Customer Service Representative

Robert Half • Simi Valley, CA • 6h ago

Description We are looking for a dedicated Customer Service Representative to join our team in Simi Valley, California. This long-term contract position is ideal for someone with strong communication skills and a proven ability to handle high-volume outbound calls. The role is essential in generating leads, assessing customer interest, and supporting the sales team by scheduling appointments or transferring opportunities.

Responsibilities:

Conduct high-volume outbound calls to prospective clients, averaging 100-150 calls daily.

Assess leads and determine customer interest to decide the next steps.

Schedule appointments or transfer opportunities to the sales team.

Handle objections professionally while maintaining a positive and persuasive demeanor.

Accurately document customer interactions and outcomes in the company's system.

Follow up on previous communications to nurture leads and build relationships.

Respond to inbound calls and inquiries when necessary.

Perform basic data entry tasks to ensure records are updated and organized.

Collaborate with team members to optimize customer outreach strategies.

Maintain a strong understanding of company services to effectively communicate with customers. Requirements - Minimum of 3 years of experience in a customer service or call center role.

Proficiency in managing both inbound and outbound calls.

Strong skills in handling objections and maintaining composure under pressure.

Experience with order entry and accurate data documentation.

Ability to multitask and manage a high volume of calls effectively.

Excellent verbal and written communication skills.

Familiarity with customer relationship management (CRM) systems.

Demonstrated ability to work collaboratively in a team-oriented environment. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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