Aging Services Supervisor
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Aging Services Supervisor
Salary
$77,379.00 - $117,497.00 Annually
Location
Dauphin County, PA
Job Type
Civil Service Permanent Full-Time
Job Number
CS-2026-45039-41020
Department
Department of Aging
Division
AN Ed Outrch Off
Opening Date
03/20/2026
Closing Date
4/2/2026 11:59 PM Eastern
Job Code
41020
Position Number
50333026
Union
Non Union
Bargaining Unit
F3
Pay Group
ST09
Bureau / Division Code
00102413
Bureau / Division
Education and Outreach Office
Worksite Address
555 Walnut Street
Worksite Address
5th Floor
City
Harrisburg, Pennsylvania
Zip Code
17101
Contact Name
Tetyana Osenyak
Contact Email
tosenyak@pa.gov
Description
Benefits
Questions
THE POSITION
Are you prepared to provide effective supervision and leadership as part of a team who strives to ensure that all older adults across Pennsylvania can learn about and access the quality services and supports they need to age and live well? Apply for this Aging Services Supervisor position serving the Pennsylvania Department of Aging's Education and Outreach Office. Our team administers grant operations for and collaborates with a vast network of professionals and volunteers who strive to ensure that older people in Pennsylvania receive the information they need to make informed decisions, reduce their healthcare costs, and find community supported by volunteers. Help lead PDA's statewide education and outreach efforts with our team!
DESCRIPTION OF WORK
In this position, your professional supervisory work in older adult services program and policy development will support a variety of grants and programs that make lasting, positive impacts in the lives of Pennsylvania's older and aging residents. You will be responsible for drafting and submitting grant applications and comprehensive reports; developing program budgets, business plans, program policy, and technical assistance documents; chairing and presenting at meetings; and monitoring grant expenditures.
Grants and programs supported by you and your team will include:
State Health Insurance Assistance Program (SHIP). You will oversee and administer the operations of this federal grant which funds a network of 52 County Area Agencies on Aging (AAAs), SHIP Coordinators, and a workforce of approximately 300 volunteers. SHIP provides free, unbiased, local counseling to Medicare beneficiaries.
Medicare Improvements for Patients and Providers Act (MIPPA) programming. You will oversee and administer the way this grant supports local SHIP programs that facilitate outreach efforts to identify, screen, and enroll eligible individuals. MIPPA focuses on improving Medicare's accessibility and affordability, particularly for low-income and rural beneficiaries.
Volunteer Engagement programming. You will supervise and participate in planning and coordination for volunteer activities and training, as well as recruitment retention and recognition efforts. These programs are designed to support older adults' independence while offering meaningful roles for volunteers.
The Health and Wellness Program. You will monitor and approve the usage of grants supporting professional teams engaged in providing health promotion and disease prevention programming to older adults. This program helps older adults live healthier lives, improve their quality of life, and lower overall healthcare costs.
Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD_NEOGOV.asp?p=50333026) .
Work Schedule and Additional Information:
Full-time employment
Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
Telework: You may have the opportunity to work from home (telework) part-time, up to three days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
Salary: In some cases, the starting salary may be non-negotiable.
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
One year as an Aging Services Specialist (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration);or
Three years of professional experience in a human services program conducting human services related research or providing social services to clients, and a bachelor's degree ;or
An equivalent combination of experience and training.
Other Requirements:
You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency Guidelines.
You must be able to perform essential job functions.
How to Apply:
Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.
All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers (https://www.pa.gov/agencies/hrmoa/resources/generative-ai-hiring-guidance) for additional information.
Veterans:
Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
Your score is valid for this specific posting only.
You must provide complete and accurate information or:
your score may be lower than deserved.
you may be disqualified.
You may only apply/testoncefor this posting.
Your results will be provided via email.
Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !
See the total value of your benefits package by exploring ourbenefits calculator.
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.
*Eligibility rules apply.
01
AAA - The Commonwealth of Pennsylvania legislatively allows the Department of Aging and Area Agencies on Aging to provide preference to candidates who are 60 years of age or older. Are you 60 years of age or older?
Yes
No
02
Have you been employed by the Commonwealth of Pennsylvania as an Aging Services Specialist for one or more years full-time?
Yes
No
03
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.]
04
How many years of full-time professional experience do you possess in a human services program conducting human services related research or providing social services to clients?
3 years or more
2 but less than 3 years
1 but less than 2 years
Less than 1 year
None
05
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, @type N/A in the text box below.
06
How much graduate coursework have you completed in human services, education, public health, epidemiology, social services, public administration, public policy, or the social or behavioral sciences?
If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitingwww.naces.organd clicking the Evaluation Services Link.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
90 credits or more
60 but less than 90 credits
30 but less than 60 credits
Less than 30 credits
None
07
You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .
Yes
08
WORK BEHAVIOR 1 - SUPERVISION
Perform the full range of supervisory duties. This includes assigning and reviewing work; setting expectations and goals for quantity, quality, and timeliness; monitoring time and attendance; approving leave; evaluating employee performance; providing guidance; administering corrective action; interviewing and recommending selection of applicants; and identifying training needs and providing training to staff.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience performing the full range of supervisory duties which included assigning work; setting expectations and goals; approving leave; evaluating employee performance; administering corrective action; and interviewing and recommending applicant selection.
B. I have experience as a lead worker which included reviewing work and providing training to staff.
C. I have successfully completed college-level coursework or training related to supervisory development, labor relations, or human resource management, but I do not have at least six months of supervisory or lead work experience.
D. I have NO experience or education related to this work behavior.
09
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
Your duties as a supervisor (evaluating employee performance, approving leave, etc.)
Your duties as a lead worker (reviewing work, providing training, etc.)
Your specific responsibilities
10
If you are claiming education/formal training related to this work behavior, please provide the requested information below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University/Training Source
Course Title
Credits/Clock Hours
11
WORK BEHAVIOR 2 - DEVELOP AND IMPLEMENT POLICIES
Develop, evaluate, and revise policies, procedures, and directives regarding the administration of aging-related programs and services.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience developing, evaluating, and revising policies, procedures, or directives regarding the administration of programs and services related to OLDER ADULTS.
B. I have experience developing, evaluating, and revising policies, procedures, or directives regarding the administration of programs and services related to HUMAN OR SOCIAL SERVICES.
C. I have experience developing, evaluating, and revising policies, procedures, or directives regarding the administration of programs and services.
D. I have successfully completed college-level coursework related to policy development or policy implementation.
E. I have NO experience or education related to this work behavior.
12
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
Your experience developing and/or implementing policies, procedures, or directives
Your level of responsibility
13
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
14
WORK BEHAVIOR 3 - TECHNICAL ASSISTANCE
Provide training, consultative services, and technical assistance to staff, service providers, consumers, advocates, and other stakeholders regarding the administration of aging-related programs and services.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience providing technical assistance to internal and external parties regarding services or programs related to OLDER ADULTS.
B. I have experience providing technical assistance to internal and external parties regarding services or programs related to HUMAN OR SOCIAL SERVICES.
C. I have experience providing technical assistance to internal and external parties NOT related to HUMAN OR SOCIAL services.
D. I have successfully completed college-level coursework related to public speaking or communication.
E. I have NO experience or education related to this work behavior.
15
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
Your experience providing technical assistance
The topic of the information provided and to whom
The actual duties you performed and level of responsibility
16
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
17
WORK BEHAVIOR 4 - GRANT MANAGEMENT
Research and pursue grant opportunities and write grant applications to ensure continued, expanded, or new program funding. Develop program budgets and work plans which identify funding sources, projects, timelines and outcomes. Upon receipt of grant funding, monitor program activities and expenditures to ensure all requirements of the grant(s) are met. Write and submit all required reports for submission to funding authorities.
Levels of Performance
Select the Level of Performance that best describes your claim.
A. I have experience researching and pursuing grant opportunities, writing grant applications and required reports to ensure program funding, monitoring grant activities, and developing program budgets and work plans.
B. I have experience writing grant applications and required reports to ensure program funding, monitoring grant activities, and developing program budgets and work plans.
C. I have experience writing grant applications and required reports to ensure program funding and monitoring grant activities.
D. I have successfully completed college-level coursework related to grant management or report writing.
E. I have NO experience or education related to this work behavior.
18
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
Your experience writing grant applications and associated reports and ensuring grant criteria are met
Your experience developing program budgets and work plans
Your level of responsibility
19
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
20
WORK BEHAVIOR 5 - PLANNING OUTREACH PROGRAMS
Plan and lead community outreach programs, resulting in a reportable increase in public awareness and aging-related program participation. These programs include, but are not limited to, informed decision making, volunteerism, and health education.
Levels of PerformanceSelect the "Level of Performance" which best describes your claim.
A. I have experience planning and leading community outreach programs related to services for OLDER ADULTS.
B. I have experience planning and leading community outreach programs related to HUMAN OR SOCIAL SERVICES.
C. I have experience planning and leading community outreach programs. This was NOT related to older adults or human or social services.
D. I have successfully completed college-level coursework related to program planning or project management.
E. I have NO experience or education related to this work behavior.
21
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, @type N/A in the box below.
The name(s) of the employer(s) where you gained this experience
Your experience planning and leading outreach events
Your level of responsibility
22
If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, @type N/A in the text box below.
College/University
Course Title
Credits/Clock Hours
Required Question
Employer
Commonwealth of Pennsylvania
Address
613 North Street
Harrisburg, Pennsylvania, 17120
Website
http://www.employment.pa.gov
