Customer Service Representative

Anoka, MN (http://maps.google.com/maps?q=1295+Lund+Blvd+Anoka+MN+USA+55303)

Job Type

Full-time

Description

Customer Service Representative

Anoka, MN

Description

Are you a customer-focused professional who takes pride in delivering accurate, timely, and high-quality service? Do you enjoy problem-solving, building relationships, and working in a fast-paced environment? At Mate Precision Technologies, we Respect, Support, and Inspire metalworking professionals worldwide-and we're looking for a Customer Service Representative to join our team.

In this role, you will support customer operations through order and quote processing, account management, and responsive communication. You'll work closely with internal teams to ensure accuracy, efficiency, and a high level of customer satisfaction.

If you're motivated by collaboration, attention to detail, and continuous improvement, this is an excellent opportunity to grow your career with a company that values both performance and people.

Requirements

What You'll Do

As a Customer Service Representative, you will:

Customer Support & Order Management

Process customer orders and quotes accurately and efficiently using internal systems

Respond to inquiries regarding new and existing orders in a timely and professional manner

Remain available for incoming calls and ensure prompt acknowledgment and resolution of customer requests

Maintain accurate and up-to-date customer accounts, including contact and tooling information

Document all customer interactions to ensure reliable records for both customers and internal teams

Product Knowledge & Problem Solving

Develop and maintain a strong understanding of the company's product lines, features, and applications

Continuously expand knowledge of new products and updates to existing offerings

Use product and system knowledge to troubleshoot customer concerns and provide effective solutions

Provide accurate and timely pricing across all product families

Systems & Process Adherence

Learn and follow departmental procedures, systems, and process improvements

Enter and manage data accurately within order entry and Enterprise Resource Planning (ERP) systems

Follow Customer Service Department Guidelines and internal resources for policies and procedures

Team Collaboration & Company Values

Collaborate cross-functionally with internal teams to ensure timely delivery and customer satisfaction

Demonstrate professionalism in all interactions-via phone, email, and in person

Maintain a positive attitude while showing respect to customers and colleagues

Contribute to a culture of respect, support, and continuous improvement

Meet and maintain performance expectations established by management

Perform additional duties as assigned

Why Mate?

See what our employees say about working here! (https://vimeo.com/727177798?fl=pl&fe=sh)

Requirements

What You'll Bring

High school diploma or equivalent required

6-12 months of customer service experience and/or training, or equivalent combination of education and experience

Strong written and verbal communication skills in English

Demonstrated professional writing ability

Strong and accurate typing skills with efficient computer use

Proficiency in Microsoft Office applications (Excel, Word, Outlook) and experience with ERP or contact management systems

Ability to calculate numerical figures such as discounts, percentages, and basic measurements

Strong attention to detail, organization, and problem-solving skills

Ability to work independently while collaborating in a team environment

Customer-focused, dependable, and adaptable mindset

Bilingual skills are a plus, depending on role

Why You'll Love Working at Mate

Competitive hourly pay of $24.25 - $29.16 based on experience

Stable, full-time schedule (Monday-Friday, 9:00 AM - 5:30 PM)

Comprehensive Benefits: Medical, Dental, Vision, Life Insurance, Short- & Long-Term Disability, PTO, Paid Holidays, and more

401(k) with employer match and profit-sharing plan

Tuition Reimbursement up to $5,250 / year

Opportunities for training and professional development

Collaborative environment focused on precision, innovation, and customer satisfaction

Physical Requirements and Work Environment

Ability to sit for extended periods while working at a computer

Capable of lifting up to 15 pounds as needed

Work environment typically involves a moderate noise level

About Mate Precision Technologies

Headquartered in Anoka, Minnesota, Mate Precision Technologies is a global leader in metalworking solutions, serving customers in more than 85 countries. Since 1962, we've built our reputation on precision, integrity, and partnership-empowering our employees and customers to achieve more.

Ready to deliver exceptional service and grow your career?

Apply today to become our next Customer Service Representative at Mate Precision Technologies.

Salary Description

$24.25-$29.16

Mate Precision Technologies

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