Access Center Navigator

Virtua Health • United States, United States • 1d ago

At Virtua Health, we exist for one reason - to better serve you. That means being here for you in all the moments that matter, striving each day to connect you to the care you need. Whether that's wellness and prevention, experienced specialists, life-changing care, or something in-between - we are your partner in health devoted to building a healthier community. If you live or work in South Jersey, exceptional care is all around. Our medical and surgical experts are among the best in the country. We assembled more than 14,000 colleagues, including over 2,850 skilled and compassionate doctors, physician assistants, and nurse practitioners equipped with the latest technologies, treatments, and techniques to provide exceptional care close to home. A Magnet-recognized health system ranked by U.S. News and World Report, we've received multiple awards for quality, safety, and outstanding work environment.In addition to five hospitals, seven emergency departments, seven urgent care centers, and more than 280 other locations (https://www.virtua.org/locations) , we're committed to the well-being of the community. That means bringing life-changing resources and health services directly into our communities through our Eat Well food access program (https://www.virtua.org/about/eat-well) , telehealth, home health, rehabilitation, mobile screenings, paramedic programs, and convenient online scheduling. We're also affiliated with Penn Medicine for cancer and neurosciences, and the Children's Hospital of Philadelphia for pediatrics.

Location:

100% Remote

Currently Virtua welcomes candidates for 100% remote positions from: AZ, CT, DE, FL, GA, ID, KY, MD, MO, NC, NH, NJ, NY, PA, SC, TN, TX, VA, WI, WV only.

Remote Type:

On-Site

Employment Type:

Employee

Employment Classification:

Per Diem

Time Type:

Part time

Work Shift:

1st Shift (United States of America)

Total Weekly Hours:

Additional Locations:

Job Information:

Job Summary:

Serves as a point of contact for referring physicians, patients and caregivers to provide assistance with assessing physician services offered within Virtua. Convert callers interested in Virtua Health into appointments, referrals and utilization of services. Serves as a liaison between referring physicians, patients, and specialists and team members.

Position Responsibilities:

Navigate patients through the continuum of care. Serve as a concierge service to improve better customer outcomes for optimal transition of care. Also increase Virtua's business and patient satisfaction by using excellent customer service skills to navigate patients within Virtua and coordinate all appointments for services, consults, register for classes and Virtua programs, provide physician referrals according to the callers needs. Part of the healthcare delivery service, reducing gaps in care, identifying and helping a patient overcome possible barriers across the care continuum including arranging transportation to appointments, directing patients to financial counseling options, assuring that language translators are available to patient.

Perform data entry and complete all data records with concise patient information and appropriate coding where appropriate to ensure proper tracking of leads. Understanding of all databases used such as Epic, Calibrio, CRM, Cisco phone system and Physician database. Delivers monthly reporting demonstrating outcomes and performance of service.

Follows-up with patients via telephone and correspondences and collaborates with providers and care team as necessary. Maintains confidential records and files/screens telephone calls and resolves routine inquiries/problems.

Develop a thorough understanding of Virtua services including tests, preps and procedures for the proper and timely scheduling of all Virtua's clinical services. Have knowledge or understanding of insurance plans, medical terminology and financial assistance programs.

Responsible for outreach efforts to establish and maintain positive working relationships with key customers (physicians, office staff, nurses, etc.)

Reconcile department money reports along with refunds then send to accounting department and process credit cards for appropriate classes with monitor online credit card transactions.

Required Experience:

A minimum of 2-3 years of customer service or call center experience required.

Pleasant and professional phone skills with good diction, tone, and pace.

Strong written and communication skills required including grammar and spelling

Ability to work quickly while making accurate decisions is required.

Must be able to use general office equipment including multi-line telephone system.

Required Education:

High school degree or equivalent, associate's degree preferred.

Training / Certification / Licensure:

Health care experience including medical terminology and managed care strongly preferred.

Hourly Rate: $19.54 - $29.20 The actual salary/rate will vary based on applicant's experience as well as internal equity and alignment with market data.

Virtua offers a comprehensive package of benefits for full-time and part-time colleagues, including, but not limited to: medical/prescription, dental and vision insurance; health and dependent care flexible spending accounts; 403(b) (401(k) subject to collective bargaining agreement); paid time off, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, colleague and dependent life insurance and supplemental life and AD&D insurance; tuition assistance, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.

For more benefits information click here (https://view.publitas.com/kelly-1/virtua-staffing-agency-benefit-guide-2026/page/1) .

Similar Jobs

Independent Sales Representative (Family Medicine, Chiropractic Care)

MD PRACTICE REVENUE • Contract • United States • 1w ago

Sales & Marketing Sales sales representative

MD Practice Revenue is dedicated to helping physicians of all specialties, NPPs, social workers, chiropractors increase cash flow through innovative technology solutions. We are currently seeking a motivated and experien...

1w ago

Go to Apply

Assistant HR Manager (Remote)

Firstspring Finance • Part-time • Remote (United States) • $40 - $50 / hour • 1w ago

View All Jobs Administrative Support Assistant HR Manager

Company: Firstspring Finance Location: Fully Remote (any location) Employment Type: Full-time/Part-time Hours: Flexible working hours Compensation: $35+ per hour (depending on experience and qualifications) About Firstsp...

1w ago

Go to Apply

Manufacturing Supervisor (3rd Shift)

Zacros America, Inc. • Full-time • Newark, Delaware, United States • $70k - $80k / year • 2w ago

Manufacturing & Warehouse

Description We are seeking a Manufacturing Supervisor to oversee our dynamic third-shift operations! In this energetic role, you will lead a dedicated team of manufacturing associates to ensure production runs smoothly,...

2w ago

Go to Apply

Quality Manager

Zacros America, Inc. • Full-time • Newark, Delaware, United States • $85k - $95k / year • 2w ago

Manufacturing & Warehouse

We are seeking a dynamic and detail-oriented Quality Manager to lead our quality assurance and control initiatives across manufacturing operations. In this pivotal role, you will champion the development, implementation,...

2w ago

Go to Apply

Project Finance Intern - Summer 2026

HNTB • Atlanta, GA • 4min ago

Finance, Accounting & Banking

What We're Looking For At HNTB, you can create a career that is meaningful to you while building communities that matter to all of us. For more than a century, we have been delivering solutions for some of the largest, m...

4min ago

Go to Apply

Finance Manager - Financial Services Director

State of Minnesota • Saint Paul, MN • 4min ago

Finance, Accounting & Banking

Working Title: Finance Manager Job Class: Financial Services Director Agency: Minnesota Management & Budget Job ID : 92826 Location : St. Paul Telework Eligible : Yes Full/Part Time : Full-Time Regular/Temporary : Un...

4min ago

Go to Apply

Analyst/Sr Analyst, Division Finance

American Airlines • Fort Worth, TX • 4min ago

Finance, Accounting & Banking

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As y...

4min ago

Go to Apply

Structured Finance - Tax Associate - New York

Orrick, Herrington & Sutcliffe • Wheeling, WV • 5min ago

Finance, Accounting & Banking

Responsibilities Orrick's Taxteam is seeking a hardworking associate with transactional tax experience for ourNew Yorkoffice. We are looking for a dedicated team player who thrives in managing multiple deals and is eager...

5min ago

Go to Apply

Finance Manager, Program Cost Controls

RTX Corporation • El Segundo, CA • 5min ago

Finance, Accounting & Banking

Date Posted: 2026-03-12 Country: United States of America Location: US-CA-EL SEGUNDO-R01 ~ 2000 E Imperial Hwy ~ BLDG R01 Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. cit...

5min ago

Go to Apply

Distribution Finance Relationship Management Senior Manager

Wells Fargo • Medina, MN • 5min ago

Finance, Accounting & Banking

About this role: Wells Fargo is seeking a Distribution Finance Relationship Management Senior Manager who will lead the strategic direction and overall relationship with one of our largest Joint Venture (JV) partners. Th...

5min ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.