Summary The Servicing Officer (SO) oversees the servicing of VA-guaranteed loans on a nationwide basis. The SO serves as the supervisor of Senior Loan Technicians, Loan Technicians and Assistant Loan Technicians in the Loan Administration (LA) Value Stream who are involved in monitoring mortgage companies and financial institutions that service loans guaranteed by the Department of Veterans Affairs (VA) pursuant to Title 38, United States Code and protecting the interests of the U. S. Government. Responsibilities Specific duties include: Plans and directs the activities of loan servicing for section staff. As the Servicing Officer, the incumbent carries the additional responsibilities for personally knowing and assuring the appropriate staff members are fully conversant with the laws and customs unique to a multiple state region. Monitors the work of staff who are providing information, advice, and other stakeholders who write, email, telephone or visit a VA facility. Provides positive and negative feedback to employees, and providing disciplinary actions actions when appropriate. The incumbent is responsible for ensuring equal opportunity for all LA employees in the selection of employees for training, promotions, awards and recognition, participation on teams and other career development opportunities. The Servicing Officer is actively involved with hiring and promoting employees. The Servicing Officer is responsible for monitoring the work and activities of their employees. Oversees the completion of Post Audits after claims have been processed to ensure that mortgage servicers are following VA policies and procedures and that all expenses are in accordance with VA guidelines. The SO serves as a subject matter expert on VA guaranteed home loan regulations, policies and procedures related to loan servicing and foreclosure avoidance. Ensures adequacy of servicing and other VA Loan Electronic Reporting Interface (VALERI) processes are completed timely and accurately including appealed claims, reviews of substantial equity, suspicious loan modifications, re-conveyances, supplemental claims, bills of collection and return of custody processes. Closely monitors results of Post Audit reviews so that actions necessary for the correction of any deficiencies are resolved in a timely manner to protect the interests of Veterans and VA. Ensures that loss mitigation options are considered and recommends viable options to servicers, including repayment plans, special forbearance, loan modifications, VA Purchases, short sales and deeds in lieu of foreclosure. Researches and responds to inquiries regarding servicing on VA mortgage loans. Ensures accurate and timely responses to information requests and controlled correspondence pertaining to Loan Administration. Provides guidance to servicers in relation to partial release of securities. Provides guidance and assistance with obtaining forbearance on loans following natural disasters. Work Schedule: Full time, Monday through Friday 8:00am - 4:30pm Compressed/Flexible: Available Telework: Available Virtual: This is not a virtual position. Position Description/PD#: Supervisory Loan Specialist; 39065-A Relocation/Recruitment Incentives: Not authorized Requirements Conditions of Employment As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period 1-year trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selectees are required to service a one-year supervisory probationary period if not previously completed in a Federal position. Selected applicants will be required to complete an online onboarding process Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement:03/17/2026. INDIVIDUAL OCCUPATIONAL REQUIREMENT: This position does have an IOR (Individual Occupational Requirement) that must be met in addition to the Time-in-Grade and regular Specialized Experience qualifications. In order to qualify for this position, you must have experience listed below: IOR Specialized Experience: Experience that demonstrated competence in agricultural, commercial, realty, or other @types of loans. Experience may have been gained in such work as reviewing and passing upon applications for agricultural, commercial, bank or mortgage loans; purchasing a loan portfolio of a bank or other loan association; performing financial analysis of commercial concerns for investment purposes; appraising real estate to determine property valuation; or similar work. OR IOR Education Requirement: Undergraduate and Graduate Education IOR: Major study - finance, business administration, economics, accounting, insurance, engineering, mathematics, banking and credit, law, real estate operations, statistics, or other fields related to the position, such as agriculture, agricultural economics, farm, livestock or ranch management, or rural sociology. AND TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees have held a GS grade at any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12 level. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If you are a current VBA employee outside the commuting area seeking a reassignment or change to lower grade via the vacancy announcement, you must currently hold the GS-13 or higher, and the promotion potential of your current position must be at least GS-13. AND MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience as described below: GS-13 Grade Level: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to: Experience is characterized by a thorough knowledge and demonstrated expertise of servicing and liquidation of mortgage loans. Expertise would display advanced understanding of the concepts outlined in M-26 Operating Manuals, Loan Administration Servicing Procedures for VA Loans, and Title 38, United States Code. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: The work is predominantly sedentary, although there is some standing, walking, bending, stooping, and carrying of light items such as files, computer printouts, and other @types of records. Must be able to carry on effective interviews and telephone conversations. The incumbent must be available for travel and able to operate a motor vehicle in conjunction with fieldwork. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education Education must be accredited by an accrediting institution recognized by the U.S. Department of Education to be credited towards qualifications. Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. All education claimed by applicants will be verified upon appointment. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer (TJO). Please visit the Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP), va.gov/EMPLOYEE/docs/The-Fair-Chance-to-Compete-Act.pdf for more information. The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This job opportunity announcement may be used to fill additional vacancies. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
