3-1-1 TELECOMMUNICATOR (Full-time and Part-time)
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3-1-1 TELECOMMUNICATOR (Full-time and Part-time)
Salary
$18.76 - $21.53 Hourly
Location
Houston, Texas
Job Type
Full Time
Job Number
38500
Department
Administration and Regulatory Affairs
Opening Date
03/30/2026
Closing Date
4/7/2026 9:00 AM Central
Description
Benefits
Questions
POSITION OVERVIEW
Applications Accepted From: All Persons Interested
Division: 3-1-1 Operations
Exam Plan Number :38500
Reporting Location: 2805 McKinney St., 2nd Floor
Workdays & Hours: Full-time and Part-time, various shifts
Subject to change*
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
Provides general information and create service requests for customers requesting and reporting various city services (such as water leaks, sewer problems, potholes, ditches, culverts, traffic signals and signs, dangerous buildings, weeded lots) or transfers calls to appropriate City personnel. Researches, analyzes and resolves customers' problems and inquiries. Assists in locating personnel in the City of Houston to respond to citizens' requests for city services. May receive calls for non-dispatch police services. Subject to being on call during emergency situations. Performs other related duties as requested by supervisor.
WORKING CONDITIONS
This position is physically comfortable; the individual has some discretion about walking, standing, etc.
MINIMUM REQUIREMENTS
EDUCATIONAL REQUIREMENTS
Requires a high school diploma or GED.
EXPERIENCE REQUIREMENTS
One year of clerical or customer service experience is required.
LICENSE REQUIREMENTS
None
PREFERENCES
Preference will be given to applicants with experience in high volume call center environment.
Bilingual in Spanish
Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.
GENERAL INFORMATION
SELECTION/SKILLS TESTS REQUIRED
Division may administer skills assessment relevant to job description.
SAFETY IMPACT POSITION No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.
SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.
Pay Grade 13
APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during posting opening and closing dates shown. Applications must be submitted online at: www.houstontx.gov.
To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfmor call (832) 393-7238.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
If you need special services or accommodations, call (832) 393-7238.
If you need login assistance or technical support call (855) 524-5627.
EOE - Equal Opportunity Employment
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.
The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:
Medical
Dental
Vision
Wellness
Supplemental Insurance
Life insurance
Long-term disability
Retirement pension
457 deferred compensation plan
Employee Assistance Program
10 days of vacation each year
13 city holidays, plus one floating holiday
Compensable Sick Leave
Personal Leave
Flexible schedules
Hybrid-Telework for eligible positions
Professional development opportunities
Transportation/parking plan
Section 125 pretax deductions
Dependent Care Reimbursement Plan
Paid Prenatal, Parental and Infant Wellness Leaves
Healthcare Flexible Spending Account
For plan details, visit http://www.houstontx.gov/hr/benefits.html
01
Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?
Yes
No
02
What is your highest level of education completed?
At least 11th grade
High school/GED
Associate's Degree
Bachelor's Degree or higher
None of the above
03
Please indicate your years of verifiable clerical or customer service experience.
Less than 1 year
1 year but less than 2 years
2 years but less than 3 years
3 years or more
None of the above
04
This position may require the 311 Telecommunicator to be on call in case of emergency situations. Are you able to fulfill this obligation?
Yes
No
05
In your most current or previous employment, how many years of verifiable experience do you have working in a Call Center?
Less than 1 year of experience
1 year of experience
2 years of experience
3 or more years of experience
I have no experience working in a Call Center
06
Which of the following functions have you had experience with in your current or previous role? (Check all that apply)
Maintaining logs and databases
Data Entry
Problem Solving
Customer service (in person and telephone)
None of the above
07
Are you bilingual in Spanish (reading, writing, and speaking)?
Yes
No
08
Are you a current City of Houston employee?
Yes
No
09
Please indicate which work schedule that you are interested in (check all that apply).
Part Time 20 hours
Full Time 40 hours
None of the above
Required Question
