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Member Programs & Account Management Intern

GS1 US • Ewing, NJ • 1h ago

Market Development

Ewing, New Jersey

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Description

Are you ready for a change? At GS1 US, employees at every level play a vital role and provide a meaningful voice on issues that affect consumers across the country. We are a small company with a world-class culture, and we make a huge impact on the way the world does business.

What is in it for you:

As a summer Intern at GS1 US, you will support strategic initiatives focused on improving the end-to-end member journey, strengthening account management practices, generating actionable customer insights, and enhancing internal processes and reporting.

This is a hybrid role requiring in-office presence in Ewing, NJ two days per week (Tuesday & Wednesday) with a pay of $25/hr.

Who you are:

This role is ideal for a detail-oriented, analytical, and proactive student interested in customer experience, operations, and data-driven strategy within a standards organization.

You communicate clearly, both verbally and in writing, and are comfortable presenting ideas and insights. You are organized, detail-oriented, and eager to learn in an environment where priorities evolve quickly.

You have completed at least your third year of a collegiate program and have an interest in data analysis, communications, business, or related fields. Familiarity with tools such as Microsoft PowerPoint, Excel, Google Sheets, or Google Analytics is helpful.

What you will do:

Essential Duties and Responsibilities:

· Member Program Support :

· Support projects focused on improving the member experience through data and process analysis. Assist with mapping the member journey, auditing CRM data quality, analyzing activation and retention trends, identifying renewal risk patterns, and reviewing member feedback to drive improvements.

· Account Management Support :

· Support initiatives focused on improving visibility and coordination across multi-account customers. Assist with identifying and mapping related accounts, analyzing cross-account product adoption trends to uncover expansion opportunities, and reviewing customer hierarchy structures to recommend standardization and governance improvements.

· Process Improvement: Document and evaluate member-facing and internal workflows to identify bottlenecks, redundancies, and manual steps, and recommend practical efficiency improvements, automation opportunities, and best practices while supporting implementation of approved enhancements.

· Data Analysis & Insight Generation: Assist in collecting, analyzing, and reporting data related to member programs and account management projects to inform strategic decisions.

· General Team Support : Provide support to the Member Programs and Account Management team on various tasks and projects, including research, reporting and analysis

Here are a few more details about the role (other duties may be assigned):

Ready to make an impact?

Ready to be part of a team that believes the identification of everything makes anything possible? Apply today-we cannot wait to hear your story.

Clear Communication:

· Ability to gather requirements and facilitate discussions.

· Ability to synthesize complex information into clear, concise insights

· Strong written and verbal communication skills

· Comfortable presenting findings to internal stakeholders

· Technical comfort with CRM systems, databases, or customer success platforms is preferred but not required.

· Data Analysis & Visualization :

· Experience creating process flows, customer journey maps, or visual documentation of workflows

· Strong analytical and problem-solving skills

· Experience with Excel and/or data visualization tools preferred

· Ability to translate data into actionable insights.

· Adaptive and Flexible Work Style:

· Ability to stay organized and accurate in managing multiple projects, while being able to adjust project initiatives based on changes in priorities.

· Comfortable working in a dynamic, evolving environment

· Self-motivated with strong attention to detail

· Team Player:

· Ability to work well with cross-functional teams to drive innovation.

· Enthusiasm for collaborating on projects and contributing to brainstorming sessions.

· Eagerness to Learn:

· Open to new ideas and ways of approaching industry challenges.

· Curiosity and willingness to ask thoughtful questions about business processes.

· Intellectual curiosity and desire to learn about member experience and standards organizations.

Travel requirements: This position may require up to 5% travel.

GS1 US is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin.

GS1 US is not accepting unsolicited resumes from search or staffing firms. All resumes submitted without a valid written search agreement will be deemed the sole property of GS1 US, and no fee will be paid in the event a candidate is hired.

GS1 US

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