Accounts Receivable & Collections Specialist

Location: Exton, PA (Hybrid) Department: Accounting Schedule: Full-Time | Monday--Friday, 8:30 a.m. -- 5:00 p.m. | Occasional Overtime Reports To: Accounting Manager

Who We Are

The Food Source International (TFSI) is a taste and ingredient company with a pulse on what's next in the world of food. Founded in 1997, we prioritize high-quality tastes and ingredients that provide unique solutions to the technical challenges food processors face.

We are on a mission to vertically drive the future of taste and deliver critical outcomes for our customers through collaboration, artistry, passion, agility, and accountability.

Our passion for improving taste and health in food is at our core. We continue to grow by hiring creative and forward-thinking team members who put customers' needs first.

Position Summary

The Accounts Receivable & Collections Specialist is responsible for managing the full accounts receivable lifecycle, with a strong emphasis on proactive collections, account resolution, and financial accuracy. This role ensures timely customer payments, investigates discrepancies, supports reporting, and protects the financial integrity of TFSI.

This position is well-suited for someone who is detail-oriented, organized, persistent, and professional in customer interactions, with a strong understanding of AR and collections processes.

What You Will Do

Monitor aging reports daily and conduct outreach to past-due customers via phone, email, and written correspondence

Initiate and manage collection activity, including payment plans and formal escalation steps

Generate reminder notices, demand letters, and collection documentation

Research and resolve short-pays, discrepancies, credit memos, and unapplied payments

Document all collection activity and customer communication in the accounting system

Coordinate with Sales, Customer Service, and Operations to resolve invoice disputes

Prepare daily, weekly, and monthly AR and collections reporting

Support month-end close by reconciling AR balances and summarizing delinquent accounts

Follow internal credit, payment terms, and escalation policies

Support the Accounting team with related administrative and operational tasks

Perform other duties as assigned

What You Will Bring

Strong knowledge of accounts receivable and collections practices

Excellent written and verbal communication skills

Ability to analyze account histories and reconcile balances

High level of organization and follow-through

Proficiency in Microsoft Excel and accounting systems

Strong time-management and prioritization skills

Professional judgment and customer-focused problem solving

Education & Experience

High School Diploma or GED required; Associate's or Bachelor's degree in Accounting or Finance preferred

2--3 years of A/R and/or collections experience required (B2B preferred)

Experience with accounting software (QuickBooks, Sage, NetSuite, etc.) preferred

Proficiency in Microsoft Office Suite, especially Excel and Outlook

Work Environment

Office environment with occasional warehouse visits

Warehouse areas may involve varying temperatures and noise levels

Physical Requirements

Prolonged periods of sitting and working at a computer

Occasional standing and walking within the office

Frequent use of hands for typing and office equipment

Ability to communicate information effectively

Ability to observe details at close range

Our Core Values

We are seeking individuals who align with and grow through our shared values:

Trust -- Act with integrity and accountability Adaptability -- Embrace change and continuous improvement Support -- Collaborate and uplift others Teamwork -- Work together toward shared success Energy -- Bring passion and enthusiasm to your work

Why Join Us?

At TFSI, your ideas matter. You will be part of a collaborative, cross-functional environment where innovation, quality, and customer partnership drive success. We value continuous improvement, open communication, and investing in the growth of our people.

Equal Opportunity Employer

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

Manufacturing

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Accounts Receivable & Collections Specialist