Manager - Operations

CRST • Cedar Rapids, IA • 1d ago

Description

JOB FAMILY SUMMARY :

Fleet operations professionals manage CRST's day-to-day driver and equipment performance. They coordinate routes, monitor service, and ensure every load is delivered safely and efficiently.

JOB SUMMARY :

The Manager - Operations leads operations from a centralized location (Cedar Rapids, IA) and is accountable for the operational and financial performance of assigned customer accounts. This role oversees daily execution, service delivery, and safety outcomes, owns the customer relationships, and partners closely with internal teams to drive compliant, efficient operations while promoting a culture of safety, accountability, and continuous improvement.

WORK LOCATION: Cedar Rapids, IA

SCHEDULE: Monday through Friday 7AM - 4PM - on call as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

Operational Leadership and Performance: Lead operations, managing performance, safety, and profitability across assigned customer accounts while driving daily execution and service excellence

Team Leadership and Development: Supervise and develop fleet managers, dispatch managers, and support staff to ensure accountability, engagement, and alignment with company goals

Customer Relationship Management: Own the customer relationship, serving as the primary contact for assigned accounts; lead rate discussions, business reviews, and performance conversations to strengthen partnership and achieve operational goals

Financial Accountability: Manage account-level budgets, monitor key cost drivers, and execute strategies to achieve sustained profitability, utilization, and financial performance goals

Safety and Compliance: Promote a safety-first culture by ensuring compliance with Department of Transportation (DOT) regulations, company policies, and customer standards

Performance Monitoring and Analysis: Track key operational and financial metrics, analyze results, and implement corrective actions to maintain service, safety, and margin goals

Cross-Functional Collaboration: Coordinate with recruiting, maintenance, and safety teams to optimize resources, resolve operational challenges, and support customer needs

Continuous Improvement: Identify and implement process improvements that enhance efficiency, service quality, and customer satisfaction across assigned accounts

Availability: Maintain flexibility to support operations outside standard business hours as needed to ensure service continuity and customer satisfaction

Travel: Travel may be required; the amount of travel will vary by role

Accountability and Reliability: Maintain regular and reliable attendance while performing other duties as assigned to support team and business needs

REQUIREMENTS :

Education: High school diploma or equivalent

Physical Requirements: Work is performed in an office environment. Activities include sitting, standing, walking, lifting up to 20 pounds, using standard office equipment, and communicating with colleagues or customers. Reasonable accommodations may be provided.

Experience: Proven success managing transportation or logistics operations, including leadership of multiple teams or customer accounts

Leadership: Demonstrated ability to manage, coach, and develop employees across distributed teams

Customer Focus: Strong experience managing customer relationships and service expectations

Financial Acumen: Knowledge of budgets, cost control, and margin improvement practices

PREFERRED QUALIFICATIONS :

Education: A four-year degree or applicable work experience with demonstrated success

Experience: Experience leading customer operations in an over the road or dedicated environment

Strategic Thinking: Ability to align operations with company goals and customer needs

Process Improvement: Experience implementing standard operating procedures or efficiency initiatives

Technology: Familiarity with transportation management systems and reporting tools

AIP ELIGIBILITY :

This position will be eligible for an Annual Incentive Plan (AIP) with a target payout of 10% of the annual base salary.

CRST CORE VALUE :

Safety at the Core of All We Do - Integrity in Every Decision and Action - Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities

EEO STATEMENT :

CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state or local laws.

Qualifications

Skills

Preferred

Complex Problem Solving: Expert

Coordination: Expert

Critical Thinking: Expert

Judgment and Decision Making: Expert

Monitoring: Expert

Negotiation: Expert

Management of Personnel Resources: Expert

Service Orientation: Expert

Social Perceptiveness: Expert

Speaking: Expert

Education

Required

High School or better

Preferred

Bachelors or better

Licenses & Certifications

Preferred

Drivers License - Class C

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

1d ago

Go to Apply

Market Grille Clerk

Hy-Vee Food Stores • Iowa City, IA • 1d ago

Management & Administrative

Additional Considerations (if any): Night & Weekend Shifts Required - At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully e...

1d ago

Go to Apply

Sr. Bioproduction Account Manager (MN, IA, ND)

ThermoFisher Scientific • Iowa City, IA • 3d ago

Management & Administrative

Work Schedule First Shift (Days) Environmental Conditions Office Job Description About Us: Join Thermo Fisher Scientific's Commercial Organization and support an industry-leading portfolio that powers the entire bioproce...

3d ago

Go to Apply

Manager Field Operations

Principal Financial Group • Hiawatha, IA • 3d ago

Management & Administrative

What You'll Do Oversee the department operations staff, establishing production standards and budget that meet the business need and monitor results. Provide team leadership, assist with workflow, and implement guideline...

3d ago

Go to Apply

Customer Service Associate

Walgreens • Cedar Rapids, IA • 3d ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

3d ago

Go to Apply

Project Manager

Actalent • Hiawatha, IA • 4d ago

Management & Administrative

Now Hiring: Project Manager Job Description As a Project Manager, you will be responsible for overseeing all elements necessary for a successful field project. Once the client receives authorization to commence a project...

4d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.