Customer Service Associate

The Hertz Corporation • Newport Beach, CA • 6h ago

The Customer Service Associate consults with customers on their car rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the customer receives world-class customer service and sales support.

Responsibilities:

Provide world class customer service by managing the rental (and occasionally return) process, in compliance with Hertz's policies and procedures.

Welcome each customer with a smile.

Proudly represent Hertz with your professional appearance, language and behavior.

Focus on providing a clean and safe vehicle, to every customer, every time.

Take ownership of each customer's service experience by immediately owning and resolving issues.

Be proud of our brand and the role you play in our success.

Play an active role in our environment of teamwork and collaboration; know how your role contributes and do your part.

Thoroughly enjoy Going for the WOW! Desire to Surprise and Delight.

Build brand loyalty.

Utilize company approved sales and service techniques when determining customer wants and needs.

Offer optional products to meet customer wants and needs.

Prepare all rental and return documents accurately and completely.

Qualify each customer using our company rental requirement guidelines.

Provide customers assistance with directions, maps, local area information, appropriate service information, etc.

Review rental parameters with all customers to ensure a complete understanding of our rates and service charges.

Ensure that the return date and time on the rental agreement is accurate.

Review all charges at the time of vehicle return.

Prepare the Rental Agreement Folder with all required information.

Answer the phones to assist customers in a friendly, helpful and prompt manner.

Assist customers by effectively resolving all customer service issues.

Assist and coordinate customers within the queue to minimize any wait time and promote the most efficient service method as required.

Skills:

Passion for customer service and attention to detail - Goes the extra mile

Self-motivated to achieve and exceed targeted goals

Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems. Ability to multi-task on these systems while engaging with the customer in person and/or over the phone.

Proficiency in English

Good communication skills both written and oral. Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply

Work in a fast-paced environment with a variety of tasks.

Excellent organizational and time management skills

Demonstrate professionalism and interpersonal skills

Proven experience of working well within a team

100% customer focus, with proven experience within a customer facing environment

Additional Requirements:

Work flexible shifts including weekends and holidays; and work overtime as required

Work outdoors during all weather conditions

Stand for long periods of time

What You'll Get:

Hourly Rate is $17.75 + Commission. This role provides On Target Earning potential of starting 2%; which includes monthly bonus plans.

Bonus Plans: Eligible, Up to 12%

Bonus: Eligible, Up to 12%

Overtime Pay: Eligible (The company pays overtime in accordance with federal, state, and local laws. Per company policy, approval is required prior to the use of overtime)

Holiday Pay: Eligible (1.5 x regular pay rate for hours worked on a designated holiday, in addition to receiving 8 hours of holiday pay)

Sick Pay: Granted Up to 48 hours

Paid Time Off / Vacation / Paid observed Holidays (Accruals start at .83 Days a Month, 4 Floating Holidays, 9 Paid Observed Holidays)

Profit Sharing: Eligible

Benefits: Further program information can be found here at HertzBenefits.com. To include, but not limited to:

Up to 40% off the base rate of any standard Hertz Rental???

Medical, Dental & Vision plan options

Life Insurance: (Hertz-paid Basic Life Insurance provides coverage equal to one-times your base annual pay, at no cost to you)

Retirement programs, including 401(k) employer matching: Hertz will match your contributions dollar for dollar on the first 3% you contribute and 50 cents per dollar on the next 2% you contribute.

Paid Parental Leave & Adoption Assistance

Employee Assistance Program for employees & family

Educational Reimbursement & Discounts

Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness

Perks & Discounts -Theme Park Tickets, Gym Discounts & more

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran

Similar Jobs

Administrative Assistant

Marriott • Irvine, CA • 1h ago

Management & Administrative

Additional Information Weekend availability preferred, strong hospitality skills required Job Number 26038767 Job Category Administrative Location Irvine Marriott, 18000 Von Karman Ave, Irvine, California, United States,...

1h ago

Go to Apply

Anthropic Alliance Manager

PwC • Irvine, CA • 1h ago

Management & Administrative

Specialty/Competency: IFS - Internal Firm Services - Other Industry/Sector: Not Applicable Time Type: Full time Travel Requirements: Up to 20% At PwC, our people in brand management, marketing and sales focus on collabor...

1h ago

Go to Apply

J&J Family of Companies • Irvine, CA • 21h ago

Management & Administrative

At Johnson & Johnson,?we believe health is everything. Our strength in healthcare innovation empowers us to build a?world where complex diseases are prevented, treated, and cured,?where treatments are smarter and les...

21h ago

Go to Apply

Manager, Marketing - Nobel Biocare

Envista Holdings Corporation • Brea, CA • 21h ago

Management & Administrative

Job Description: The Manager, Marketing is responsible for planning and executing integrated marketing strategies across North America to drive demand generation, brand visibility, and commercial growth. This role leads...

21h ago

Go to Apply

Manager, Sales Operations - Case Scheduling, TMTT

Edwards Lifesciences • Irvine, CA • 22h ago

Management & Administrative

Patients with mitral and tricuspid heart valve disease often have complex conditions with limited treatment options. Our Transcatheter Mitral and Tricuspid Therapies (TMTT) business unit is boldly pursuing an innovative...

22h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.