Working Title: Quality Management Specialist
Job Class: Human Services Program Representative 2
Agency: Human Services Dept
Job ID : 92967
Location : St. Paul
Telework Eligible : Yes
Full/Part Time : Full-Time
Regular/Temporary : Unlimited
Who May Apply : Open to all qualified job seekers
Date Posted : 03/19/2026
Closing Date : 03/30/2026
Hiring Agency/Seniority Unit : Human Services Dept / MAPE DHS Central Office
Division/Unit : Department of Human Services (DHS) / Office of Inspector General (OIG)-PIO Operations Support
Work Shift/Work Hours : Day Shift / 8:00 a.m. - 4:30 p.m.
Days of Work : Monday - Friday
Travel Required : No
Salary Range: $32.40 - $47.76 / hourly; $67,651 - $99,722 / annually
Classified Status : Classified
Bargaining Unit/Union : 214 - MN Assoc of Professional Empl/MAPE
FLSA Status : Nonexempt
Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes
The Department of Human Services (DHS) is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. DHS does not participate in E-Verify.
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
*This position is eligible for telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) for applicants who reside in Minnesota or in a bordering state, with supervisory approval and satisfactory performance. If you live in a state bordering Minnesota, you must live within 50 miles or less from the primary work location to be eligible for telework.
This position exists to evaluate and analyze compliance with established processes and identify opportunities to improve quality in the Program Integrity Oversight Division (PIO). PIO provides accountability and ensures that taxpayer dollars are spent efficiently. PIO identifies and prevents provider and recipient fraud, waste, and abuse in public programs administered by the Department of Human Services. This position will participate in and maintain quality assurance (QA), quality control (QC), and quality improvement (QI) functions. Under administrative direction, this position will also provide product/systems support to PIO staff.
Minimum Qualifications
To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.
Three (3) years of experience in quality management in a healthcare field; AND
Experience must demonstrate the following:
Prepare reports and data visualizations by gathering, analyzing, and summarizing relevant information or findings, and recommend quality improvement.
Develop electronic quality management tools, templates, forms, checklists, reporting guides, and/or standards of operating (SOP) manual.
Lead in the development of the division's standards, policies, procedures, forms, and/or protocols related to databases and applications utilized by the division.
Ability to prepare for and conduct audits and measure outcomes.
Understanding of continuous improvement methodologies and tools.
Preferred Qualifications
Assure all state and federal laws related to Medical Assistance (MA) align with program integrity investigations and/or processes.
Understanding of the capabilities of automated computer systems and databases and be able to access, extract, manipulate and present data in different formats to support investigative activities.
Interpreting and applying complex policies, procedures, laws and regulations necessary to support the medical and/or legal issues of cases.
Use SharePoint and other collaboration tools to develop and maintain systems for efficient information sharing, organization and planning, and data collection and analysis.
Working knowledge of Microsoft Office Suite, Visio, and the case management systems and applications used by the investigative units.
Respond and adapt to changes in priorities, operations practices, policies, procedures, laws, rules and coding systems - within a minimal time frame.
Identify areas of risk specific to program integrity and assist in the establishment of a Risk and Mitigation Plan.
Work effectively and communicate with difficult and/or resistant individuals and groups.
Variety of experiences working effectively with others from different backgrounds and cultures.
Additional Requirements
This position requires successful completion of the following:
It is the policy of the Department of Human Services that the individual selected for this position successfully complete a background investigation prior to employment, including the following components:
Criminal background check
Reference check
Fingerprinting check (MNJIS/CJIS)
Complete the Criminal Justice Information System (CJIS) Security Awareness training within 3-business days from the start of employment; and successfully obtain/retain CJIS certification annually.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.
