management). Possible travel may be required up to 10%.
What You'll Do:
Strategic Leadership
Maintain relationships with key business partners and senior IT leaders to leverage best practices and evaluate emerging application technologies.
Direct the adoption process for introducing and implementing new services, technologies, and/or applications into Information Services.
Implement service delivery models that define, deliver, and continuously improve core application services for the enterprise and its customers.
Partner with IS Strategy and Business Development leaders to ensure adherence to standards and evaluate application effectiveness.
Participate in development of the overall IS strategic plan by identifying application strategies and projects that support business needs.
Manage customer expectations and ensure measurable outcomes are defined and reported for strategies and projects.
Partner with stakeholders to implement application services that are effective, user friendly, and accurate.
Management & Team Leadership
Develop and negotiate preferred IT vendor contracts and manage key vendor relationships.
Ensure application performance and evaluate services using defined KPIs.
Oversee budgeting and expenditures for applications, staff, and services within scope.
Assist in development of and monitor compliance with policies and procedures impacting Application Services across PSJH.
Attract, hire, train, motivate, retain, and develop a high performing applications organization.
Design, implement, maintain, and operate SLAs/OLAs and associated KPIs.
Build consensus across multidisciplinary teams and manage shifting priorities with strong organizational discipline.
Operational Excellence & Reliability
Develop application budgets and expenditures in partnership with other leaders and the PMO.
Escalate critical issues, problems, or delays in production or projects that impact customers.
Optimize processes and lead initiatives that improve service delivery, increase value, and promote customer service.
Maintain delivery of secure, reliable, scalable applications and processes supporting PSJH growth and financial objectives.
Partner with the business and IS teams on disaster recovery architecture, projects, policies, and participation in disaster drills for applications.
What You'll Bring:
Education
Bachelor's Degree in Computer Science or engineering, Business Management, Information Services, Accounting, or Commerce.
Master's Degree in Information Services, Business Administration, Accounting, Commerce, CPA, or equivalent education/experience (preferred). Leadership & Overall Experience
8+ years of Information Services leadership experience.
10+ years of total relevant experience (or equivalent combination), including experience creating and executing strategic plans for complex issues; standardizing complex and disparate processes; and application lifecycle methodologies (deployment, support, lifecycle).
Experience in process improvement, change management, and operational improvement in complex systems.
ERP (Enterprise Resource Planning) Expertise
10+ years of experience in application design and/or implementation of large scale ERP systems (e.g., Oracle Applications, Infor Lawson).
ERP experience leading IS teams across two or more application/business process areas such as:
Experience implementing Supply Chain Applications (Contract Management, Sourcing, Purchasing, Supplier/Vendor Management, Pricing, Inventory) at minimum.
Experience leading large scale business transformation and ERP implementations spanning multiple regions/geographies and business process areas.
Additional Preferred Experience (2+ years preferred)
Experience with large-scale business transformation and ERP system implementation projects spanning multiple regions and/or geographies and business process areas
Experience with vendor management including contract negotiation and relationship management
Proven capability to build productive outcomes using networked teams in dynamic organizational environments
Experience developing and managing an operations and project budget for an information services organization
Experience standardizing complex and disparate processes
Methodologies related to application management such as system deployment, support, and life cycle
Experience in process improvement methodology, change management, and operational improvement in complex systems Core Leadership Competencies
Proven ability to communicate and influence at all levels.
Ability to manage multidisciplinary groups through managers and senior individual contributors.
Strong judgment, critical thinking, and problem solving skills.
Ability to balance multiple priorities.
Outstanding written and verbal communication skills.
Exceptional planning and organizing capabilities.
Proficiency with MS Office.
Strong customer relationship and conflict management skills.
Ability to lead and manage others.
Why Join Us?
Lead enterprise transformation: D rive strategy and execution for complex ERP/EPM initiatives that enable business and operational outcomes across PSJH.
Deliver reliable application services: Ensure secure, scalable, and high-performing applications that support organizational growth and financial objectives.
Influence at scale: Partner with executives and key stakeholders to deliver application roadmaps, measurable outcomes, and customer value.
Build high -performing teams: Lead, mentor, and develop managers and staff while improving service delivery models and operational maturity.
Strengthen vendor ecosystems: Negotiate, govern, and optimize vendor relationships that support enterprise application stability and innovation.
Ready to Shape the Future of Healthcare?
If you are a strategic, execution-oriented applications leader with deep ERP/EPM expertise and a passion for operational excellence, we encourage you to explore this opportunity and help advance enterprise application performance across Providence St. Joseph Health.
The full pay range is listed in accordance with applicable law. Final compensation will be determined based on qualifications, experience, organizational compensation alignment, and the approved hiring department budget for the position. This position may also be eligible for incentive compensation and benefits.
At Providence we believe in the importance of human connection and the impact of in-person collaboration towards team cohesion and caregiver engagement. Further, we want our leaders to live in or near the communities we serve. Therefore, leaders applying for this role will be required to work a hybrid schedule, which consists of three days onsite, two days remote and live within a reasonable commuting distance to the ministry or service area they support and lead.
About Providence
At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.
Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.
Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
About the Team
Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.
Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.
Requsition ID: 424850
Company: Providence Jobs
Job Category: Applications
Job Function: Information Technology
Job Schedule: Full time
Job Shift: Day
Career Track: Leadership
Department: 4011 SS IS EBA DP 3
Address: WA Redmond 17425 NE Union Hill Rd
Work Location: Redmond Junction At Bear Creek
Workplace Type: Hybrid
Pay Range: $92.79 - $148.35
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
