Customer Service Associate

Gerber Life Insurance Co. • Fremont, MI • 16h ago

Overview

The Customer Service Associate builds client relationships by researching, analyzing, and resolving service requests and complaints. This associate provides exceptional service to existing customers through service-related transactions via inbound and outbound calls. They ensure customers' needs are met while maintaining compliance with regulatory requirements. The Customer Service Associate is expected to utilize critical thinking skills to resolve issues, overcome objections, and de-escalate client interactions.

Responsibilities

What you will do:

Responds to customer inquiries via inbound telephone interactions to address a variety of customer inquiries, including but not limited to, processing payments, resolving billing issues, processing claims, and answering eService inquiries.

Provides professional and courteous service, including diffusing escalated clients to resolve concerns; completes service requests within departmental service levels.

Reviews, research and/or analyzes necessary policy data in order to resolve client inquiries or concerns via telephone.

Maintains accurate information and documentation in all administrative systems.

Required to utilize multiple administration systems to service clients.

Analyzes client trends to identify and mitigate risk, including, but not limited to, anti-money laundering, privacy concerns, premium financing and unethical practices.

Maintains comprehensive knowledge of products, state regulations, policy details, and procedures.

Identifies cross-selling opportunities and utilizes tailored approaches to secure sales leads.

Identifies system or procedural problems and recommends improvements to benefit clients or home office associates.

Attends and actively participates in required training sessions and team meetings.

Performs other duties as assigned.

Complies with all policies and standards.

Qualifications

High School Diploma High school diploma/GED. - Required

Some college work preferred. - Preferred

Proven experience handling and effectively resolving client problems. - Required

Must provide examples of strong customer service skills. - Required

Contact center experience preferred but not required.

Experience working in a high-volume environment with multiple tasks.

Excellent listening, organization, prioritization, and multitasking skills.

Strong research, analytical, and problem-solving abilities.

Work Setting/Position Demands:

Works in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings.

Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis.

Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned.

Requires t

Similar Jobs

Customer Service

Adecco US, Inc. • Fremont, MI • 4d ago

Management & Administrative

Adecco is assisting a local client recruiting forCustomer Service opportunities in Fremont, MI. This is an excellent opportunity to join a winning culture If Customer Service sounds like something you would be interested...

4d ago

Go to Apply

Customer Service Associate

Walgreens • Whitehall, MI • 4d ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

4d ago

Go to Apply

Agency Service Manager

Insight Global • Fremont, MI • 6d ago

Management & Administrative

Job Description Insight Global is searching for an Agency Service Manager in the greater Grand Rapids, MI area. This position is responsible for managing day-to-day operations, driving service excellence, and implementin...

6d ago

Go to Apply

Account Manager

Republic Services • Pierson, MI • 1w ago

Management & Administrative

POSITION SUMMARY: The Account Manager is responsible for proactively maintaining and retaining relationships with existing customers for permanent commercial and industrial waste services in an assigned territory. Additi...

1w ago

Go to Apply

Pilot Plant Operations Manager

Nestle • Fremont, MI • 2w ago

Management & Administrative

Nestlé's Research & Development Center is our regional powerhouse driving innovation in food, beverage, and pharmaceutical science. Backed by our global Nestlé R&D organization, we lead breakthrough discoveries t...

2w ago

Go to Apply

Sr. Administrative Assistant

Adecco US, Inc. • Whitehall, MI • 2w ago

Management & Administrative

Adecco is seeking a Senior Administrative Professional to provide high-level support for our client in Whitehall, MI. In this role, you'll play an important role in ensuring the smooth operation of departmental functions...

2w ago

Go to Apply

Operations Management Internship

Six Flags • Muskegon, MI • 2w ago

Management & Administrative

Overview: $14.25 / hour 18+ wages start at $14.25 / hour. Associates must be at least 18 years old to be considered for an internship. Michigan's Adventure and WildWater Adventure is looking for talented students to join...

2w ago

Go to Apply

Entry-Level Gas Service Technician (Leak Survey)

USIC • Muskegon, MI • 1m ago

Management & Administrative

Job Description: Do you want to start your career with a company that values integrity, dedication, and hard work every single day? We want to offer you competitive pay, a generous benefits package, and opportunities for...

1m ago

Go to Apply

Manufacturing Engineer - Entry Level Continuous Improvement

Howmet Aerospace • Whitehall, MI • 16h ago

IT & Engineering

Under the direction of the VP of Continuous Improvement, this position is responsible for supporting and assisting the Continuous Improvement Organization (Business Unit and Manufacturing Plants) as â??boots on the groun...

16h ago

Go to Apply

Home Health Physical Therapist

CenterWell • Muskegon, MI • 19h ago

Hospital & Medical

Become a part of our caring community and help us put health first As a therapist at CenterWell Home Health, reporting to the Clinical Manager, you will help patients regain strength, mobility and independence, from the...

19h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.